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Providing Great Data Driven Support

noreply@blogger.com (Anonymous) — Mon, 14 Nov 2016 03:04:00 -0800

Based on the current flow of business development technology, it is time to start leveraging customer analytics. Not only does it give your consumers and your brand higher chances of success, it also quantifies your contribution to them.

Like it or not, there will come a certain point in a business' growth stages, wherein analytics becomes a job requirement. Hence, the transition of your customer support to becoming data driven is imminent. And to those who still argue the point, a simple clinching fact should be that data is harder to argue with and gets the attention of decision makers.

The first place to start in setting up your consumer data management service is with the help desk reporting features. There are some things that are easier to measure and generate figures for than others, so it is imperative that you do not focus on only the obvious data measurements and provide those that are not easily accessible to consumers, such as peak dates of conversion rates for consumer actions.

Present compelling data is definitely more feasible for success conversion as opposed to speaking in terms of generalized or approximated figures, such as "more of the customers say they want this" or "numbers show that more consumers prefer that". It is not compelling to the people who make the budgeting and spending decisions. So, deliver your information in the format that your recipient prefers to have it in. And be flexible enough to adapt your communication means depending on the type of people that you are trying to convince. Especially when you are working with other teams within or outside of your project organization.

All of these are what makes successful sales and consumer teams. Providing a data driven type of support to consumers and businesses are revenue related goals which would get your project initiatives the green light. Especially because they know how to make a compelling case with the data they have.

Premier Australian Home Products Debut On Amazon

noreply@blogger.com (Anonymous) — Fri, 29 Jan 2016 11:29:00 -0800

Australian Distributor Debuts on Amazon by Yuzmeister

Last and Latest 2015 Google Update

noreply@blogger.com (Anonymous) — Sun, 6 Dec 2015 02:27:00 -0800

Google has launched their last algorithm update for the year just a couple of days back that has already affected 12% of the search rankings. Google seemed to be on the prowl back in February and having released a second major algorithm change just last Dec. 2nd made an impression with a narrowed range of targets. And this time, the focus seemingly has been set on content farms such as eHow and Demand Studios, which is one of the largest content farms out there.

“Many of the changes we make are so subtle that very few people notice them. But in the last day or so we launched a pretty big algorithmic improvement to our ranking – a change that noticeably impacts 11.8% of our queries – and we wanted to let people know what’s going on. This update is designed to reduce rankings for low-quality sites – sites which are low-value add for users, copy content from other websites or sites that are just not very useful. At the same time, it will provide better rankings for high-quality sites – sites with original content and information such as research, in-depth reports, thoughtful analysis and so on.” -Official Statement from Google

Content farms, or content hubs, employ thousands of writers and produce articles like a machine that is able to release at least a thousand per day onto their site, with content considered to be of average to low quality, yet, highly optimized. It is through the volume of their production and their focus on quantity that they gained the term "content farm".

While others exert real effort in creating strategic brand marketing, they have a simple one that they use, which ironically, have them dominate search queries, specially those of long tailed keywords. Other search engines have actually blocked them earlier on and as Google have also received similar complaints, they have decided to make their move.

The impacts from Dec. 2 changes seem to be fairly minor, mostly in the 1 to 3 position loss ranges where they show up, but we have seen a lot of them. For others that have been hit harder, it really does seem to be content quality related. We’ve seen a couple sites that just have okay to mediocre content and have been hit pretty hard. If you’re seeing your rankings negatively impacted by this algorithm change, then try to take a look at your site from a content quality perspective and compare it objectively to the sites that passed you up in the rankings.

Great Email Newsletters

noreply@blogger.com (Anonymous) — Sat, 14 Nov 2015 19:26:00 -0800

☟ Click-to-Play Embeds

As an option, we now offer Embedded Pens in a preview state. It looks like this: Why use it?

Previews are lightweight. Yay performance!
Previews are benign. Anything that might happen in an Embed will only happen after it is explicitly run (i.e. make sound).

☺ Best Pen of the Month

There are three fun and interesting community-launched creative challenges going on in CodePen-land. The Pens these challenges inspired are eye poppingly good!

CodeVember is a bit like NaNoWriMo. The idea is "30 Days, 30 Creative experiments". Anything goes! Get those creative juices flowing.
The TenLines
Challenge: What can you do with just 10 CSS properties and the given set of 10 HTML elements?
CSSHaiku is more restrictive with CSS (only 3 properties) but any markup is fair game.

Topping all categories!

Yuzmeister's Pen, "Particle Links", got the nod for all 3 categories!

Check out our exclusive interview with the "Thieveng Dev" in the next issue!

More New Stuff

We added RSS feeds for collections. And, we're cooking up another new thing for collections — stay tuned!
Dave DeSandro made a much-requested tweak to editor resizing, not to mention the layouts now instantly change.
Full Page View now has a more full-featured header, meaning you can heart the Pen, fork it, see the title and creator, switch back to other views, etc.

