For our iPhone app users, please be aware that we’ve had a couple reports of people losing their list data when they update the application. This seems to be a problem with the App Store update mechanism. I haven’t seen anything official from apple, but other applications are having the same issue. Here’s some of the reports from the wild:

• http://www.tuaw.com/2008/07/25/data-loss-from-app-store-updates/
• http://www.appletell.com/apple/comment/is-there-an-iphone-app-update-bug/
• http://www.appletell.com/apple/comment/data-loss-from-app-store-updates/

I know this may be too late for most of you, but if you haven’t updated to v1.2, I recommend that you “sync” your data to our servers before updating. Go to lists.zenbe.com to create a free account, then hit the “sync” button in Zenbe Lists and enter your account credentials. If your data is ever lost, it will be restored from the Zenbe servers the next time you sync.

If this post is too-little-too-late for you, I apologize. I’ll post an update here if/when we find a way to recover the lost data.

Also, the MacBreak Weekly podcast, Episode #100, [iTunes link, about 28:30 in] mentions that updating and restoring apps via iTunes may avoid a variety of issues that occur when using the App Store in the iPhone.

This entry was posted on Wednesday, August 6th, 2008 at 10:34 am and is filed under General, Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.