News, Articles & Reviews

Jakarta: The Air Asia airline group--consisting of Air Asia Berhad, Air Asia Thailand and Air Asia Indonesia--started an on-time guarantee for its passengers yesterday (16/6).

Any Air Asia passenger who has to wait for more than three hours due to a flight delay, will be given an Air Asia E-gift voucher worth Rp500,000.

This compensation voucher is valid for three months and can be used as a payment for another Air Asia flight, product, or on-line service.

It can only be used for a one-time payment and should be the same value as greater than the voucher.

“However, compensation will not be given when a delay is caused factors outside the control of Air Asia management like bad weather, air route arrangement, or airport closing,” said CEO Indonesian Air Asia Dharmadi told reporters today (17/6).

He said the compensation was to stimulate on time flight schedules.

During May this year, 79 percent of Air Asia flights were on time.

According to Tony Fernandes, Group CEO for Air Asia Berhad, Air Asia works 10 minutes faster than the flight industry standard and arrives earlier than scheduled.

Source