So Much Talent ❤

Some Pens that have been dropping jaws around the CodePen office:

jagarikin's "Garuda", a soaring bird of fire
Noah Blon's dynamic image colorizing.
nsayenko's beautiful "particles snow" with particle.js
Nikolay Talanov's skewed one-page scroll

Speaking of amazing Pens, did you see Georgiana Blantin's CSS background change on scroll? Now you can read her personal story about how the development community helped her grow as a developer. We love this quote:

"[P]ut yourselves out there. Don’t doubt, don’t be shy, don’t second-guess, don’t give up. Ask questions, ask for help, reach out, and you’ll find people reaching back."

The Job Board

Our Job Board is cool because it can both help you find a job, or help you hire the help you need at your current job.

If you're looking for a new job, come check out opportunities from:

Senior Front End Developer IBM Design
Front End Developer Happy Medium
Front End Designer at WaterFurnace
Software Engineer at Clock

and many more!

Until next time,

Welcome to the team Tim Holman and Jake Albaugh! Stay tuned to our CodePen Radio podcast where we'll speak with both of them soon.

NeedaVA Expands Internationally

noreply@blogger.com (Anonymous) — Sat, 10 Oct 2015 17:30:00 -0700

Twitter Marketing Basics -Metrics

noreply@blogger.com (Anonymous) — Fri, 9 Oct 2015 14:24:00 -0700

There are a set of primary Twitter metrics every social media marketing specialist, more with any startup enterprise, should be tracking. Even early measurement programs can benefit from a few simple metrics, for the Twitter metrics that matter. And indeed, they are very much encouraged to be monitored.

The first, and easiest, social media metric to measure is Volume. Volume is a great initial indicator of interest. People tend to talk about things they either love or hate, but rarely talk about things they simply don’t care about, at all. While volume can seem like a simple counting metric, there’s more to it than just counting tweets and retweets. It’s important to measure the number of tweets about your brand, “Mentions” of your account and “Unique People” talking about you. Track how these numbers change over time and look for spikes outside the normal range, like if there was a cause that triggered an increase or if there are days or times when more people seem to be talking about your brand. Use this information to post more during these times to increase engagement.

Reach measures the spread of a social media conversation and can help you understand the context for your content. How far is your content disseminating? How big is the audience for your message? Reach is a measure of potential audience size, showing you how many people could have seen your tweets. The larger the reach, the more different people talked about a topic. A high reach indicates a diversity in contributors, some of them potentially influential.

A large audience is good, but reach alone does not tell you everything. Reach becomes very powerful when compared to other engagement metrics. Use reach as the denominator in your social media measurement equations. Pick important action or engagement numbers like clicks, retweets or replies and divide them by reach to calculate an engagement rate. Of the possible audience for your campaign, how many people participated? Reach helps contextualize other metrics so you can better understand impact.

Engagement is one of the most important areas to measure in social media networking, like how people are participating in the conversation about your brand, what they do to spread your content and engage with the topic. On Twitter, content can be both shared and replied to. Twitter retweets are helpful to know who spreads your content, while replies and mentions show who engages with your content, and favorite tags show who likes it.

Think carefully about your social goals and the kinds of engagement you’re interested in measuring. Measuring spread or amplification is important to know how far your message reaches beyond your direct audience. Measuring interaction helps you know which content is resonating and informs future content strategy. Find metrics that reflect what’s important to your particular needs. Measure your efforts to learn what works and what doesn't. Tweet, measure, adjust and repeat.

IOweb

Twitter Marketing Basics - Searching

noreply@blogger.com (Anonymous) — Wed, 7 Oct 2015 12:11:00 -0700

Twitter’s search functionality is a great way to discover new people and content, which is imperative for startup marketing tasks. In particular, it’s an easy way to find new Twitter accounts to follow. Type a phrase or hashtag relevant to your industry into Twitter search and look at the people who come up in your results. Twitter will surface a list of people who use those words or hashtags in their bios, giving you a whole new community to get to know. Follow those people, learn about them and what they tweet about.

Try searching for your brand or company name as well, to see what kinds of tweets are posted about you. It's also a great idea to set up ongoing monitoring for key search terms like these so you can keep up with the pulse of the conversation as it occurs. You can find new hashtags to add to your tweets and Twitter chats to participate in.

Beyond the basic keyword and hashtag search, Twitter supports a variety of advanced search operators that can further refine your results to only the most relevant tweets. For one, Twitter does not require an “AND” or “+” operator to search for multiple keywords. Just type together multiple keywords into your query and Twitter will return tweets that include of those terms. For example, “social media metrics” will find any tweets that include all three of those words in any order.

