This week’s top surveillance videos also include a driver crashing through the pro shop at Brae Burn Country Club in Newton, Mass., a man enjoying an uninvited visit to a hot tub with a rubber duck, a golden retriever that just wants to play, no matter who it’s with, and police threatening to tase WNBA star Paige Bueckers in Miami.

We also see footage of a political canvasser apparently grabbing a gift for their troubles in Maine and a man in Thailand with a peculiar love interest.

Click here to check out the latest batch of Surveillance Videos of the Week. Send your suggestions for future editions to digital editor Craig MacCormack at craig.maccormack@forgelive.com.

The post Fat Bear Week is Bigger Than Ever: Surveillance Videos of the Week appeared first on Security Sales & Integration.

For years, response times were limited by the human eye as security personnel monitored vast arrays of live video to search for subtle threats. This manual process relied on constant vigilance and often led to fatigue, creating gaps in site protection.

Integrated platforms change this dynamic by using artificial intelligence (AI) and connected workflows to handle the heavy lifting. These systems identify anomalies and surface critical events in real time to shift the focus from reactive monitoring to proactive action, allowing teams to manage escalating threats with greater efficiency and less burnout.

As 40 percent of organizations actively refine their security strategies, the industry focus has shifted toward intelligent integration. This technological shift is fundamentally changing how integrators approach incident response to create safer and more resilient environments.

The Evolution of Incident Response

Effective incident response requires actionable insights into the nature, severity and status of emerging events. In modern environments where threats move across multiple channels, manually identifying and communicating these incidents is difficult for teams with limited resources.

Security technologies like cameras, sensors and access systems were originally deployed to bridge visibility gaps and improve communications. Because legacy systems require constant oversight, staff often face fatigue that leads to missed risks and slower reaction times.

With research suggesting that 98% of security alerts are false alarms and mental fatigue can raise error rates by more than 300%, the need for smart automation is clear. Integrated platforms provide the foundation for these automated processes, allowing technology to filter the noise and surface real incidents that need immediate attention.

Moving Toward Intelligent Response

Integrated security systems minimize repetitive tasks and highlight subtle anomalies to enable real-time responses to complex threats. This shift enhances overall safety and empowers operators to make better use of limited resources.

For security integrators, ensuring these systems are ready to address site-specific risks requires a thoughtful approach to navigating integrated platforms. These considerations serve as a guide when configuring platforms to improve how teams handle physical incident responses:

Create Unified Ecosystems

To handle complex incidents effectively, entire security ecosystems must be thoughtfully connected. While small-scale integrations between CCTV and access systems improve visibility, the real power of modern automation only emerges when every device works as one.

Apply Rule-Based Automation

Rule-based automations change how integrators handle incident response by applying human-like logic to security workflows. Advanced AI and machine learning algorithms analyze real-time information to inform site-specific actions, allowing teams to create data-backed workflows tailored to the unique landscape of a specific site.

In an integrated system, responses to common threats can be enacted in real time and adjusted to meet specific needs. For example, if AI cameras detect suspicious motion around a high-risk area, the system can analyze both real-time and historical security data to assess the severity of the risk before alerting human operators.

Filter False Alarms with Visual Verification

AI-powered filtering software integrates into modern security systems to address operator fatigue and improve resource efficiency. This software continuously analyzes live security data for signs of unusual events, then references training and site-specific data to differentiate between harmless activity and genuine threats.

The workflows connect directly with visual verification processes to ensure security personnel always have the final say in any response. Deploying these solutions helps operators minimize their reliance on manual observation while ensuring they remain fully aware of suspicious events occurring on-site.

Streamline Data Management

One of the most significant ways integrated platforms change incident response is by streamlining how data is managed. Effective threat response requires swift access to information from multiple sources, but traditional methods often forced operators to navigate separate, siloed data feeds.

In an integrated system, all relevant data from cameras, sensors, access systems and other security devices is combined and cross-referenced into a unified feed. This ensures that personnel act on information from every vantage point to help teams avoid critical misjudgments that result from using incomplete data.

The Intelligence of Integration

As the threats facing modern facilities grow more complex, the benefits of smart, integrated security systems become even more clear. Many businesses still operate legacy systems that are unable to support advanced integrations, which can leave sites exposed to sophisticated threats and force operators into inefficient, data-heavy workflows.

With 70% of organizations planning to increase spending on physical security systems, the need to prioritize integration-ready solutions is rising. By choosing components and full-scale ecosystems designed to support advanced integrations, business and security leaders can better defend against complex and sophisticated threats.

Joel Rieger is product manager, ecosystem solutions, for Motorola Solutions.

The post From Reactive to Proactive: The New Standard for Incident Response appeared first on Security Sales & Integration.

“With OSDP rapidly becoming the industry standard among leading developers, expertise in designing, specifying and configuring OSDP systems is increasingly essential for integrators, government and corporate security teams and consultants,” the announcement says.

“All of the leading access, identity and credential companies have adopted OSDP as their primary secure communications protocol,” says Kyle Gordon, executive vice president of global revenue and customer experience at AMAG Technology, in the joint announcement.

“But building the technology is only half the battle: consultants and commercial teams need to know how to lead with it, and technical professionals need to know how to install and commission it correctly. AMAG is proud to be the first manufacturer to make SIA certified OSDP training part of our core curriculum, with participants earning a SIA OSDP Certified badge upon completion, because that’s where the promise of OSDP is actually realized,” he says.

What’s in the SIA-AMAG OSDP Training Program?

This collaboration introduces “a comprehensive, tiered educational program aimed at equipping sales and marketing professionals with a solid foundation in OSDP, highlighting its advantages over legacy protocols like Wiegand, including improved cost-efficiency, security, and interoperability,” the joint announcement says.

Additionally, installers and operators “will benefit from hands-on training covering device setup, configuration and troubleshooting through combined AMAG technical courses and the SIA OSDP Boot Camp,” according to the announcement.

Together, SIA and AMAG Technology “are committed to preparing security professionals to confidently educate customers on the benefits of OSDP and smoothly guide them through system upgrades, fostering safer and more interoperable security environments,” the joint announcement says.

“Expanding OSDP technical education is crucial for the security industry’s future,” says Dr. Elli Reges, director of learning and development for SIA and executive director for the Foundation for Advancing Security Talent (FAST), in the announcement.

“This partnership will play a vital role in reaching end-users directly, ensuring they not only understand the benefits of OSDP but also have the hands-on knowledge needed to install and maintain systems effectively,” she says. “By empowering all stakeholders with the right skills, we’re helping to build safer, more reliable access control solutions for everyone.”

This partnership “will support the industry in meeting the increasing demands of organizations seeking advanced security technologies, offering access to essential knowledge, resources and training to help teams understand and implement OSDP effectively,” according to the joint announcement.

