September 4th, 2008
Sony VAIO TZ recalled due to overheating
Important news for Sony VAIO TZ owners:
Dear Valued Sony VAIO Customer,
Sony takes pride in the quality of its products. Recently, we became aware of a potential issue affecting the following notebook PC models:
- VGN-TZ100 series
- VGN-TZ200 series
- VGN-TZ300 series
- VGN-TZ2000 seriesThe issue involves a small number of units which may overheat due to a wiring problem. Sony has initiated a voluntary program to perform a free inspection and, if necessary, a repair to ensure these units meet our high quality standards.
To find out if your VAIO notebook is one of the affected units, please visit this link: http://esupport.sony.com/fixmypc. You will be prompted to input your product code and serial number located on the bottom of the notebook. It will be checked automatically against the range of affected units. If you find that your PC is one of the affected models, follow the instructions on the website and make arrangements for an inspection. You may also call our VAIO TZ customer hotline at 1-888-526-6219 to determine whether your notebook computer is affected by this issue and whether service is required.
At no charge, Sony will provide an inspection and, if necessary, on-site repair at your home or office. Alternatively, you can ship your notebook to our service center.
The satisfaction of our customers is our number one concern, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter.
Sincerely,
Mike Abary,
Senior Vice President, VAIO
Sony Electronics Inc.
Some details:
- Models series beginning with VGN-TZ sold between July 2007 and August 2008 are potentially affected
- The issue is one of overheating and there is a risk of minor burns if the affected part is touched
- This issue has not caused fires
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Adrian is a technology journalist and author who has devoted over a decade to helping users get the most from technology. He also runs a popular blog called The PC Doctor. See his full profile and disclosure of his industry affiliations.