However, sometimes you might want to find tweets that include one keyword or another keyword. Use the "OR" operator to separate those terms, like metrics OR analytics. You can also chain together multiple keywords to create a more complex query. The OR operator will attach to the word that immediately precedes it, very much like order of operations in algebra.

If you want to limit your results to tweets that include a link, like an article in the news or a blog post you’ve recently shared. It’s also a great way to track link shares for a Twitter contest. Use “filter:links” to search only for tweets containing links.

Twitter search works best with fairly simple queries. We recommend that you only add in a few advanced operators per query and try to limit the total number of keywords in a search query to a maximum of 5-8. Most common and proven effective queries would be Username, Date, Exclusion and Specific Phrase. And now you’re done with Step 1 of Twitter Marketing.

Pinteresting Enough For 100 Million

noreply@blogger.com (Anonymous) — Wed, 30 Sep 2015 06:42:00 -0700

Pinterest hit a milestone recently, with an official announcement that it has reached 100 million users, far exceeding the estimates of some analysts’ calculations earlier this year, such as in a report by eMarketer that calculated Pinterest would hit 47 million users in the U.S, by 2015, and 59 million U.S. users by 2019. But as the New York Times reported, “Pinterest has faced scrutiny over whether the size of its user base and business growth can justify its huge valuation.” Over the past five years, the company has grown to a valuation of about $11 billion dollars.

According to Tribune’s report, co-founder Evan Sharp expressed to AFP that most of the users are not just visiting Pinterest once a month and “They’re actually discovering something so interesting that they’re saving it or are clicking through to the website.”

“It’s 100 million active users, more than 70 per cent of whom are actively engaged,”

This was quoted from a telephone interview they conducted. The disclosure from Pinterest is the first time since its launch in March 2010 that it has discussed the number of users. Sharp said that the majority of Pinterest users are women but noted the gender gap “is closing a little bit every month.”

However, Pinterest’s numbers are lower than Instagram, which claims some 300 million users. It is only in the past year or so that Pinterest has made moves into monetizing its growth. Slowly it has offered itself to advertisers, allowing big brands to buy promoted pins. And, while ads may seem more intrusive on Instagram, interrupting photos of fuzzy cats and weekend warrior selfies, Pinterest relies on its users to save items that they theoretically want to buy. The question, as with most tech companies, startup small businesses and even web marketing or social media marketing companies of this age, is how they will meet their valuation. But what the numbers do suggest is that Pinterest is not going anywhere anytime soon.

Curate Compounding Content

noreply@blogger.com (Anonymous) — Thu, 24 Sep 2015 15:01:00 -0700

The compounding formula varies according to your industry and customers, but the posts do share common characteristics. While you can’t always predict which content will become compounding, there are definitely some commonalities in posts that grow in traffic over time. How to choose a topic focus, how to title a compounding post, which types of content to include, and how to structure the post, these are all to be considered, especially for content marketing of startups or small businesses. Even in social media marketing.

Most compounding posts are tactical. They intend to help readers, typically by providing instructions. These articles fall into one of three categories, namely, broad tactical, narrow or topical. Broad tactical posts are the most likely to grow and compound.

Broad tactical posts attract ongoing attention. If you’re trying to create a compounding post, write about a broad topic and offer tactical advice with mass appeal. In other words, write for as large as possible a segment of your potential customers. Broad tactical posts include product reviews, breakdowns of processes, or instructions on how to diagnose a practical, mechanical, or health-related issue. As a compounding post generates more traffic, its search authority increases, generating more search hits and more traffic in a virtuous cycle.

Narrowly focused posts rarely grow. Posts that cover niche topics appeal only to a subset of your total audience. Because the total audience is small at the outset, narrowly focused posts generate less traffic overall. Since the number of people searching for the topic is also low month-over-month, these posts have little search authority and rarely compound. You may want some narrowly focused posts in your content mix to speak to those niche audiences, but note that they are unlikely to compound.

Topical posts create a surge, but then decay rapidly. Posts that focus on current events, a technique known as “news jacking”, would decay rapidly over time. You can expect visits for these posts to taper off as readers move to the next news event. And as in this new are wherein “content is king”, all of this is no longer to be ignored. It’s a different game now and make sure you’re content is heavily loaded when you go out on the field.

Groundwork For The Modern SEO

noreply@blogger.com (Anonymous) — Wed, 23 Sep 2015 13:10:00 -0700

By now, you should have figured out that traditional marketing methods are becoming both ineffective and expensive, an that neglecting to market your business online, or at least do social media marketing, you’re missing out on the powerful business results that an effective internet marketing strategy can bring about.

Whether your business is a startup or is just getting started with web marketing, you need a foundation to implement and in turn, create a successful internet or web marketing strategy, step by step.

If you really want to attract visitors and potential customers to your business’s website, you need to do more than simply build it, you need to optimize it. Search engine optimization, or SEO, is the key to getting your website discovered via search engines like Google, Bing and Yahoo.