“By building the skills needed to transition from legacy access control systems, professionals will be better positioned to adopt modern technologies and contribute to raising security standards throughout the industry,” the announcement says.

Click here to learn more about AMAG’s SIA certified OSDP training program here.

The post SIA, AMAG Technology Launching New OSDP Training Program appeared first on Security Sales & Integration.

It’s the first time CI has handed out an Integration Award in this category.

Palm Beach County’s Bridge Section earned top honors in the best electronic security project category for an intelligent video monitoring system deployed across its movable bridges. Securitas Technology teamed with Safeware and IQSIGHT to design a platform that combines visual analytics, alarm management and live communication to protect drivers, cyclists and pedestrians during bridge operations.

What Was the Challenge?

The Palm Beach County Bridge Section needed to improve safety at its movable bridges by better alerting vehicles and pedestrians during bridge operations. The section oversees eight bascule bridges along the Intracoastal Waterway and a swing bridge crossing the Rim Canal that encircles Lake Okeechobee, all within a county spanning 2,385 square miles and 408 square miles of surface water.

Existing precautions such as traffic and pedestrian gates, warning lights and signage worked, but the county wanted greater visual awareness and real-time alerts for its Bridgetenders. After evaluating lidar and infrared sensing technologies used at other Florida bridge sites, the county chose a video security-based approach.

Who Delivered the Solution?

Securitas Technology, Safeware and IQSIGHT delivered the solution as a specialized team assembled to meet the county’s monitoring, alerting and environmental durability requirements.

The Bridge Section engaged Safeware, a trusted vendor from previous county partnerships, to assist with system design and procurement.

Safeware’s national, state and regional cooperative contracts kept the acquisition process efficient and compliant, and its experience providing public safety and security solutions nationwide helped shape a platform built specifically for bridge operations.

Photo courtesy of Securitas Technology

What Does the System Do?

The system delivers a fully integrated, intelligent bridge monitoring platform that goes well beyond simple video verification. At its core, analytics provide actionable insights and automated decision support for operational efficiency and safety.

The video system integrates with a Radionix alarm panel for real-time event monitoring and system alerts, and with IP speakers that enable direct IP-to-IP communication for immediate on-site response and coordination.

That combination of visual analytics, alarm management and live communication lets staff proactively manage bridge access, monitor surrounding conditions and enforce safety protocols during routine and emergency scenarios.

What Cameras and Technology Were Used?

The county equipped three bridges with Bosch MIC 7100i pan-tilt-zoom cameras alongside fixed cameras, including the FLEXIDOME multi 7000i, FLEXIDOME panoramic 5100i IR and DINION 7100i IR, delivering full coverage of the bridges and surrounding waterways. Bridge Section staff installed the supporting infrastructure and developed and fabricated specialized mounts for the MIC cameras. BVMS provides live and recorded video display within the Bridgetender’s workstation, while the Radionix alarm panel and integrated IP loudspeakers round out the platform.

“The quality of the product engineered by the county is top notch,” says Peter Van Kirk, North American director of government security solutions for Safeware.

Why Were the MIC Cameras Chosen?

The MIC cameras were chosen because they combine long-range coverage, precise pan-tilt-zoom maneuverability and extreme ruggedization. The solid metal housing with superior metallurgy and finish protects against corrosion and operates in 100% humidity, while metal intermeshing gears resist shock and vibration. Those qualities matter on movable bridges exposed to continuous vibration, salt air and heavy humidity.

“MIC cameras were selected not only for their superior coverage and smooth maneuverability, but because they are specifically engineered to deliver stable, high quality images in punishing environments, continuous vibration, salt air, and heavy humidity on movable bridges,” Van Kirk says. “This level of durability and performance under stress is exactly why, for this application, MIC cameras are in a class of their own.”

How Do the Analytics Work?

Edge-based video analytics continuously monitor activity and automatically alert Bridgetenders when vehicles, cyclists or pedestrians are detected within designated safety zones during bridge openings or closings. At the first completed site at SR-707, the camera system delivers comprehensive coverage with 37 distinct views encompassing the drawbridge, roadway approaches and adjacent waterway.

The system also issues notifications when motion is detected beneath the bridge, around the movable spans or on the waterway, strengthening situational awareness and operational safety. IQSIGHT’s professional services team configured BVMS and the video analytic alerts to fully support the specific requirements of Bridge Section staff.

Photo courtesy of Securitas Technology

How Does the System Protect Privacy and Control Access?

The system limits operator permissions and applies privacy masking to protect adjacent properties and prevent unauthorized changes. Bridgetenders can’t modify camera pan, tilt, zoom or preset position settings, which prevents changes to fields of view.

Privacy masking and privacy overlay functions obscure adjacent residential properties and other non-target areas to support compliance with privacy requirements.

Video recordings are retained for a minimum of 30 days and, subject to agency policy, are available to support law enforcement investigations related to vehicular incidents or unauthorized activities.

How Does the System Improve Operations?

The system improves operations by reducing on-site visits and automating safety-critical announcements. A dedicated surveillance camera continuously monitors the Bridgetender control panel during bridge operation, recording each step of the opening and closing sequence. Supervisors can remotely access that footage through the video security application to diagnose and resolve control panel issues, which accelerates restoration of bridge operations while cutting travel time and maintenance costs.

Integrated IP loudspeakers broadcast automated bilingual announcements during bridge openings, freeing Bridgetenders to focus on visual inspections and video feeds.

“The system functions and alerts through the entire bridge process, from the closing of the roadway to the reopening of the roadway,” says Tom Coppini, superintendent of the Bridge Section for Palm Beach County. “Automated announcements take that effort away from Bridgetenders so they can focus on the visual inspection prior to opening the bridge.”

How Does the Video Approach Compare to Lidar and Infrared?

The video system delivers broader functionality and operational benefits than the lidar and infrared systems installed on other bridges across the state. Beyond providing real-time visual confirmation of vehicles on the bridge, it monitors surrounding areas, including the adjacent waterway, which strengthens situational awareness and supports multiple county objectives. T

he platform also aids asset management by enabling remote monitoring of bridge conditions before, during and after major storm events. That capability lets the county quickly assess potential damage, protect personnel performing post-storm inspections and prioritize repair work on the most critical structural issues.

What’s Next for the Project?

The county plans to deploy similar video surveillance systems across all bridges the Bridge Section maintains. The system design developed for the first two bridges serves as a blueprint for camera coverage at the remaining sites, giving the county a repeatable model for consistent monitoring, alerting and durability.

That scalability positions Palm Beach County to extend the same award-winning safety and situational awareness across its entire movable bridge network.

