http://www.piedpiperpsi.com/ Pied Piper Prospect Satisfaction Index - Recent Press en-us Thu, 26 Mar 2026 08:34:00 GMT Copyright © 2000-2026, Pied Piper Management Company, LLC http://blogs.law.harvard.edu/tech/rss SunStar Media - http://www.ssmedia.com/ customersupport@piedpiperpsi.com customersupport@piedpiperpsi.com 60 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p520 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p520 Thu, 26 Mar 2026 08:34:00 GMT <p>Infiniti dealerships ranked highest in the 2026 Pied Piper PSI Internet Lead Effectiveness (ILE) Auto Industry Study, which measured and ranked responsiveness to sales leads submitted through dealership websites. Now in its 15th year, the study measure http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p519 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p519 Tue, 24 Mar 2026 01:07:00 GMT <p>Indian Motorcycle dealerships once again topped the industry in online lead response, but a new study shows most powersports dealers are still failing to capitalize on digital opportunities.</p> <p>According to the 2026 Internet Lead Effectiveness ( http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p518 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p518 Mon, 23 Mar 2026 08:56:00 GMT <p>Indian Motorcycle dealerships were ranked highest in the 2026 Pied Piper PSI Internet Lead Effectiveness (ILE) Powersports Industry Study, which measured dealership responses to internet sales leads. Pied Piper submitted customer inquiries through 2,13 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p517 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p517 Sun, 22 Mar 2026 09:00:00 GMT <ul> <li><span><span><b><i>Dissatisfaction remains common</i></b><b>: More than half of customer inquiries remain unanswered after 24 hours industry-wide</b></span></span></li> <li><span><span><b><i>Missed Opportunities</i></b><b>: Only one in three c http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p514 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p514 Tue, 24 Feb 2026 08:48:00 GMT <p>Responsiveness to sales leads submitted through dealership websites has improved overall, with Infiniti stores ranking as the most responsive to customer inquiries.</p> <p>The details: According to the 2026 Pied Piper PSI Internet Lead Effectiveness http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p515 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p515 Tue, 24 Feb 2026 12:00:00 GMT <p>“Automation and AI have improved dealer responsiveness, but the greatest risk is in the handoffs; between systems and from AI to dealership staff. Teams assume automation is working and that someone will step in if it fails. Too often, no one doe http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p516 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p516 Tue, 24 Feb 2026 12:00:00 GMT <p>Infiniti dealerships ranked highest in the 2026 Pied Piper PSI Internet Lead Effectiveness (ILE®) Auto Industry Study, which measured and ranked responsiveness to sales leads submitted through dealership websites.</p> <p>Now in its fifteenth yea http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p513 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p513 Mon, 23 Feb 2026 02:29:00 GMT <p>They say records are made to be broken.</p> <p>In the case of auto dealerships’ responsiveness to internet leads, it seems they’re made to be broken every year.</p> <p>For the fourth consecutive year, the industry average for respondi http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p512 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p512 Sun, 22 Feb 2026 09:00:00 GMT <ul> <li><span><b>AI and automation: Customers received “perfect” responses more than half the time, a rate that has doubled in 5 years</b></span></li> <li><span><b>Risks of automation: When AI required human intervention, customer questio http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p511 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p511 Fri, 06 Feb 2026 09:14:00 GMT <p>Kubota dealerships were ranked highest in the 2026 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Compact Tractor Industry Study, which measured dealership responsiveness to internet sales leads. Pied Piper submitted customer inquiries http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p510 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p510 Sat, 24 Jan 2026 10:09:00 GMT <p>Pied Piper, a consultancy, just did an inaugural Dealership Facility Consistency Study to see how well individual brands have achieved a common, appealing look of their sales points.  </p> <p>The company used Google’s satellite and s http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p509 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p509 Mon, 12 Jan 2026 08:41:00 GMT <p class="elementtoproof">Nearly half of all online inquiries submitted to compact tractor dealerships went unanswered in 2026, according to a new industry study that found little improvement in dealer web response performance over the past five years.