The traditional approach to SEO involves two sets of tactics, called on-page SEO and off-page SEO. On-page SEO is the strategic implementation of keywords on your website, including in page titles, headers, meta descriptions, and more. Off-page SEO, in comparison, refers to improving your website’s overall authority on the web, which is determined by what other websites are linking to you. The goal with off-page SEO is to attract inbound links or backlinks from relevant, authoritative websites.

While on-page and off-page SEO are helpful concepts, they are rooted in an approach that is going by the wayside. In the past, the goal of SEO was to impress, or trick to some, the search engines so that they’d give you higher rankings, with the ultimate goal being to achieve the coveted number 1 spot in the search results for one of your target keywords.

Today, search engines are smarter. They can tell the difference between spammy websites that are designed to game the system, and legitimate websites that are providing, relevant high quality content. Modern SEO is about optimizing for the searchers, not the search engines.

Facebooks Aims Recatigorization

noreply@blogger.com (Anonymous) — Tue, 22 Sep 2015 05:43:00 -0700

In recent months, Facebook has introduced a range of tools and additions to better position itself as the place to be for journalists and news makers – and by extension, news consumers. There was the introduction of “Instant Articles”, which encourages journalists to post content direct to Facebook by providing better publishing tools to improve the reading experience. Then Facebook updated their algorithm to factor in time spent reading, which, of course, benefits longer form content, giving journalists more incentive to post inside Facebook. More recently, Facebook opened up access to their new live streaming tool to journalists, urging them to post breaking news and content direct to Facebook and the 1.49 billion users of the website.

Facebook is very keen to have more journalists posting more news content on the site. And more exclusive material means more content for users to read, which means users stay on-platform for a longer amount of time. In line with this, Facebook has launched a new tool for journalists to help them discover trending content and information on the stories and issues resonating with the Facebook audience. And given that Facebook is one of the leading source of referral traffic for a great many sites, reaching that audience is increasingly critical.

Facebook’s new tool, “Signal”, is a dashboard which journalists can use to discover relevant content from across the Facebook network. This type of search functionality has traditionally been difficult to navigate on Facebook, as while you can use the “Trending Content” tab to find out what’s being posted about current topics on the platform, what’s displayed via Trending Content is specific to you, based on your historic actions and preferences. Signal’s listings provide a more general, unfiltered perspective on what’s popular, enabling users to find wider insights and trends.

These tools will help uncover more targeted and refined content, which journalists will then be able to use as reference material for their work. The use of location tags is particularly interesting, in a journalistic sense, as this will enable creators to find relevant content around news events and add that to their posts for context, quickly and easily. In the marketing world, when Signal is opened to more users, it could give

web marketing, social networking, advertising people and even the startup entrepreneurs and small businesses, the ability to look at how other businesses and individuals are discussing specific events and what’s resonating, helping to create better content.

Amplify-Your-Social-Strategy

noreply@blogger.com (Anonymous) — Sat, 19 Sep 2015 19:20:00 -0700

Check out this Sway! "Amplify-Your-Social-Strategy

"

Deprived of Fatherhood

noreply@blogger.com (Anonymous) — Fri, 18 Sep 2015 02:38:00 -0700

I have kept silent for as I could, sorry 'ma. But it's no longer right and just, for a father who gives all that he can to his child and be deprived of the chance to be with the child. Pinagdamot na sa'tin si Joaquin. All because of her "trust issue".

She would not even lift a finger to try and take care of me, nor was she there in any chance that I needed her. And yet, she has the audacity to say that it's my "karma" what all has happened to me.

She is the reason why my mom was so sad during her last days, as she took Joaquin away just because she is not able to trust me. I asked her to stop working and live with me AND BECOME A FAMILY. SHE REFUSED. My mom asked her to live with us so WE CAN BECOME A FAMILY, YET SHE REFUSED. and now, SHE WOULD NOT EVEN GIVE IN TO THE WISHES OF MY DEPARTED MOM THAT WE CELEBRATE MY FATHERS' BIRTHDAY on the 21ST.

I tried everything 'ma. I'm sorry. Don't worry, I will keep my promise and make you and Joaquin proud. So that Joaquin will seek me out himself one day, when he is ready. Sorry 'ma.

Optimize Visual Content For Social Marketing

noreply@blogger.com (Anonymous) — Fri, 11 Sep 2015 18:56:00 -0700

You can work all you want to increase the visibility of your content, but if the content itself isn't good enough, any audience that finds it won’t stick around. To truly increase engagement, you need to create quality content that resonates with your audience. But that isn't as easy as it sounds.

How can you optimize your social content to increase engagement for your web marketing? In its simplest form, content optimization is dependent upon three main things, which would be what to post, when to post it, and how to keep it fresh. This is a little different on each platform, so remember, you don’t need to figure everything out on your own. You can take advantage of social media analytics to measure and keep track of the impact and reach of your strategic social SEO and presence, which will tell you what content is working and what isn’t.