The post Securitas Technology, IQSIGHT Win Best Electronic Security Project appeared first on Security Sales & Integration.

Security Sales & Integration: What’s the best piece of advice you’ve ever received?

Chris Edwards: The best piece of advice I’ve ever received came from my dad. He told me a long time ago to pay attention to and emulate the best role model I could find who had the job I wanted next. “Act as if” is something he told me frequently. The ability to demonstrate that you can clearly do the next step up before you get that opportunity is the best way to position yourself for fast personal growth.

SSI: What advice would you give to those looking to achieve success in the security industry?

Edwards: The advice I would give to someone who wants success in our industry is to take accountability for your own development and go beyond whatever you are given for training inside of your organization. Especially for those just starting out, there is a lot to learn about how things work.

Putting in extra time on your own to gain mastery of what we do and how to do it will put you miles ahead of others who simply wait to be told what to do next. We have had many examples of this in our company and those folks have been given more opportunities and responsibility quickly.

SSI: If you could point to one person in the security industry and tell up-and-comers, “Make sure to listen to what they have to say,” whom would you pick and why?

Edwards: Eric Taylor at Bay Alarm is someone I suggest everyone listen to and not just people in sales. The thoughtful innovation he and his team show in terms of never being complacent and always experimenting with new and better ways to do things is incredible.

I learn something new and valuable with each interaction I have with him. Product ideas, marketing ideas, process ideas and effective people management – he always seems to have answers to problems that are encountered or opportunities to be leveraged.

The post Chris Edwards, President, Per Mar Security Services: Best Advice appeared first on Security Sales & Integration.

This premier networking event is “dedicated to raising vital funds for the New York Firefighters Burn Center Foundation to help send children to burn camp,” according to the club announcement.

Individual dinner tickets are available for $175 or a table for eight people is $1,200, a savings of $200. Beyond attending, the Fire & Security Executive Club is calling on businesses to take advantage of high-visibility corporate sponsorship packages designed to make a tangible difference in a child’s recovery.

Honoring Industry Trailblazers

The evening will “celebrate and honor an exceptional slate of distinguished leaders from across the security and fire safety sectors for their outstanding contributions to the industry and community,” according to the club announcement:

• Christine Higgins, executive director, NJELSA
• Kirk MacDowell, founder/president, MacGuard Security Advisors
• John Nemerofsky, chief operating officer, Sage Integration
• Bill Ackerman, president, Ackerman Services
• Jerry Lenander, CEO, Syncomm
• Perette Genoese, executive director, nyFAA
• Lessing Gold, partner, MSK

This year, the event is being led by Elsie Deery and Wandar Nazar, who took over the reins from Ken Gould.

Deery, who represents the New York Firefighters Burn Center Foundation, has been “a strong advocate for burn care and has supported numerous charitable initiatives,” according to the club announcement. Nazar “brings a dynamic and personable approach to her role,” with more than 20 years of experience in the fire alarm industry, associations and charities.

Sponsorship Opportunities

All sponsorship levels include logo recognition on the event registration page, inclusion in the event PowerPoint slideshow, and verbal recognition during the dinner. Companies can choose from four tiered packages:

• Phoenix Sponsor — $10,000: Includes premier logo placement across all digital platforms, eight complimentary dinner tickets (a $1,400 value), and an exclusive opportunity for a company representative to briefly speak at the event.
• Endurance Sponsor — $5,000: Includes five complimentary dinner tickets (an $875 value) and corporate branding.
• Hope Sponsor — $2,500: Includes two complimentary dinner tickets (a $350 value) and corporate branding.
• Courage Sponsor — $1,000: Includes one complimentary dinner ticket (a $175 value) and corporate branding.

The Meaning Behind the Mission

The theme of this year’s fundraiser centers on the phoenix—a mythical bird reborn from its ashes—symbolizing the resilience, healing and recovery of young burn survivors who face immense physical and emotional trauma.

A core focus of this year’s fundraising is the Children’s Burn Camp, which provides young burn survivors with a “safe, supportive and fun camp environment,” according to the club announcement.

“Surrounded by peers who share and understand their unique journeys, campers spend a transformative week building long-lasting confidence, forming deep friendships and experiencing emotional healing through community,” the announcement says.

To reserve your tickets or secure a corporate sponsorship package, please register online at https://www.vancoevents.com/us/DTFE. For more informaton regarding corporate giving or event details, please contact Christine Higgins at christine@njelsa.org or 848-992-1096.

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We pick up the Best Advice Q&A series with Joseph Oliveri, who recently retired as president and chief executive officer at Pavion to become advisor to new CEO Andy Bierer and the company’s board of directors. He shares the best advice he’s heard, gives tips to young security industry pros and names his ultimate business muse.

Security Sales & Integration: What’s the best piece of advice you’ve ever received?

Joseph Oliveri: The best advice I received came from George Pierson, one of our board members. Early on, before we began our acquisition strategy, I was hesitant to invest in integration resources before we actually needed them.

George told me, “If you don’t build the team and create the playbook before you start acquiring companies, you’ll fail.” He was right. That advice helped shape our approach to mergers and acquisitions and was a key factor in our ability to scale successfully.

SSI: What advice would you give to those looking to achieve success in the security industry?

Oliveri: Take care of your customers and communicate proactively. Keep them informed, provide regular updates and never hide bad news. When issues arise, share them early, explain the path forward and continue communicating. Customers may not always like the news but they appreciate transparency and outcomes are almost always better when they’re kept informed.

SSI: If you could point to one person in the security industry and tell up-and-comers, “Make sure to listen to what they have to say,” whom would you pick and why?

Oliveri: Bobby Louissaint, who was with Meta and is now with Alcatraz. He knows the importance of diversity. He has been a great mentor to young people entering the security industry. He is loyal to integrators who perform and is always looking at cutting-edge technology to stay ahead.

The post Joseph Oliveri, Advisor to the CEO and Board, Pavion: Best Advice appeared first on Security Sales & Integration.

In this newly created role, she will work directly with CEO Bart Proctor to “oversee operations, spearhead growth and champion company culture,” the announcement says.

Rooney joins Pye-Barker from uniforms and workwear supplier UniFirst, where she served as chief operating officer. Prior to UniFirst, she spent much of her career in the environmental services industry, where she held senior operating and leadership roles, including at WM (formerly Waste Management).

Throughout her career, Rooney “has led large-scale field operations with significant growth responsibility across multiple markets and geographies,” according to the Pye-Barker announcement.

During her tenure as chief human resources officer of WM, she “drew on her extensive frontline operating experience to launch programs to recruit, retain and develop the company’s frontline workforce in local communities throughout the United States and Canada,” the announcement says.

Why Did Pye-Barker Name Kelly Rooney as President?

