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	<title>CustomerThink</title>
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		<title>New study finds AI adoption surging across go-to-market teams, but revenue gains lag behind</title>
		<link>https://customerthink.com/new-study-finds-ai-adoption-surging-across-go-to-market-teams-but-revenue-gains-lag-behind/</link>
					<comments>https://customerthink.com/new-study-finds-ai-adoption-surging-across-go-to-market-teams-but-revenue-gains-lag-behind/#respond</comments>
		
		<dc:creator><![CDATA[News Editor]]></dc:creator>
		<pubDate>Mon, 09 Nov 2026 02:50:28 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085639</guid>

					<description><![CDATA[New Harvard Business Review Analytic Services research, sponsored by Seismic, reveals opportunities for significant AI upside in revenue enablement and real-time sales execution]]></description>
		
					<wfw:commentRss>https://customerthink.com/new-study-finds-ai-adoption-surging-across-go-to-market-teams-but-revenue-gains-lag-behind/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>The Hybrid Workforce Needs Management, Too</title>
		<link>https://customerthink.com/the-hybrid-workforce-needs-management-too/</link>
					<comments>https://customerthink.com/the-hybrid-workforce-needs-management-too/#respond</comments>
		
		<dc:creator><![CDATA[Doron Neumann]]></dc:creator>
		<pubDate>Sat, 07 Nov 2026 06:36:08 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Enterprise Technology]]></category>
		<category><![CDATA[Leadership]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085573</guid>

					<description><![CDATA[Source: Adobe Stock AI adoption is rapidly scaling, with 88% of organizations now using AI in at least one function, and the frontline workforce is no exception. For many leaders, the challenge is no longer deploying the technology itself but generating meaningful ROI from it. One reason is that organizations are overlooking a critical question: [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerthink.com/the-hybrid-workforce-needs-management-too/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>AI Service Demand is Easy to Underestimate. Here’s Why</title>
		<link>https://customerthink.com/ai-service-demand-is-easy-to-underestimate-heres-why/</link>
		
		<dc:creator><![CDATA[Michael Hutchison]]></dc:creator>
		<pubDate>Sat, 07 Nov 2026 05:28:25 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Customer Analytics]]></category>
		<category><![CDATA[Editor's Pick]]></category>
		<category><![CDATA[Enterprise Technology]]></category>
		<category><![CDATA[Service and Support]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085577</guid>

					<description><![CDATA[Most AI customer service business cases use today's contact volume as their benchmark,. But relying on that number can leave teams unprepared to handle previously blocked service demand once AI removes friction.]]></description>
		
		
		
			</item>
		<item>
		<title>When Your Sales Pipeline Looks Healthy But The Numbers Don’t</title>
		<link>https://customerthink.com/when-your-sales-pipeline-looks-healthy-but-the-numbers-dont/</link>
					<comments>https://customerthink.com/when-your-sales-pipeline-looks-healthy-but-the-numbers-dont/#respond</comments>
		
		<dc:creator><![CDATA[Dave Kurlan]]></dc:creator>
		<pubDate>Sat, 07 Nov 2026 05:15:39 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Performance Metrics]]></category>
		<category><![CDATA[Sales Performance]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085596</guid>

					<description><![CDATA[My latest blood work showed the numbers that every guy my age wants to see. ✅ The genetic risk factor for heart disease was low. ✅ Cholesterol and the other blood-fat numbers were all clean. ✅ The inflammation marker was low. ✅ Blood pressure was normal. ✅ The two-year predictive model for heart attack or [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerthink.com/when-your-sales-pipeline-looks-healthy-but-the-numbers-dont/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>Predictions 2027: Human Connection Will Be The Next Battleground For Customer Success And Service</title>
		<link>https://customerthink.com/predictions-2027-human-connection-will-be-the-next-battleground-for-customer-success-and-service/</link>
					<comments>https://customerthink.com/predictions-2027-human-connection-will-be-the-next-battleground-for-customer-success-and-service/#respond</comments>
		