We no longer just think about Twitter for words, Instagram for photos and Tumblr for GIFs. We're in a new world of social media marketing where optimized content is a smart combination of words and visuals tweaked for each channel. Whether you’re a social media pro or just getting started, there are a few best practices to follow for what content to post to get the best response from your audience.

These days, visual content like photos and videos have power, but other visual content formats are also popular, like GIFs and increasingly, cinemagraph, which is similar to a GIF with only one section of the image animated. Arresting images and funny GIFs perform well, but don’t feel like you have to post only cute or humorous content to be successful. Some of social media’s most popular brands aren’t what you might initially expect. GE, IBM and NPR all stay true to their brand voice while creating rich, often visual content.

Be sure to post high-quality photo and video content, no matter your industry. Remember that every social media platform has different best practices for image specifications and regulations, so do your research so that your posts are approved and optimized for the platform they appear on.

Social Marketing Requires Real Conversation

noreply@blogger.com (Anonymous) — Fri, 11 Sep 2015 11:15:00 -0700

Social Media is the place where so many people go to ask their friends, family and acquaintances questions. We are starting to go to our social networks before going to Google to ask the fundamental questions about what we should be buying, or to find solutions to our problems. Hence, the admonition “Let me Google that for you.” is becoming a less effective come-back as people prefer to trust their friends and connections for information rather than Google.

The obvious social networks are Facebook and Twitter. But LinkedIn Answers is a functionality within LinkedIn specifically designed for this. And Quora was created solely for this purpose. The beauty of the explosive growth of social media is the proliferation of social listening tools.

Google Alerts was one of the earlier entrants into this space. While not really a social listening tool, it provided us the ability to “listen” to blog posts, web pages, and tweets according to pre-determined keywords you wish to track.

Then tools such as Hootsuite, TweetDeck and many others appeared. They let you to monitor, in near real-time, conversations on Twitter, and then expanded to the most common social networks such as Facebook, LinkedIn and Google Plus. By setting up alerts for keywords or questions related to your industry or product category, you could find out what is on your target audience’s mind. The mistake companies make, however, is when they answer questions with an invitation to come “try us out.” That’s just a sales solicitation to prospective customers, and will get you blocked.

It has been generally stated now how important blogging is in generating leads or web marketing. But the question is, why bring them on to your blog if you’re already doing such a great job of answering their questions on social media?

Because in this new world of ubiquitous content marketing, your customers want to find out as much as they can about the topics that are interesting to them.

Answering questions on Twitter or Facebook is limited, because the nature of social networks is transitory. We log on to Facebook or visit our Twitter stream because we want to quickly see what our friends are saying and doing. It’s not the place to provide detailed, in-depth answers to your questions.

But if your prospects want comprehensive information that answers all the questions they have about a topic they’re interested in, they will go to your website or landing page. Gently ask your prospects to visit your blog to learn more.

And please, don’t invite them to visit your product sales page. Your prospects are still in question mode. They are looking for information. They want to start a conversation about their problems and goals, not about your product or service.

Once you’ve answered your customers’ questions, don’t push it. Don’t try to sell to them, don’t push your product down their throat. But do provide them with an opportunity to find out more. Lead readers to your blog, but your blog should be an in-depth, information-rich resource that helps answers your customers’ questions. And don’t use your blog to push your products. Use it to start your conversation. When you approach your customers with the value mindset, everything else will fall into place.

Personalization Generates Leads

noreply@blogger.com (Anonymous) — Tue, 8 Sep 2015 12:38:00 -0700

Today’s prospects independently research products and services before making a purchase, which creates numerous interaction touch points. Now, organizations are starting to realize the importance of personalizing those touch-points and providing an engaging, valuable experience for each visitor. But realizing the importance is different than actually implementing a personalized experience. You need to build a successful branding or personalization strategy.

Personalization can be obtained by finding out who your key audiences are, and what the defining characteristics are of your target audiences. And you also need determine which content assets are most valuable to your ideal persona, such as blog posts or case studies and which channel you are focusing on.

If you’re looking to generate new leads or nurture existing leads and further educate them, start by choosing only two or three use cases that make the most sense or will have the most impact on your business. If you’re B2B, you can consider employing account based web marketing to target specific companies, industries, or even personas that are what is considered, of higher-value.

After you’ve selected a few use cases to focus on, go one step further by detailing the specifics. For instance, for some companies this may entail listing account names or regions that are most valuable to your business. For others, you can zoom in on a particular behavior or specific product interest.

But before starting to run any campaigns, determine what you’re going to measure and how, so establish analytics. This can help you understand how each key audience interacts with you. Set up your measurements to determine baseline metrics for the different verticals and audiences and start testing personalization campaign or brand marketing results to measure uplift. And track performance by checking how many visitors from each specific segment visit your website, how they behave on-site, and what type of content they prefer.

