I want to give a quick overview of a few policies we’ve implemented related to email. Most of this will not affect the average Zenbe user, but we feel it’s important to publicize in case you run into it. We’ll be integrating this information into our Zenbe Help section soon.

1. If you don’t login to your Zenbe account within 30 days, we will stop checking your non-Zenbe email accounts (Gmail, Yahoo, etc). We will not deactivate your zenbe.com email address and you can still login again whenever you want. Once you login again we’ll start checking your external email.
2. We do not allow you to send emails larger than 10MB. We also don’t allow you to receive emails at your zenbe.com address greater than 10MB.
3. You can only address a maximum of 100 recipients in an individual email.
4. You cannot send .exe files or .zip files that contain .exe files. The reasoning behind this is that people often send .exe attachments or send them in a .zip file to trick people into installing malicious software.
5. You can not send more than a certain number or messages, or send email to more than a certain number of recipients per day. This is to minimize the damage done by spammers. Being a free email service we’ve attracted a fair number of spammers and other troublesome users sending out everything from lottery scams to pet adoption frauds.

   Users like this are a big problem for us because they increase the likelihood that email from all of our users may be blocked by another email service or ISP. We have several methods of detecting email abusers, but as an insurance policy we limit the amount of email that any Zenbe user can send out in a day. If you exceed the restriction, you’ll be temporarily unable to send email.

   Be aware that the only users who have ever hit these quotas (or even come close) were spammers. Legitimate email users should not be affected. However, you may run into this limit if you are trying to do a big email marketing campaign sent from your Zenbe account. If you are an email marketer, there are plenty of services out there for you to use.

This entry was posted on Wednesday, August 20th, 2008 at 2:40 pm and is filed under Announcement, Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.