</p http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p508 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p508 Mon, 12 Jan 2026 08:40:00 GMT <p>In an industry where nearly half of all online customers inquiries receive no personal response from dealers, Kubota stands out as the top brand actually doing things right. The annual Pied Piper PSI Internet Lead Effectiveness Compact Tractor Industry http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p507 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p507 Sun, 11 Jan 2026 09:00:00 GMT <p><b>AUSTIN, TEXAS, USA – </b><i>January 12th, 2026 </i><b>– </b>Kubota dealerships were ranked highest in the 2026 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Compact Tractor Industry Study, which measured deale http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p506 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p506 Mon, 01 Dec 2025 08:33:00 GMT <p>Auto industry consulting firm Pied Piper found a way in 2025 to use AI on a grand scale. Its new Dealership Facility Consistency Study leveraged AI to analyze more than 540,000 satellite and street-view images of 18,662 U.S. auto dealerships.</p> <p http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p505 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p505 Mon, 17 Nov 2025 09:40:00 GMT <p>Chevrolet dealerships maintain the most consistent look in the U.S. compared with their rivals, according to Pied Piper’s new Dealership Facility Consistency Study.</p> <p>The dealership consulting firm’s Look-Alike Index measured the va http://www.piedpiperpsi.com/press/index.cfm#p503 http://www.piedpiperpsi.com/press/index.cfm#p503 Mon, 17 Nov 2025 12:01:00 GMT <p>AUSTIN, TEXAS – November 17, 2025 – Pied Piper Management Company LLC, a leading provider of retail best practice measurement and reporting for the auto industry and other industries, is pleased to announce the appointment of Armen Dekmezia http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p504 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p504 Fri, 14 Nov 2025 09:11:00 GMT <ul> <li><b>Groundbreaking national Dealership Facility Consistency Study™ </b>used AI computer vision to analyze the exterior facilities of 18,662 automobile dealerships</li> <li><b>Auto brands were ranked by Pied Piper’s new Look-Alike I http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p502 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p502 Thu, 23 Oct 2025 08:19:00 GMT <p>Study overview</p> <p>To complete the annual study, Pied Piper placed 849 mystery-shopper phone calls to dealerships representing the 17 largest pontoon brands in North America. Each store received a TLE score from 0 to 100, based on 25 proven best http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p501 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p501 Mon, 20 Oct 2025 09:05:00 GMT <p>Pied Piper has released the results of its 2025 PSI Telephone Lead Effectiveness (TLE) study, which measured how effectively boat dealerships responded to sales customers who phoned to inquire about purchasing a pontoon boat. Bass Pro Shops’ Sun http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p500 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p500 Sun, 19 Oct 2025 09:00:00 GMT <ul> <li><b>Pied Piper’s Second Annual Boat Industry Telephone Lead Effectiveness<sup>®</sup> Study</b></li> <li><b>Performance Varied Widely Across Major Pontoon Boat Brands</b></li> </ul> <p><b>MONTEREY, CALIFORNIA</b> &ndash http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p499 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p499 Tue, 07 Oct 2025 07:31:00 GMT <p>It should be easy, not annoying, for a customer to schedule a vehicle service appointment with a dealership.</p> <p>But sometimes it’s a hassle, as evidenced by a Pied Piper Management Co. study. The consultancy measured how effectively dealer http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p498 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p498 Wed, 01 Oct 2025 09:53:00 GMT <p>It should be easy, not annoying, for a customer to schedule a vehicle service appointment with a dealership.</p> <p>But sometimes it’s a hassle, as evidenced by a Pied Piper Management Co. study. The consultancy measured how effectively dealer http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p497 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p497 Tue, 23 Sep 2025 12:27:00 GMT <p>MINI USA ranked highest in Pied Piper's new 2025 PSI Service Scheduling Effectiveness (SSE) Auto Industry Study. For the first time, the study combined both Service Telephone Effectiveness (STE) and new Service Website Effectiveness (SWE) to measur http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p496 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p496 Tue, 16 Sep 2025 10:46:00 GMT <p>Pied Piper has combined its Service Telephone Effectiveness study and a new Service Website Effectiveness report to measure how well dealerships schedule service appointments.