		<dc:creator><![CDATA[Kate Leggett]]></dc:creator>
		<pubDate>Sat, 07 Nov 2026 04:48:26 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Editor's Pick]]></category>
		<category><![CDATA[Enterprise Technology]]></category>
		<category><![CDATA[Service and Support]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085594</guid>

					<description><![CDATA[As brands deploy similar AI capabilities, and customers increasingly interact through personal AI assistants, experiences will become harder to differentiate.]]></description>
		
					<wfw:commentRss>https://customerthink.com/predictions-2027-human-connection-will-be-the-next-battleground-for-customer-success-and-service/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>AI, architecture, and human judgment in CX – Interview with Anshuman Singh of HGS Europe</title>
		<link>https://customerthink.com/ai-architecture-and-human-judgment-in-cx-interview-with-anshuman-singh-of-hgs-europe/</link>
					<comments>https://customerthink.com/ai-architecture-and-human-judgment-in-cx-interview-with-anshuman-singh-of-hgs-europe/#respond</comments>
		
		<dc:creator><![CDATA[Adrian Swinscoe]]></dc:creator>
		<pubDate>Sat, 07 Nov 2026 04:44:55 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Enterprise Technology]]></category>
		<category><![CDATA[Interview]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085588</guid>

					<description><![CDATA[Today’s episode of the Punk CX podcast features a chat I had with Anshuman Singh, CEO of HGS Europe, a user-centric technology services partner delivering Intelligent Experiences with AI, automation, and human expertise across global enterprises. Anshuman joins me today to talk about how AI’s failure mode is architectural, not a technology gap; why the [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerthink.com/ai-architecture-and-human-judgment-in-cx-interview-with-anshuman-singh-of-hgs-europe/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>Who’s haunting your pipeline?</title>
		<link>https://customerthink.com/whos-haunting-your-pipeline/</link>
					<comments>https://customerthink.com/whos-haunting-your-pipeline/#respond</comments>
		
		<dc:creator><![CDATA[Bob Apollo]]></dc:creator>
		<pubDate>Sat, 07 Nov 2026 04:36:15 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Sales Performance]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085598</guid>

					<description><![CDATA[With Halloween coming up this weekend, it’s a good time to count the ghosts and zombies in your pipeline and (even worse) your forecast, and to ask how they got there. Every sales leader knows the feeling. A deal that looked promising a month ago has gone quiet. Emails go unanswered. The champion who was [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerthink.com/whos-haunting-your-pipeline/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>ClicData Launches MCP Server to Bring Trusted Business Data to AI Assistants for Midmarket Teams</title>
		<link>https://customerthink.com/clicdata-launches-mcp-server-to-bring-trusted-business-data-to-ai-assistants-for-midmarket-teams/</link>
					<comments>https://customerthink.com/clicdata-launches-mcp-server-to-bring-trusted-business-data-to-ai-assistants-for-midmarket-teams/#respond</comments>
		
		<dc:creator><![CDATA[News Editor]]></dc:creator>
		<pubDate>Fri, 06 Nov 2026 06:37:04 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085521</guid>

					<description><![CDATA[MCP connects Claude, ChatGPT, and other AI assistants directly to the governed data a company already manages in ClicData]]></description>
		
					<wfw:commentRss>https://customerthink.com/clicdata-launches-mcp-server-to-bring-trusted-business-data-to-ai-assistants-for-midmarket-teams/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Cordial Launches Headless CDP, Bringing Real-Time Customer Data to Where Marketers Work</title>
		<link>https://customerthink.com/cordial-launches-headless-cdp-bringing-real-time-customer-data-to-where-marketers-work/</link>
					<comments>https://customerthink.com/cordial-launches-headless-cdp-bringing-real-time-customer-data-to-where-marketers-work/#respond</comments>
		
		<dc:creator><![CDATA[News Editor]]></dc:creator>
		<pubDate>Fri, 06 Nov 2026 06:35:57 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085491</guid>