“Kelly has worked on all sides of the B2B services industry, from the frontline to operations to growth, and we certainly value that expertise,” says Proctor in the company announcement. “But it’s her passion for building strong, resilient teams that makes her such a great fit for this role. We always say that the Pye-Barker culture is like a family, and Kelly has a proven track record of building teams with this same mindset.”

This announcement follows several years of significant growth for Pye-Barker. Over the past two years, the company has acquired more than 100 fire protection and security businesses while launching new initiatives that invest in its team members and communities, including the ALL In (Achieving Lasting Legacy Incentive) Ownership Program and the What Matters Community Impact Program.

This year, Pye-Barker celebrates its 80th anniversary alongside several notable milestones, including continued recognition on the Inc. 5000 list of fastest-growing private companies and Great Place To Work certification for the second consecutive year.

“My career has taken me from leading teams in the field to the leadership suite, and I have never lost sight of where the real work happens,” says Rooney in the company announcement. “I have profound respect for frontline teams and the role they play every day in taking care of customers and building great businesses.

“In Pye-Barker, I’ve truly found an organization that shares my values, creates opportunities for people to grow and succeed, and celebrates the entrepreneurial spirit that has made the company so special. I’m incredibly excited to join this team and build on the momentum that Pye-Barker’s 9,000+ team members have achieved,” she says.

Rooney holds an M.A. in organizational leadership from Gonzaga University and a B.A. in psychology from Roanoke College. She also serves on the board of TD Industries.

The post Pye-Barker Fire & Safety Names Kelly Rooney as President appeared first on Security Sales & Integration.

The two companies are Radionix, which is focused on intrusion alarm systems that are “fit for the future: data-led, highly secure and seamlessly integrated with the leading security industry players,” and MiCOS, which is focused exclusively on access control solutions.

The move “strengthens the strategic focus of both businesses while preserving the technology, expertise and quality standards that customers have trusted for decades,” according to the Keenfinity Group announcement.

As wholly owned subsidiaries of Keenfinity Group, both Radionix and MiCOS “will continue to build on their strong heritage while pursuing dedicated strategies for their respective markets,” the announcement says.

For customers and partners, the organizational changes “do not affect the products they know and rely on,” according to the Keenfinity Group announcement.

Within the intrusion portfolio, Radionix “will continue to build on trusted Bosch technologies while introducing new innovations under the Radionix brand,” the announcement says. For access control, “the Bosch solutions customers know today remain unchanged and continue to be developed, manufactured and supported by the same experienced teams.”

How Will the Keenfinity Group Security Brands Operate?

Radionix will continue to focus on intrusion alarm systems, building on “a heritage that spans nearly six decades,” according to the Keenfinity Group announcement. Phil Dutoy has been appointed CEO of Radionix. Since joining Keenfinity Group in 2025, Phil “has played a central role in the company’s transformation following the carve-out from Bosch, helping shape its strategic direction, operating model, and value creation agenda.”

Prior to joining Keenfinity Group, he held senior roles at Strategy& (part of PwC), where he advised global organizations on growth strategies, business transformation and performance improvement.

“Radionix is exceptionally well positioned to build on its strong market presence and further strengthen its leadership in intrusion solutions,” says Hubertus Muehlhaeuser, chairman of the supervisory board of Keenfinity Group, in the company announcement.

“Phil has already made a significant contribution to the transformation of Keenfinity Group and we are confident he will successfully guide Radionix through its next phase of growth and value creation by advancing the product roadmap, strengthening customer relationships, and expanding the broader security ecosystem,” he says.

“Radionix has a proud heritage built on reliability and performance, and a deep commitment to its customers, that inspires trust,” says Dutoy in the announcement. “We will continue shaping the future of intelligent intrusion detection.

“Our team is focused on innovation and building industry partnerships that define the security ecosystem. We are putting the customer front of mind as we focus on ease of deployment, scalable integrations, and building management,” he says.

Gregor Schlechtriem, who led the former intrusion and access business through its transition from Bosch and the launch of the Radionix brand, has been appointed CEO of MiCOS. In his new role, he will focus exclusively on advancing MiCOS as a dedicated access control company and strengthening its position in the global access control market.

The return of the MiCOS name “reconnects the business with more than four decades of access control heritage while creating a clear platform for future growth and innovation,” according to the Keenfinity Group announcement.

The post Keenfinity Group Creates Two Focused Security Businesses appeared first on Security Sales & Integration.

Managed and supported by the U.S. Navy’s Naval Information Warfare Center Atlantic team, the program utilizes Honeywell Technologies’ LenelS2 OnGuard access control system. It provides “a scalable, centralized platform designed to enhance security, improve operational efficiency and support the Marine Corps’ long-term Barracks 2030 modernization initiative,” according to the company announcement.

The deployment “leverages the platform’s centralized access management capabilities while meeting stringent Department of Defense cybersecurity and compliance requirements,” the announcement says.

Prior to the initiative, access control systems varied significantly across Marine Corps installations, with many facilities relying on standalone locks that required manual updates, providing limited visibility into access activity. Barracks managers often had to physically visit individual doors to manage credentials and update permissions, creating operational inefficiencies and increasing administrative burden.

Why Did the U.S. Marine Corps Update Its Access Control?

The Marine Corps leveraged a government-provided cloud instance to implement a centrally managed platform that can now remotely manage access permissions, monitor activity across participating installations and maintain a consistent security framework globally. The solution is designed to support more than 70,000 locks, providing “a foundation for future growth while simplifying operations,” according to the announcement.

“The future of security lies in scalable, intelligent platforms that improve both operational performance and user experience,” says Ewa Pigna, president of security and access solutions for Honeywell Technologies Building Automation, in the announcement.

“Working alongside the U.S. Marine Corps and our partners, we have delivered a modern access control solution that enhances security, strengthens cybersecurity posture and provides a consistent, reliable experience for Marines around the world,” she says.

The program began with a pilot deployment at Marine Corps Air Station Beaufort, S.C. After meeting all technical and operational objectives ahead of schedule, the pilot “paved the way for a phased deployment across additional locations,” according to the Honeywell Technologies announcement.

Marines use their Common Access Card (CAC) as the primary credential, with mobile credentials being introduced to provide “a convenient, secure and flexible access experience.” The solution streamlines access to barracks rooms, shared spaces and common areas while helping modernize installation security and convenience.

After the Installation

By eliminating extensive wiring requirements and reducing onsite infrastructure needs, program leaders estimate the modernization effort has reduced labor costs by approximately 80% and material costs by approximately 60% compared with legacy approaches. The standardized platform has also improved reliability, streamlined maintenance and accelerated onboarding as Marines move between installations.

