Good morning,

This weekend we had some problems with our service that handles fetching email from your non-Zenbe accounts. The service failed and unfortunately it failed in a way that our monitoring service did not detect it properly and alert us of the issue in a timely manner.

Service should be restored now and we’re going to be getting some extra server capacity this week to help ensure it does not happen again. We’re also investigating why the monitoring service did not give us an alert.

I apologize for the inconvenience and thank you to all the users that reported the issue in the forums.

This entry was posted on Sunday, August 17th, 2008 at 7:56 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.