Social websites are funny places. What stories do you tell over drinks with friends? About the time when someone accidentally uploaded the *wrong* folder of pictures to your site? Or the time you had to manage a full-scale user revolt? Several creators and users of such sites will share five-minute stories of funny bugs, features with unintended consequences, and crazy customer emails. This panel will help you understand about first, second & third order effects when designing such social sites. How nothing goes exactly as planned. You learn about the importance of being agile and responsive to users when things go wrong. This panel is a chance to learn from others’ mistakes and avoid making the same ones!