In recognition of its innovation and impact, the Marine Corps Barracks Access Control System program received FORUM’s Disruptive Tech Award in March 2026 as well as the 2026 Armed Forces Communications and Electronics Association’s Distinguished Award for Excellence in Emerging Technology, highlighting its role in advancing secure, large-scale modernization across the Department of Defense.

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For today’s integration businesses, being technically adept is table stakes. Whether you’re designing a full-campus AV-over-IP deployment or installing an access control and visitor management system for a corporate headquarters building, you’d better know the architectures, the facts and the data cold.

But what about the data that underpins your integration business? Are you evaluating whether you’re capturing the revenue that your highly skilled labor should command? Are you keeping tabs on which solution areas deliver the highest integrator margin? Are you benchmarking your performance against competitors — and digging into why some contract sizes are harder to close than others? If not, you should be!

And D-Tools’ Midyear Market Report offers a Cliff’s Notes version of the variables you should weigh.

Which Integrators are Pulling Ahead Right Now?

I recently dug through the Midyear Market Report, and one thread was unmistakable: The integrators pulling ahead right now aren’t necessarily the busiest ones; instead, they’re the ones who analyze their numbers the way that a CFO would. To prepare you to do that, I’ll walk through some conclusions that the data made plain.

Let’s start with labor. In both pro AV and security, the gathering threat of commoditization is real, but it doesn’t erase value — it just penalizes companies that forget to charge for their most valuable asset. According to the report, labor’s share of contract revenue has crept downward for 18 months, settling at 22.9%.

If integrators charged like electricians do, that percentage would set off alarm bells; after all, trades like electrical contracting routinely book roughly two-thirds of a job as labor. But I would submit that they’re onto something: As boxes become cheaper and more interchangeable, expertise is the single line item that a customer can’t source from Amazon or Google Shopping.

My advice? Don’t bundle labor into the hardware quote as an afterthought. Price it, name it and defend it. That’s not a call to raise prices reflexively; rather, it’s a call to make sure that the invoice reflects the expertise that the client’s project required.

Integrator Margin: Is ‘Busy Being Busy’ Enough?

Let’s turn to the “busy being busy” versus “busy being profitable” question. Plenty of integrators are slammed working in categories that move the most volume — for example, audio and video. But, of course, volume and margin aren’t identical metrics.

According to the report, the fastest-growing category — lighting and shading — also happens to carry highest margin. By contrast, security and life safety posted impressive growth numbers but sat toward the middle of the pack when it comes to gross margins.

So, what’s the takeaway? Being the busiest integrator in your state isn’t the same as being the most profitable integration business. Chase the categories that reward your time rather than just filling your calendar. Invest sales energy, marketing dollars and staff training accordingly.

Finally, don’t assume the market’s average is your average because here’s the truth: It rarely is. According to the report, a third of integrators grew sales by more than 50% in the first six months of the year; simultaneously, another third saw sales decline by more than 20%. (The remaining third fell in the wide chasm that represents the middle of that bimodal distribution.)

According to the report, the segment facing the most challenges also sits in the middle — namely, contracts in the range of $25,000 to $50,000. Amid ongoing macroeconomic struggles, persistently high consumer costs and interest rates on an upward trajectory, this scale of investment has become a pain point for many clients.

A possibly winning strategy for integrators? Break the scope into phased, smaller contracts. This is not only a sales tactic but, indeed, a coherent business response to a market in which mid-sized commitments may be hardest to close.

Technical Fluency Brings Enduring Value

Every CI+SSI reader knows that a CTS, for example, opens doors — and it should. Technical fluency brings enduring value. But the data makes a parallel case just as forcefully: The integrators who separate themselves from the pack next year will be the ones who know their own numbers as cold as they know signal-distribution architectures.

Integrator margin lives in the labor you choose to price, the categories you choose to chase and the segment of the market you decide to compete in. Credentials and certs may get you in the room, but it’s knowing your data that keeps your business profitable.

The post From the Editor: Security Integrator Margin and Where It Lives appeared first on Security Sales & Integration.

What Does “Market Bifurcation” Actually Mean for Integrators?

Market bifurcation means the channel is separating into winners and strugglers, with fewer companies landing in the middle. According to the report, more than one-third of integrators (34.8%) grew sales 51% or more in the first half of 2026, while another third (33.4%) saw sales decline 21% or more. The remaining 31.8% held flat or close to it. The split showed up across companies of every size, so scale alone doesn’t determine which side you’re on.

“The market growth is solid, but it’s not the whole story,” says Jason Knott, data solutions architect and evangelist at D-Tools, in the company announcement. “Our data shows the market is splitting in two. A third of integrators grew more than 51%, another third declined by 21% or more and the businesses in the upper-middle market are feeling it the most.

“Integrators need to know which side of that split they’re on. This report gives them the real numbers to find out and a set of benchmarks upon which to act,” he says.

Which Market Segment Is Getting Squeezed the Most?

The upper-middle market is getting squeezed the hardest. Integrators with average contracts between $25,000 and $50,000 dropped 16.1%, the weakest showing of any segment in the report. At the same time, the share of contracts under $10,000 grew, and large or luxury contracts over $50,000 grew as well.

Business is moving toward both ends of the spectrum, which suggests mid-tier projects need a sharper value story to hold their ground.

Is Growth Coming From Closing More Deals or Sending More Proposals?

Growth is coming from volume, not better closing. Signed contracts per integrator rose 17% while proposal output climbed 19%. Close rates held essentially flat across the period, so the companies gaining ground are putting more proposals in front of more customers rather than converting a higher percentage of them. For your pipeline, that points to a simple takeaway: activity is driving results right now, and steady proposal flow matters.

What Else Is in the Report?

The report goes well beyond the top-line numbers with benchmarks you can put to work. It includes regional analysis, sales-cycle and proposal-revision benchmarks, a category-by-category breakdown and eight key takeaways integrators and suppliers can use to plan ahead. Because it’s benchmark-driven, you can measure your own performance against the broader channel and spot where to adjust.

How Is the Data Different?

The data comes from real transactions, not opinions. The D-Tools 2026 Midyear Market Report is built entirely from aggregated, anonymized transaction data drawn from signed contracts and proposals generated in D-Tools Cloud by more than 1,500 active integration companies. The data set is limited to companies that used the platform in both 2025 and 2026, so the comparison tracks the same cohort of integrators across both periods. That same-cohort approach makes the year-over-year numbers more reliable.

Where Can You Get the Report?

You can get the report now for free at d-tools.com. The key findings and takeaways are published in full, so you can review the numbers before you download. Data by D-Tools publishes two flagship market reports each year, with quarterly companion reports in between, giving you a steady stream of benchmarks to track how the market moves through 2026.

