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Service
Industry Leaders Highlight the 3 Trends in Customer Service You Need To Know Now
Elevated customer expectations, a bump in digital investment, and a concentration on customer service as a career path are changing the industry forever. These Trailblazers are refusing to be left behind.
Marketing
Vimeo’s Video Marketing Strategy Promotes Stories of Small Business Success
Vimeo CMO Harris Beber explains his team’s pivot to document eight small business stories in just 12 days at the dawn of pandemic lockdown.
Digital Transformation
What Does Salesforce Do?
Many people ask, “what does Salesforce do?” In this post, we answer some basic questions you have about our company and products. Learn about Salesforce.
Commerce
How a Progressive Web App (PWA) Can Boost Every Metric in Your Commerce Storefront
Brands need to deliver the fast experience of a native mobile app to a much larger online audience.
CEO
Why the Employee Has Become the #1 Stakeholder for Every Business
As we enter our second year of the pandemic, the employee emerges as the top stakeholder, requiring a new operating model moving forward.
Small Business
New Data: Why 2021 Is the Year To Transform Small and Medium Business Customer Support
SMBs are investing in new and better training for their support agents in response to growing customer expectations.
Editors' Picks
Featured Series
Tips for Sales Leaders
Win more deals with advice from top experts in the field.
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Dear Wiz: How Do I Get My Sales Reps To Use a CRM?
Do you have questions about sales ops and how to get sales reps to adopt your customer relationship management platform? Dear Wiz has answers.
How To Move To a Subscription Business Model in 2021
Adopt a subscription business model for your company and give customers the products, services, and experiences they want, the way they want them.
Featured Voices
Marketing
What’s New in the January 2021 Marketing Cloud Release
These eight new features will help your team get more personal with customers and ignite more informed, actionable insights.
IT
4 Measures for Governments To Consider When Evaluating a Cloud Smart Service Provider
Choosing a cloud service provider can be more straightforward for your agency if you take the following into consideration.
Equality
Racism Against the Asian Community Has To Stop: Take Action Today
Our Asiapacforce president, our employee resource group for AAPI, reacts to recent reports of anti-Asian violence and offers solutions to support Asian colleagues and the wider community.
IT
Experts Call for Digital Safety Overhaul Before Things Go Wrong
Hear why a panel of experts thinks digital transformation safety is paramount for the future of work.
CEO
How 5G Will Impact Media, Utilities and Energy, Financial Services, and the Public Sector
Live-streamed holograms; safer, more sustainable energy; and more secure, real-time data-based security will transform how we live, work, and communicate.
Featured Series
Inspiring Customer Stories
These companies are radically transforming and innovating in real time.
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For Deloitte Digital, Trust Played a Central Role in 2020
For good reason, trust factors into everything a company does.
3 Ways To Become a Data Superhero
Hear from Zulily’s lead data analyst about how Tableau and Google BigQuery help to save the day.