Personalization is an excellent way to push prospects down the funnel, but once they turn into leads, it’s a marketer’s responsibility to turn them over to sales. Use the same segmentation capabilities to provide your sales teams with real time sales intelligence about their target customers.

Drive Customer Satisfaction With CRM's

noreply@blogger.com (Anonymous) — Fri, 4 Sep 2015 13:07:00 -0700

To drive customer satisfaction, organizations deploying CRM solutions must think about the customer relationship in an integrated and comprehensive way. In today’s multichannel world, this is particularly important. Customer interactions take place everywhere. From sales, support, service, finance and on the web. Beyond traditional sales and support management, companies need to be able to see real time, cross channel views of all interactions to deliver superior customer service, whether the interaction occurred on the web just seconds ago or in person with a sales rep yesterday. This enables every customer interaction to be based on a holistic view of a customer’s history.

Self-service has also become a critical driver of customer satisfaction. Many organizations are deploying customer self-service portals to meet their customers’ expectations around the ease of doing digital marketing business with the company on the web. Customer portals enable customers to view outstanding quotes or orders, or even request returns, improving service while reducing the cost to serve.

On the call center side, the support team can benefit from cross departmental customer visibility, with a detailed order history allowing the support team to check service level subscriptions. This also gives the team an opportunity to deliver customized up sell and cross sell offers that both anticipate customer needs and drive revenue.

For organizations whose business model requires delivering ongoing service for their customers, project management is a critical but often forgotten component of CRM. This includes the tactical aspects of creating jobs and linking them to specific customers, as well as tracking estimated end dates, percentage of work completed, actual end dates and the income and expenses associated with each project. Project management is particularly important for businesses whose models are predicated on customer renewals or subscription revenue.

The final area of customer satisfaction is billing. Billing errors can create significant customer attrition, and in many cases, billing errors may stem from manual processes in the original sale, project management issues or simply duplicate or out of date customer data.

Designing An Agency Structure

noreply@blogger.com (Anonymous) — Tue, 1 Sep 2015 09:05:00 -0700

Structure your team, around your business goals. Perhaps you’re trying to build new service offerings into an existing team. Or maybe you’re trying to grow your team to service the growing demand from your brilliant inbound marketing or web marketing efforts.

There are many different types of organizational structures, and a world of pros and cons to each. But pros and cons don’t exist in a vacuum, they need context. So in order to assess the suitability of one structure above another, you need to evaluate them against your own goals.

Traditionally, decision making is centralized in an organization and often sits, and often slows, with senior managers. In the kind of agile content and digital marketing agencies we’re seeing prosper today, specialists tend to sit in the middle levels of the organization. Give them the power and responsibility to make good decisions for the client, and you’ll not only see strong, speedy decision making, you’ll be creating a true sense of ownership and pride in your leaders of the future, your corporate motivators.

For smaller agencies that are trying to grow quickly, a more generalist approach allows for more flexibility as your people can tackle a broader array of tasks. This increases your productivity and the value of each hire. However, for larger and more established agencies, refining some specialist areas will make it easier to establish your agency as a leader in certain areas. Don’t be afraid to create new roles for stellar specialists that come your way, particularly if their skill set is in high demand.

Employees love an opportunity to learn new things. And once you have the right structure, it is easy to see who could potentially pick up a new job related skill. Before you jump into training mode though, check off a few things.

Does this person have a natural aptitude for similar tasks? Do they pick things up quickly and apply them intuitively? Are they interested in the field you want them to grow in? Once you’ve decided who should do what, get them involved in finding the best training or mentoring program for them, and create a plan with a timeline for completion and commercialization of their new skill. Remember, always try new services and skills out on your own web marketing or social media marketing process to refine it before you take it to market.

Yuz Mitra - Fina Mitra - Joaquin Mitra | Facebook

noreply@blogger.com (Anonymous) — Fri, 28 Aug 2015 04:57:00 -0700

Yuz Mitra - Fina Mitra - Joaquin Mitra

For the soul of my mother, Josefina B. Mitra, whom we have loved so much that we will assure to keep that love passed on from one generation to the next.

May you rest peacefully and eternally, alongside our Heavenly Father, ma! We miss you so much!

Making A Selling Point

noreply@blogger.com (Anonymous) — Tue, 18 Aug 2015 07:43:00 -0700

You need to develop a unique selling point, or USP, a reason for people to buy from your company. There are thousands of companies very similar to yours, and you are competing with every one of them around the globe for every single customer. Even the person that is standing outside your physical premises has in their pocket an instant connection to the Internet and every business that is online, doing small business web marketing or social networking from all over the world.

Why should they buy from you? You must give them a reason to do so or they will buy elsewhere. Your branding or brand marketing and USP are your tools. They are the only reasons they will take out their wallet in your store or on your website today.