</p> <p>For the combined Service Scheduling Effectiveness Auto Industry St http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p495 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p495 Sun, 14 Sep 2025 09:00:00 GMT <ul> <li><b>First-ever Service Scheduling Effectiveness™ (SSE™) study combined both website and phone performance</b></li> <li><b>Porsche ranked highest in the Service Website Effectiveness™ portion of the study</b></li> <li><b>Lex http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p494 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p494 Thu, 11 Sep 2025 08:41:00 GMT <p>At first glance, a motorcycle dealership can look a lot like a car dealership. Both have a showroom, sales desks, a service department, and a parts counter. But according to Fran O’Hagan, founder and CEO of Pied Piper Management Company, the simi http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p493 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p493 Wed, 23 Jul 2025 08:29:00 GMT <p>A recent study by Pied Piper has revealed that artificial intelligence is rapidly transforming the way automotive dealerships handle service calls, often outperforming human associates in key areas. The 2025 Service Telephone Effectiveness (STE) Study, http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p492 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p492 Mon, 21 Jul 2025 09:48:00 GMT <p>Dealership groups are improving at fielding phone calls from customers seeking service department appointments.</p> <p>That’s according to a new mystery-shopping survey by Pied Piper. The consultancy says quality call handling fosters healthy http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p491 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p491 Fri, 11 Jul 2025 03:52:00 GMT <p>Pied Piper CEO Fran O'Hagan talks about how well artificial intelligence is doing compared to humans when answering service appointment calls.</p> http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p490 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p490 Tue, 08 Jul 2025 04:28:00 GMT <p>Group 1 Automotive tops Pied Piper’s 2025 service appointment rankings—with eight out of 10 dealer groups analyzed improving their average Service Telephone Effectiveness (STE) scores from last year.</p> <p>The details: The STE scores we http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p489 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p489 Mon, 07 Jul 2025 07:29:00 GMT <p>Group 1 Automotive is successful at more than just retailing cars nowadays. Its service department has made significant improvements, too.</p> <p>The publicly traded dealership organization ranked highest in Pied Piper’s 2025 PSI Service Telep http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p488 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p488 Mon, 07 Jul 2025 07:28:00 GMT <p>Across dealerships, the effectiveness of service calls is improving — increasingly with the help of artificial intelligence.</p> <p>The 2025 Pied Piper Auto Dealer Group Service Telephone Effectiveness Study showed improvements across a majori http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p486 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p486 Sun, 06 Jul 2025 09:00:00 GMT <ul> <li><b>2025 Service Telephone Effectiveness® (STE®) Study shows that 8 out of 10 dealer groups improved their average STE scores from last year</b></li> <li><b>A.I. now rivals — and often surpasses — human agents in servi http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p485 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p485 Thu, 03 Jul 2025 12:00:00 GMT <ul> <li><b>90-second A.I. audio summary of performance and benchmarks, delivered by text message</b></li> <li><b><i>“Piper Answers™:”</i></b><b> interactive A.I. chat for personalized, actionable guidance</b></li> </ul> <p><b>Mo http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p487 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p487 Tue, 01 Jul 2025 06:29:00 GMT <p>Can you hear me know? At a time when service work is more critical than ever to keeping the lights on in many dealerships are disconnected, according to the 2025 Pied Piper PSI Service Telephone Effectiveness (STE) Powersports Industry Study. The bigge http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p484 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p484 Tue, 03 Jun 2025 08:38:00 GMT <p>BMW Motorrad dealerships ranked highest in the 2025 Pied Piper PSI Service Telephone Effectiveness (STE) Powersports Industry Study, which measured the efficiency and quality of customer attempts to schedule service appointments by telephone. Following http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p483 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p483 