Focus on Actions to Get More Done in Less Time
Leo BabautaHave you ever spent an hour in your email program and still had a full inbox? Have you ever sat in a meeting and left without knowing exactly what was accomplished?
I think most of us can answer in the affirmative. Much of our time is often spent in ways that can be charitably categorized as “unproductive”.
However, one simple change can turn unproductive time into very productive time: put all your focus on actions.
The problem is that we read stuff, and we talk to people, but then no actions come out as a result of that. By ruthlessly focusing on actions, you can do more without wasting time.
Here’s how. (Note: credit is due to David Allen’s Getting Things Done for inspiration for the following.)
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Emails.
Instead of just “checking” your email (which means reading it without taking action), open your email one at a time and ask yourself, “What action must I take as a result of this email?” Often the email contains one or more requests for actions from your part, such as requests for information (action: look up info and send to Mr. X), requests for you to call someone (action: call Mr. Z and request info), requests for a meeting (action: schedule meeting in calendar). The key is to develop the habit of finding those actions immediately, and either doing them now (if they can be done in a couple of minutes or less) or noting them on your to-do list. Then take action with that email: file, delete, forward, reply. Get it out of your inbox, and move on to the next. Continue processing for actions until inbox is empty.
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Meetings.
When sitting in a meeting, don’t just jot down random notes about what was said (or more likely, doodle cartoons until the meeting ends). Instead, focus on what actions need to be taken. When an action is mentioned, write it down — especially if it’s an action you need to take. Mark it with a star, so you can easily transfer your action notes to your to-do list or calendar immediately after the meeting (and make that a habit too). This way, the meeting wasn’t a waste of time — you’ve got actions to take as a result of it. If people are talking a lot about an issue, but no actions come out of the discussion, make a point to ask: “So what action are we going to take on this? Who is going to do the action and by when?” You may encounter a lot more discussion with no actions, but be persistent. Without action, you just have a lot of hot air.
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Calls.
If someone calls, instead of chit-chatting or “discussing” something, ask immediately, “So what would you like me to do?” or more politely, “How can I help? What can I do?” Always focus on action, jot the action down, transfer it to your to-do list or calendar when the call is over. By keeping the call focused on action, you can keep it short and make it useful.
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To-do list.
Your to-do list shouldn’t just contain a list of names or titles (such as “Plutonium Report” or “Laslow Code”). It should contain only actions. And not things that sound like actions but actually contain several actions (such as “Plan Christmas party”), but actual discreet actions (instead, “Call caterer for prices” and “Write out guest list”). If your to-do list contains only real actions, you’re much more likely to do them.
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Paperwork.
When a paper comes into your inbox, process it the same way you would an email (see above): figure out what action(s) must be taken as a result of the paper (letter, report, memo, file, whatever), and either take the action or write it down for later. Then move the paper off your desk (forward it, file it, or trash it).
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Projects.
If you have a project to do, it can sometimes seem overwhelming. Instead, focus on just one action within the project. What’s the next thing you can do to move this project forward? If that action is still too large, break it down into an even smaller action: instead of “write report”, just “outline report” or “write first two paragraphs of report”.
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Clients.
When in communication with a client, always steer him to actions that are needed. Some clients like to talk about things, give you feedback, or go on forever with vague generalities about a project. Instead, focus him on specific actions: “OK, that sounds great … so what actions should I take?” Same thing goes with complaints: When someone tells you that your writing is horrible, for example, ask for specific suggestions for changes.
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Out and about.
When you’re on the go, and you think of something, or you meet someone and talk about something, carry a notebook to capture your actions. Write them down, and transfer them to your to-do list. This will allow you to keep your focus on actions wherever you go, and not waste your precious time. Now go, and take action.
You can read more productivity advice from Leo in his new eBook Zen to Done.




















riki
December 7th, 2007
I’ve setup Thunderbird to automatically filter all client email into a special inbox. Which I keep empty, acting upon all messages as they come in, everything gets processed. For example I never leave source files in the inbox, and I use Trac to manage dev tickets and communicate with developers. I also use Basecamp on my own which is kind of sad
But I like their ‘To-Do’ list templates which are useful when managing events which occur on a repetitive basis.
Joefrey Mahusay
December 7th, 2007
For me, actions means “money”, If you do actions on your projects of course you can get more income to it..Somewhere in bible verse it says, “Faith without Action is Dead”…Great topic though!
Keep up the good work Leo!
Mark Abucayon
December 7th, 2007
Yes I agree, action really speaks louder, I like this one. Thanks for the information this means a lot to all the freelancers out there.
John Sadler
December 7th, 2007
Damn good advice Leo thanks. All these aspects add up to a viable strategy to make things happen and anything less is a compromise. We all know how to work, and with everything in place, how to succeed. Keep up the good work
April Holle
December 7th, 2007
This is great advice! Focusing on actions is really the important part of getting things done. This focus can really be a positive reaction to negative issues in your working world. When someone comes to you with a difficult situation or problem, focusing on your next actions can really lead to a positive vibe and faster solution gathering. Shrugging off that negative, “boy this sucks” attitude and getting straight to the heart of, “What can I do to make this better?” will really make your attitude towards work instantly more positive. We always get things done faster when we have a positive outlook on the situation.
Once you’ve gathered your actions, you may want to use the process in the book Getting Things Done by David Allen to really organize them and keep them off your mind. Gathering your action items is just the first stepping stone, once you set them into a system that is fail-safe you can really clear your mind and focus on the actions that you can currently work on.
Danny Outlaw
December 7th, 2007
I started keeping a digital voice recorder with me so that I could keep up with ideas. Its great for when Im in the car and probably couldn’t write down an idea.
Shama Hyder
December 7th, 2007
Leo,
This is a great article. I found it very useful as I really needed a reminder to better my time management skills. All my clients and potential clients do get filtered into certain folders, and that helps a lot.
seosos
December 7th, 2007
Great tips, Leo.
Really liked the second one, with the little remark in brackets saying “When sitting in a meeting…or more likely, doodle cartoons until the meeting ends”. This is so familiar!
Gisele B. | myBeautyMatch.com
December 8th, 2007
Leo,
As you know, I’m a huge fan of your work and of your site which I visit (religiously) daily.
I totally agree with you. When you it comes to your list-of-things-to-do, it’s important to keep every thing in the active voice and that means using active verbs such as: call, invoice, email, book, cancel, read, create…etc.
If you simply put names or titles there is little if any sense of urgency in getting things done.
I strongly believe that ONLY through concrete and consistent action can we achieve what we want in life.
A lit of objective is pointless if it’s only on paper and no action it taken in terms of getting things done.
This is a very inspiring post and definitely one that calls to action (pun very much intended)!
Gisele
http://www.mybeautymatch.com
Mark Abucayon
December 9th, 2007
I love going back and read this article again and again… Nice post you know. great job.