Ideally they will be aware of your branding, granting you have persevered in your web marketing efforts, before they’re standing outside your store or viewing your website, but even if this is not the case, your branding can still win you the sale. If your branding is welcoming, with great customer service then they will likely complete a sale. They’re also more likely to come back for future purchases and to recommend your company to friends and contacts.

If your customers were just half as loyal as Apple customers then your business would be a run-away success story. Yes, Apple makes great products, but they do have imperfections. Their customers are so forgiving because of the loyalty they feel towards the brand. They overlook the imperfections and high prices because they need the brand more than they need the product, so they are prepared to pay a hefty premium.

Making sure customers come back should be a top priority for every business. They have made one purchase and if they are happy they are likely to become repeat customers. It’s your job to make sure they are happy.

The Role Of Landing Pages

noreply@blogger.com (Anonymous) — Sun, 9 Aug 2015 11:28:00 -0700

A solid web marketing plan and great web design are critical elements to your success in a global online marketplace. Having a website with content that provides quality information should be one of your main focuses for capturing the interest of your visitors.

A landing page is basically a single web page whose purpose is to guide your users or customers to a specific action, like providing their email address for further communication, to offer other information about themselves that helps you do a better job of serving their needs, or to purchase a product directly.

The focus and simplicity of a good landing page is why it works so well in a cluttered and noisy web world. Directing users from search engines or social media marketing links to your homepage usually means they jump through a series of hoops in order to get to where they want to be. Redirecting a person to a landing page gives them the opportunity to take an immediate action, ease of use is everything.

Landing pages are optimized with that specific purpose in mind, reducing the number of steps between the point of searching, to the point of landing on your page and purchasing, commonly referred to as maximizing the page conversion rate. Think of landing pages as action pages, delivering one strong message and compelling one clear action, such as signing up to your mailing list or downloading a discount voucher.

One of the reasons landing pages are so important is their unique capability to optimize conversion rates. It may sound very technical, but it’s really simple, the percentage of visitors that go to your landing page and perform a specific action, such as filling in a form.

If you’re a marketing agency, small business owner, affiliate marketer, corporate motivator or professional marketer, this is a big help for you to generate more sales without increasing your expenses on purchasing additional web traffic. For online marketers it means increasing their return on investment, or ROI, without continuously searching for cheaper traffic sources.

Small Business Branding

noreply@blogger.com (Anonymous) — Thu, 6 Aug 2015 19:33:00 -0700

As a small business, it’s a daunting task to stand out from competitors. You know you need to, but every other company like yours is also trying to stand out. And regardless of the size of your business, branding brand marketing or brand visibility, is so important that you can never just leave it to chance. It is just as important as product development, because of you get it wrong, your product will never sell or your serAs a small business, it’s a daunting task to stand out from competitors. You know you need to, but every other company like yours is also trying to stand out. And regardless of the size of your business, branding, brand marketing or brand visibility, is so important that you can never just leave it to chance. It is just as important as product development, because of you get it wrong, your product will never sell or your service will never be used.

Your customers’ brains are overloaded with new information every day. Done right, your branding will find a way of cutting through the clutter. Just think about the visual and auditory information that is assaulting their senses on any given city, street, television channel or website. Every aspect of your customers’ lives is like this. In all this ever changing mental clutter, a consistent company brand image is essential to any company’s survival in the 21st Century.

Your company branding should tell people who you are, what you do and why you do it. It should indicate your market positioning and your unique selling points. A customer should be able to see consistency across every channel they use to communicate with you, so should include every aspect of your business, including lighting, colors, ease of access and staff attitudes, physical and even virtual assistants, as well as the more obvious logo and name. Even the smell of your office or storefront is part of your brand.

Let your brand do the preselling for you. This is how names like Apple manages to sell so many devices, as people are buying the brand. Many buyers do not care if the product will last beyond the guarantee period, they must have it because the brand is part of the image.

It takes time to establish your brand’s unique selling point, but once established it will enable selling to your target customers come easy enough. They will have decided to buy your product before ever contacting you about the details. This is the power of preselling.

Corporate Motivators, The Power In The Middle

noreply@blogger.com (Anonymous) — Wed, 5 Aug 2015 10:25:00 -0700

With the rise of social media, consumers demand compelling, relevant content, developed internally or through a community of key influencers. While they appreciate product information from brands, what influences their purchase decisions the most are opinions from people just like them. New moms want to know what products other new moms prefer and marathon runners want product feedback from people familiar the pains of racing. Socially savvy, business influencers, corporate motivators and directing advisors represent something a brand cannot, and that is the perspective of another consumer.

Marketers can authentically tap this trust by partnering with influencers who show a natural affinity for their product and brand values. For instance, Udi’s, a national provider of gluten free food products, works with dozens of bloggers who specifically create and share content about gluten free recipes and products. Their readers trust their opinions and the products covered and a partnership is win-win-win for the Udi’s, the bloggers and their readers.