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Great Place to Work certification is based entirely on what current employees say about their experience working at Pye-Barker. This year, 82% of Pye-Barker employees in a survey said the company is a great place to work, 25 points higher than the average U.S. company, where the typical figure is 57%, according to Great Place To Work research.

“We work hard every day to make sure our team members feel Pye-Barker is a great place to work,” says Rebecca True, chief human resources officer at Pye-Barker Fire & Safety, in the company announcement.

“Together, we’ve built a culture centered on protecting lives, property and businesses while investing in career growth, recognizing strong performance and empowering our local teams to serve their communities with excellence,” she says. “This certification reflects that commitment and it belongs to each of our team members who makes it real every day.”

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The acquisition “will strengthen dormakaba’s position as a global hospitality access solutions leader,” according to the joint announcement. It “expands the company’s hospitality offering beyond physical access control, connecting room entry with digital guest engagement to support a seamless guest journey while preserving customer choice.”

Founded in 2009, Alliants provides “proprietary guest experience software and managed services that help hotels serve guests from pre-arrival through their stay and beyond,” the joint announcement says. Its capabilities include concierge, contactless check-in, mobile key, payments, messaging and agentic AI.

The company operates globally and employs more than 100 people. With a track record of delivering hotel room keys to both Apple Wallet and Google Wallet, Alliants’ digital hotel key technology was recognized by TIME Magazine as one of the best inventions of 2025, according to the joint announcement.

Why is dormakaba Acquiring Alliants?

By pairing Alliants’ “powerful and established experience platform” with dormakaba’s “global portfolio and scale,” hotels “will have the option for an end-to-end solution across digital guest engagement, access and hotel operations,” according to the joint announcement.

Both dormakaba and Alliants will remain interoperable with other providers across the tech stack, providing “real choice for hotels to work with other manufacturers and software partners to best fit their needs,” the announcement says.

“Hotel owners and operators increasingly view access and guest experience as part of the same strategy,” says dormakaba CEO Till Reuter in the joint announcement. “Alliants adds proven technology and deep hospitality expertise that help us better serve hotels today and as their needs evolve.

“Hospitality is a key growth vertical for dormakaba and this acquisition reflects our continued investment in the sector globally while broadening the value we can deliver to hotel customers,” he says.

“Access and guest experience stopped being separate problems some time ago,” says Alliants CEO and founder Tristan Gadsby in the joint announcement. “The industry’s tooling just hasn’t caught up. Alliants brings the digital guest journey and dormakaba brings a proven track record in access and a presence in more than 130 countries.

“Together we can offer hotels one route through it – without asking them to give up the partners they already trust,” he says.

The parties have agreed not to disclose further details or the financial terms of the transaction. dormakaba expects the transaction to close after regulatory approval, expected within this year.

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Daryl Spencer Thompson: A Remembrance from Jeffrey Zwirn

It is with profound sadness to share with you that our treasured employee Daryl Spencer Thompson, son, brother, father, honorable Army veteran, master alarm technician and senior forensic investigator, peacefully passed away on Sept. 15, 2026, surrounded by his family and loved ones.

Daryl was truly one of a kind. And for everyone who knew Daryl, they knew that he truly cared about each and every one of IDS’ customers like they were part of his family in his exemplary 24-plus years of working for IDS.

Daryl was nothing less than an integral part of our family. His personality, caring and expertise was core to what mattered most to him. And everyone mattered to Daryl, no matter what. Daryl was one of the best human beings that I ever had the honor and pleasure of working with in my over 50 years in the industry. I will never forget Daryl and what he meant to me and everyone who knew him.

We will always feel your presence and laughter, Daryl. Rest in peace, beautiful and special soul.

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In June, I shipped a package via FedEx Priority Overnight from Johnson City, Tenn., to Los Angeles. The service was guaranteed by 10:30 a.m. on June 11, but the package arrived at 9:37 a.m. on June 12.

FedEx explained that the weather in Indianapolis was the reason, and the refund request was denied. However, after researching, I found no credible weather sources for Indianapolis on June 10 — only severe weather on June 11, after the delivery window. I compiled all the evidence and resubmitted my request.

After two calls, an automated chat and an hour of research, FedEx agreed to pay for the claim. How frustrating.

What really stood out to me was that my involvement shouldn’t have been necessary. The service guarantee wasn’t honored. A solid customer service team would have quickly investigated the facts and simply offered a credit without all the friction and frustration.

The Structural Problem: Accountability Has Been Automated Away

What I experienced is not unique, and it is not a new phenomenon. It is the logical endpoint of a multi-decade corporate trend: the systematic replacement of accountable human decision processes with automated gatekeeping intended to minimize liability exposure and reduce refund rates.

The modern customer service architecture at most large companies functions less like a support system and more like a machine. Automated phone systems filter calls. Chatbots handle first contact. Scripts constrain live agents. It seems that each step is set up not necessarily to resolve the customer’s issue but to deflect it.

The idea is based on probability: some upset customers will give up when faced with a challenge. In the end, the company doesn’t need to win every dispute, just enough to make the system worthwhile. This isn’t a sign of incompetence; instead, it’s a strategic choice that’s becoming more common.

Why the Security Industry Cannot Afford to Follow This Path

The electronic security industry holds a distinctive position in the American economy: We sell promises. Not products…not software…promises. The promise that an intrusion will be detected. That a fire will be reported. That a monitored entry point will be protected. That a business will be secure.

That promise is operationally dependent on a chain of accountability that runs from the manufacturer to the integrator to the monitoring center. When any link in that chain adopts the “automated deflection” model, the entire promise weakens.

If a monitoring center received an alarm signal, failed to dispatch and then, when confronted by the alarm company, cited “communications issues” without documentation, a clear timeline or a supervisor available to discuss it, what could happen? Possible litigation, account attrition and reputational damage — and rightly so. We hold ourselves to an elevated standard because the stakes are high, and our industry sets the gold standard for customer support and service.

The answer isn’t about cynicism; it’s about intentionally offering a different perspective. Our industry should stay focused on its well-established Accountability as a Practice (AaaP) model, which keeps us aligned with core values.

What Genuine Accountability Looks Like: A Framework

Over more than four decades in the security industry, I have observed that the companies with the strongest long-term customer relationships share a common operating philosophy centered on accountability. It is not complicated, but it is demanding. Here are some ideas for implementing AaaP.

1. Own the Problem at First Contact

The single most powerful thing any customer-facing organization can do is adopt a first-contact ownership culture. When a customer reports a problem, the first person who speaks to them should be empowered and expected to take ownership of the issue rather than pass it along. This does not imply that every frontline employee must solve every issue. Instead, it means each employee promises the customer that a particular issue will be handled by a designated person within a set timeframe and that the customer will receive updates.