Mon, 02 Jun 2025 10:22:00 GMT <p>BMW Motorrad dealerships had the highest score on Pied Piper's 2025 PSI Service Telephone Effectiveness (STE) Powersports Industry Study, which measured the efficiency and quality of customer attempts to schedule service appointments by telephone. http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p482 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p482 Sun, 01 Jun 2025 09:00:00 GMT <p><span style="background:white"><b>MONTEREY, CALIFORNIA, USA</b> – June 2, 2025 – BMW Motorrad dealerships ranked highest in the 2025 Pied Piper PSI® Service Telephone Effectiveness® (STE®) Powersports Industry Study, which http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p481 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p481 Mon, 19 May 2025 08:48:00 GMT <p>Dealers who respond promptly and personally to online customer inquiries aren’t just offering good service – they’re selling more cars. That’s the takeaway from the 2025 Pied Piper Internet Lead Effectiveness (ILE) Auto Dealer G http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p480 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p480 Mon, 12 May 2025 09:10:00 GMT <p class="elementtoproof">On the Car Dealership Guy Podcast: Napleton Automotive’s Preston Stewart, Variable Operations Director, and Brian Cole, BDC Director</p> <p class="elementtoproof">“Preston, what goes into this survey, and how have http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p479 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p479 Fri, 09 May 2025 08:40:00 GMT <p>When it comes to responding to internet leads, the best got better.</p> <p>Napleton Automotive Group earned the top spot in the 2025 Pied Piper PSI Internet Lead Effectiveness Auto Dealer Group Study, its fourth consecutive No. 1 ranking — and http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p478 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p478 Fri, 09 May 2025 08:39:00 GMT <p>Dealerships that use email, text messages and phone calls in tandem to address online customer inquiries improve their web lead response times, industry consulting firm Pied Piper said in a new report.</p> <p>Pied Piper CEO Fran O’Hagan said p http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p477 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p477 Sun, 04 May 2025 09:00:00 GMT <p><b>Monterey, California, USA</b> – May 5, 2025 – Napleton Automotive Group dealerships ranked highest in the 2025 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Auto Dealer Group Study, which measured respons http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p476 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p476 Wed, 09 Apr 2025 09:37:00 GMT <p>Polaris Inc.’s Indian Motorcycle dealerships ranked highest in the 2025 Pied Piper PSI Internet Lead Effectiveness (ILE) Powersports Industry Study, measuring dealer response to internet sales leads coming through dealership websites. Following I http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p475 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p475 Tue, 08 Apr 2025 09:12:00 GMT <p>Polaris Inc’s Indian Motorcycle dealerships ranked highest in the 2025 Pied Piper PSI Internet Lead Effectiveness (ILE) Powersports Industry Study for the third time, measuring responsiveness to internet sales leads from dealership websites. Foll http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p474 http://www.piedpiperpsi.com/press/index.cfm?Category=Powersports#p474 Sun, 06 Apr 2025 09:00:00 GMT <p><b>Monterey, California, USA – </b>April 7, 2025<i> </i><b>– </b>Polaris Inc’s<b> </b>Indian Motorcycle dealerships ranked highest in the 2025 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Powersp http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p473 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p473 Tue, 11 Mar 2025 03:38:00 GMT <p>Pied Piper’s 2025 PSI Internet Lead Effectiveness (ILE) Auto Industry Study, which measured responsiveness to internet sales leads coming through dealership websites, found the overall auto industry average performance increased three points to 6 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p472 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p472 Tue, 11 Mar 2025 12:47:00 GMT <p>Dealerships are continuing to improve how they respond to internet sales leads, though about 20 percent of customer inquiries still receive no personal response, a new study from industry consultant Pied Piper found.</p> <p>The firm’s 2025 Int http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p471 http://www.piedpiperpsi.com/press/index.cfm?Category=Automotive#p471 Fri, 07 Mar 2025 09:15:00 GMT <p>Subaru dealerships ranked highest in the 2025 Pied Piper PSI Internet Lead Effectiveness Auto Industry Study, which measured responsiveness to internet sales leads coming through dealership websites. Following Subaru were Infiniti, Acura, Toyota and Li