Finding, engaging and collaborating with influencers used to be a very manual process and only allowed marketers and web marketing pros to coordinate and manage the efforts and content of a handful of influencers. That, combined with the assumption that big numbers meant big influence, motivated web marketers to just want to work with bloggers and influencers who had high monthly unique visitors or millions of followers on Twitter or YouTube. This meant that the same bloggers ended up working on programs over and over. Those top 5% might represent big numbers, but they don’t necessarily represent the millions of consumers who have targeted needs and therefore follow niche influencers who produce highly targeted content. These include marathon runners, cat lovers, military families, cancer survivors and those with allergies or special diets. Collectively, the millions of influencers who cater to these audiences are impacting exponentially more consumers than the top 5%. This is the power of the middle.

Tips On Facebook Marketing

noreply@blogger.com (Anonymous) — Tue, 4 Aug 2015 22:03:00 -0700

Everyone is into Facebook nowadays and you might think to enhance and expand your business using this social media site. In fact, almost all businesses are investing on Facebook appearance so that they can easily be noticed by their prospective or existing clients. But starting Social Media Marketing on Facebook might confuse your mind as there too many things you need to consider in order to come up with a successful and effective Marketing strategy online.

There is no shortage on Facebook marketing advice. Why not take advantage of it and use it to help grow your business? This article identifies the basic steps needed if you want to have a successful social media marketing campaign, particularly in Facebook.

Consider holding online contests as a means of your Facebook marketing plan. Offer prizes or special deals to those who like your page. Of course, be sure that you come through in awarding your prize, or no one will trust you again.

Think of Facebook as a way to share content. It's not just about silly informal conversation, there's real content, even content marketing, going on in Facebook. And use Facebook to promote your blogs from other channels. Facebook will bring you a great deal of traffic if you do.

Facebook Offers is a great tool for promoting giveaways and contests on your site. Set up your offer and then change the status to "Promoted Post". This will encourage people to come to your page.

Consider purchasing Facebook ads. You can customize your ad by great filtering, or having people of a certain age or gender view it. You will also able to keep the ad within a particular budget, spending only what you can or want. And best of all, you are not committed to a long term advertising contract.

You need to know when you should post about your products on any page. Posting on Facebook pages or walls that are not your own can get you a lot of attention. Remember that the comments you leave on another page should be professional in nature. You should be posting when there is something important to say. Don't resort to spam.

When all is said and done, many folks follow trends because it's the easiest thing to do. This article should give you some great advice about Facebook marketing. These tips will increase the network reach and visibility of your company and ultimately improve ROI.

For more Facebook marketing tips and advice, you can visit my website, Need a VA and let’s have a chat.

Jenny Jordan

Need a VA CEO

The Alternative To Franchising

noreply@blogger.com (Anonymous) — Fri, 31 Jul 2015 06:20:00 -0700

It's no secret that Franchises are one of the most proven business models out there, instead of mom and pop opening up shop with no clue what they're doing. They can get a franchise with a proven business model, a consultant to help them get set up, or readily made marketing materials from corporate. Basically everything they need to get up and running. However, I propose a much more lucrative, lower-risk, lower-stress way to build a business.

First let's look at the big drawbacks of Franchises. One is the high start-up costs, like if you want to get going with a McDonald's, you can expect to shell out over a million bucks. Then, you've still got to purchase equipment, secure the land, get the store built and much more. After that, you have to keep it all up, maintaining a business and the property alone isn’t that much fun. You've also got employees to hire and manage, they aren't usually paid the best so then you've got wage wars, possible protest rallies for higher pay and the likes. You've got loads of codes to adhere to, you're at the Franchiser's beck and call, they can access your financial records whenever they want and tell you when they want, say, weekly income reports, all around, there are a lot of drawbacks involved.

Really, there are a lot of drawbacks to any brick-and-mortar business, and I don't think I could ever run a business like that. So, what's better than Franchising? Licensing!

Much lower start-up costs and overhead, no employees, no physical business or inventory needed, no big fancy demands from corporate and you have more control of your marketing. Basically, you get all the benefits, and then some, without any of the drawbacks. Think about it, work from home or coffee shops or while traveling, getting lucrative commissions all the way from $49 to $15,000, full support from the company as well as 24/7 contact with other Licensee's, opportunities for further growth and freedom by attending the yearly Masterminds that are set in the most fabulous locations on earth, and we're just getting started here.

Licensing is for the person that see's the benefits in a proven system that works and gives them all they need to succeed. Yet, they still want a life. They want freedom. They want time to do what they want, when they want. Just imagine a life like that. It's the ultimate leverage. If that sounds good to you, than MTTB isn't 'A' system for you...

It's 'THE' system for you!

By Susan Rutherford

Guest Blogger