It is important for a team of call center agents to get together as a group and celebrate their success or just to know more about the newest member. Funds are always budgeted for team buildings and the call center or operations manager is in charge of allocating this on a timely manner.
A common practice is to spend the money monthly but some do it on a quarterly basis. Even as far as every six months. But, what would be a good timeframe to recommend?
By doing a monthly gathering is great especially when the agents are bombarded with stressful calls and if there are times when they have to work long hours and do overtime. But by doing it monthly, the allocated budget is then smaller for the group. You can only spend for dinner or a night out on a weekend.
If you do it quarterly, agents prefer this because you do more activities as a team. During summer, you can book an overnight stay (even the whole weekend) at a nice hotel or travel to the beach. The longer you spend time with them; you can then learn more that will help you motivate your agents in the long term.
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