BEST PRACTICE: Train every customer-facing employee to say “I own this” before they transfer, escalate, or investigate. The customer should never be left wondering who is responsible.

2. Document Before You’re Asked

One of the most defensible positions in any service dispute is a complete, time-stamped record of what happened and why. In my shipping dispute, the company’s failure was partly because it cited weather as a cause without being able to provide documentation. In our industry, the equivalent failure is citing “signal issues” or “technician error” without a service call record, a signal log, or a timestamped dispatch note.

Best-in-class integrators and monitoring centers document proactively: every service dispatch, every customer complaint and compliment, every signal anomaly, every technician note. The documentation isn’t the defense; it’s the evidence of the promise.

BEST PRACTICE: Require a written service summary for every customer interaction involving a complaint or deviation from expected performance. The summary should include what was expected, what occurred, why it occurred (if known) and what was done or will be done to resolve it.

3. Make Escalation Easy, Not Painful

The biggest surprise in my shipping dispute was being told that a supervisor “would not speak to customers with billing issues.” Escalation is not a threat to be managed; instead, it’s a service function. When a customer is frustrated enough to ask for a supervisor, they are telling you that the current resolution pathway is not working. The right response is to accelerate, not obstruct.

In our industry, the equivalent failure is a service company whose office staff lack authority to commit to a resolution and whose management is insulated from direct customer contact. The owner who “doesn’t take calls” from subscribers is building the same architecture as the customer service representative who told me no supervisor would speak to me. What seems like protection is actually exposure.

BEST PRACTICE: Publish a clear escalation path to your customers and honor it. Every customer should know who their account manager is, who that person’s supervisor is and the direct phone number or email for each. This should be a key part of “onboarding” a customer. The existence of the path reduces the need to use it.

4. Verify Before You Deny

My dispute was denied based on a weather claim that took approximately 45 minutes of research to disprove using publicly available, federal data. The shipper denied the claim without verifying the underlying premise. This is the automation trap: the system is efficient at processing claims according to a decision tree, but the decision tree was built on assumptions that may not hold in a specific case.

In our industry, the parallel is the company that denies a warranty claim before a technician has looked at the system, or the integrator that disputes a customer’s service complaint without reviewing the technician’s notes. Speed of denial is not a virtue. The accuracy of the determination is.

BEST PRACTICE: Implement a “verify first” policy for any service dispute or warranty claim. No denial should be issued until a human being with relevant authority has reviewed the underlying facts, not just the ticket category.

 5. Measure What You Value

For many companies, existing architectures measure what matters to them: cost per contact, refund rate and resolution time. They do not measure what matters to many customers, such as fairness, resolution accuracy and the feeling of being heard.

Companies that build genuine accountability cultures measure customer outcomes alongside operational metrics. Net Promoter Score is a starting point, but the deeper questions are: What percentage of customer complaints are resolved at first contact? What is the average time from complaint to resolution? How often do customers have to follow up more than once? What percentage of denied claims are subsequently overturned on appeal? That last number is particularly revealing. A high appeal overturn rate is a direct indictment of the initial review process and a prediction of escalating attrition rates.

BEST PRACTICE: Add complaint-resolution accuracy to your operational dashboard, alongside response time and closure rate. If you frequently overturn your initial decisions, the decision-making process needs to be fixed.

The Reputational Opportunity

There is a direct inverse relationship between how difficult it is to obtain a reasonable resolution from a company and how much its customers talk about it. Over time, the obstructive approach proves counterproductive: Customers who struggle for three weeks to obtain a valid shipping credit tend to share their experiences with colleagues, post them on industry forums and mention them in trade magazines.

The short-term savings from reduced refund rates are real. The long-term reputational cost is also real, just harder to put on a quarterly balance sheet.

For companies in the security industry, where customer relationships are typically long term, where referral business is a primary growth channel and where assurance is the basic product, the reputational math is even more unfavorable. The integrator who handles a difficult situation with transparency, speed and equity not only retains a customer but also builds a relationship. They create an advocate.

The opportunity, then, is significant. In an environment in which the dominant corporate model has drifted toward deflection, the company that embraces accountability — for example, answering the phone, owning the problem, resolving it quickly and following up — has a genuine differentiator.

Our customers are not naive. They deal with the same frustrations from other vendors that we do. When they find a company that does what it says, they notice. They stay. They tell people.

That is not a soft, feel-good observation; in fact, it’s a business model.

Conclusion: Choose Your Culture Deliberately

I learned that my refund would be processed in seven to 10 days. It took federal weather data, three agencies, a formal brief and more time than it was worth. The disputed amount wasn’t large, but the principle was.

Our industry was built by people who understand that the promise you make to a customer is your most valuable asset.

Every monitoring center operator who has ever stayed on the line during an alarm dispatch sequence, every technician who has taken the time to clean up after the installation and every fire technician who does not cut corners out of pride in their work have understood something that the automated-deflection architects have forgotten: Accountability isn’t a cost center; it is the product.

The decline of the customer service culture at a broad level poses a serious risk to the habits and expectations our industry relies on. The solution isn’t to follow this trend, but to actively oppose it through deliberate, visible and consistent efforts. The goal is to foster companies where the initial reaction to issues isn’t about defending, but about fixing.

That is the standard our customers hold us to. It is the standard we should hold ourselves to. And it is the standard we should demand, with evidence and persistence, from every vendor and partner who serves us.

Kirk MacDowell is the founder and president of MacGuard Security Advisors.

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This leadership succession, orchestrated by president and CEO Joe Oliveri and supported by the company‘s board of directors, culminates with today’s announcement that Oliveri will retire from Pavion following a successful period of leadership.

Oliveri, who joined Pavion in May 2021, will “continue to support the company” as advisor to the CEO and the board, according to the company announcement.

In exclusive comments to Security Sales & Integration, Pavion chief marketing officer Alan Rosenkoff says the timing of the move is unrelated to any shift in the company’s ownership or investment plans.

“Pavion is making this transition from a position of strength, with a strong leadership team, a clear strategy and significant momentum across the business,” Rosenkoff exclusively tells SSI. “It is not tied to any changes in ownership structure, investment strategy or timeline.”

What Does Andy Bierer Bring to Pavion as CEO?

Bierer “brings extensive executive experience and operational expertise, as well as industry knowledge across the building technology and services sectors,” to his new role at Pavion, according to the company announcement.

Most recently, he served as president of Automated Logic, a Carrier company and provider of building automation and control solutions. Throughout his career, he has led large, complex field organizations across North America and Europe, driving both organic and inorganic growth, enhancing performance and developing high-performing teams.

In senior leadership roles at Carrier and Otis, Bierer “earned a reputation for scaling businesses and fostering company culture through employee engagement and development, while also ensuring safety, operational excellence and positive customer outcomes,” according to the company announcement.

Bierer’s background is rooted in building automation and controls rather than core security, fire or life safety systems — a contrast SSI raised directly with the company. Rosenkoff frames this as a deliberate fit for where Pavion is headed rather than a mismatch.

“Our future is increasingly about connected technologies, intelligent infrastructure, innovative service and customer experience. Andy’s background aligns extremely well with that direction,” Rosenkoff exclusively tells SSI. “Pavion’s customers increasingly need integrated solutions that bring together security, fire and life safety, critical communications, automation, analytics, IT and software-enabled services.”

Bierer’s Top Priorities

Asked about Bierer’s priorities entering the role, Rosenkoff says that the new CEO’s first order of business is observational rather than strategic.

“Andy’s first priority is listening and learning,” he tells SSI exclusively. “In fact, one of the first things he’s doing is getting into the field and spending time with teams and customers to understand what makes Pavion successful and where we can continue improving.”

Beyond the opening weeks, Rosenkoff says Bierer’s first-year focus will track closely with Pavion’s existing playbook as opposed to charting new territory. He will continue to prioritize the customer experience, employee development, operational execution and service innovation. Rosenkoff describes continuity — rather than a change in direction — as the measure of early success.

On whether Pavion will keep expanding its branch network and acquisition pace under Bierer or shift toward consolidating its current footprint, Rosenkoff describes the two as complementary rather than an either/or choice.

“Going forward, we expect to continue investing in our existing operations and strategic M&A that strengthen our capabilities and create additional value for customers,” he tells SSI exclusively. “The emphasis will be disciplined growth, not growth for growth’s sake.”

How Will Bierer’s Role Intersect with the Board?

Asked how Bierer’s role will intersect with the board, Rosenkoff says the new CEO will work closely with directors on strategy execution, but he draws a line at governance specifics. “We’re not announcing any governance-related changes as part of this transition,” he tells SSI exclusively.

Asked directly whether Bierer’s arrival signals changes to Pavion’s brand positioning, go-to-market approach or service lines, Rosenkoff says none are planned for now.

“No significant changes are being announced,” he tells SSI exclusively. “Customers and partners should expect continuity in our mission, market focus and commitment to delivering integrated security, fire, life safety, critical communications and related technologies. Like any successful company, we’ll continue to innovate and evolve, but this transition is about building on a successful strategy rather than reinventing it.”

Joe Oliveri’s Legacy at Pavion

Oliveri “led the creation of Pavion into a top brand and drove the significant growth that followed,” according to the company announcement. Under his leadership, Pavion scaled to more than 70 branches, completed and integrated 24 strategic acquisitions, broadened its service portfolio and established the operating foundation to support continued organic and acquisitive growth.

He also “fostered an employee culture centered on delivering customer experience, while celebrating the contributions, achievements and tenure of Pavion’s talented team,” the announcement says.

Pavion’s Size and Scale

Pavion has more than 2,500 employees worldwide and more than $1 billion in annual revenue. The company’s technical capabilities, customer relationships, expertise in mission-critical industries and experienced management team position the company for its next phase of growth.

“Leading Pavion has been one of the greatest privileges of my career,” Oliveri says in the company announcement. “I am incredibly proud of everything our employees have achieved together. Andy is an outstanding executive whose industry perspective, global experience, proven judgment and commitment to people make him the right person to guide Pavion through its next stage of growth.”

He continues, “I have tremendous confidence in him and look forward to serving as a resource to Andy and the board as Pavion builds on its position as an industry leader.”

What Does Bierer Say About Becoming Pavion CEO?

“I am honored to join Pavion and build on what Joe and the team have accomplished,” Bierer says in the company announcement. “I was immediately struck by the caliber of the people here, the strength of the customer-first culture and the trust the company has earned.”

He continues, “Together, we will enhance the experience we deliver, strengthen our ability to connect and protect what matters most and cement our reputation as a destination workplace for top talent and the integration partner of choice for the customers and communities we serve.”

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“As we observe and reflect upon the 25th anniversary of the terrorist attacks on Sept. 11, 2001, the Security Industry Association (SIA) honors the approximately 3,000 individuals who lost their lives during or in the aftermath: the office workers of the World Trade Center; the U.S. Department of Defense personal; the passengers and the crew aboard the four aircraft, including the heroes of Flight 93,” writes Erickson.

He also singles out “the selfless first responders who put the safety of others ahead of their own and the family we lost and miss every day,” adding that “the attacks struck so many of us at a personal level.” Erickson celebrates “the brave U.S. service members and their sacrifices,” noting “the courage these heroes demonstrated in the wake of 9/11 has made us safer as a nation.

“The security industry is fortunate enough to have many veterans working among us,” writes Erickson. “Their skills, experience and dedication inspire and strengthen us all.”

What Did Don Erickson Say About Sept. 11 Anniversary?

Erickson closes his letter by promoting “the security industry’s key role among stakeholders as we work together as a nation to address and guard against the threat of terrorism as it continues to evolve.”

He points to the U.S. House Intelligence Committee’s release of a bipartisan review of the 9/11 Commission Report in August, noting it “reflected on the recommendations made by the Commission in 2004 regarding steps that must be taken to prevent America from falling victim to radical terrorism again.”

“While significant progress has been made since 9/11, 25 years later there are still important initiatives that must be completed to fully implement them,” writes Erickson. “In the review, Congress identified 20 different areas needing further action.”

Among them, he writes, “a key recommendation reiterated that the U.S. must complete its implementation of the biometric entry-exit system for foreign nationals traveling in and out of the country.”

“SIA member companies have been at the forefront of technological advancements that now allow extremely fast and accurate collection and comparison of biometric data at U.S. borders and ports of entry that can help make this possible,” writes Erickson.

The review also discusses “how the threat landscape has evolved to include threats posed by the hostile use of drones, which is something SIA’s Drone Security Subcommittee has been working with policymakers over the last two years to address,” he writes.

Another recommendation “highlights the growing importance of capabilities to analyze open-source intelligence (OSINT) and the current underutilization of such capabilities by the intelligence community in particular,” writes Erickson. A number of SIA members “continue to play a key role in developing and providing advanced OSINT capabilities.”

“As we reflect on one of the darkest days in our nation’s history, and the loss and heartbreak that have echoed through the last quarter century, let us remember those who gave their lives and let us remember our shared duty,” he writes.

“We are a mission-driven community of security experts, practitioner leaders, government specialists, technology developers, integrators and consultants and it is our responsibility to do our best to make the world a safer place,” writes Erickson. “Thank you for your demonstrated commitment to that mission.”

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