					<description><![CDATA[Cordial’s embedded CDP is now headless, giving marketers access to real-time customer data from the AI assistants they already use]]></description>
		
					<wfw:commentRss>https://customerthink.com/cordial-launches-headless-cdp-bringing-real-time-customer-data-to-where-marketers-work/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>Sales Training Reinforcement Starts 90 Days Before the Kickoff</title>
		<link>https://customerthink.com/sales-training-reinforcement-starts-90-days-before-the-kickoff/</link>
					<comments>https://customerthink.com/sales-training-reinforcement-starts-90-days-before-the-kickoff/#respond</comments>
		
		<dc:creator><![CDATA[Julie Thomas]]></dc:creator>
		<pubDate>Fri, 06 Nov 2026 06:34:12 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Sales Performance]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085469</guid>

					<description><![CDATA[Sales kickoffs cost money, lots of it—not to mention the fact that you’ll be putting your entire sales function out of action for the better part of a week. Still, there&#8217;s a certain magic that comes from hitting pause and gathering to align around shared goals. Plus, it’s the ideal time to provide sales training [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerthink.com/sales-training-reinforcement-starts-90-days-before-the-kickoff/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>The “You Can’t Train for Attitude” Myth</title>
		<link>https://customerthink.com/the-you-cant-train-for-attitude-myth/</link>
					<comments>https://customerthink.com/the-you-cant-train-for-attitude-myth/#respond</comments>
		
		<dc:creator><![CDATA[Shaun Belding]]></dc:creator>
		<pubDate>Fri, 06 Nov 2026 06:09:37 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Service and Support]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085589</guid>

					<description><![CDATA[When I first began training for customer service and leadership, I firmly believed the adage that training can develop skills, confidence, and positive habits, but someone’s attitude is something that they bring to the table. Training, I believed, would have little impact on it. Over the years, I began to realize how very wrong I [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerthink.com/the-you-cant-train-for-attitude-myth/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Invoca Launches Messaging Agents For Google Ads to Win the Moments That Shape High-Stakes Purchases</title>
		<link>https://customerthink.com/invoca-launches-messaging-agents-for-google-ads-to-win-the-moments-that-shape-high-stakes-purchases/</link>
					<comments>https://customerthink.com/invoca-launches-messaging-agents-for-google-ads-to-win-the-moments-that-shape-high-stakes-purchases/#respond</comments>
		
		<dc:creator><![CDATA[News Editor]]></dc:creator>
		<pubDate>Fri, 06 Nov 2026 06:07:42 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085466</guid>

					<description><![CDATA[Marketers can see which ads drive conversations and which conversations lead to sales]]></description>
		
					<wfw:commentRss>https://customerthink.com/invoca-launches-messaging-agents-for-google-ads-to-win-the-moments-that-shape-high-stakes-purchases/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<title>Zoho Analytics Bets on Context Before Agents</title>
		<link>https://customerthink.com/zoho-analytics-bets-on-context-before-agents/</link>
					<comments>https://customerthink.com/zoho-analytics-bets-on-context-before-agents/#respond</comments>
		
		<dc:creator><![CDATA[Thomas Wieberneit]]></dc:creator>
		<pubDate>Fri, 06 Nov 2026 06:04:26 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Customer Analytics]]></category>
		<category><![CDATA[Enterprise Technology]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085593</guid>

					<description><![CDATA[Zoho rebuilds Zoho Analytics around an ontology, a semantic layer and a multi-agent Ask Zia. The move lands in a market where everybody, from SAP to Microsoft, now fights over business context. AI agents without business context are confident guessers. They do not know what &#8220;revenue&#8221; means in your company, which customer record is the [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerthink.com/zoho-analytics-bets-on-context-before-agents/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<title>Effort Inflation Puts Brand Loyalty at Risk, Netcracker/CSG Research Finds</title>
		<link>https://customerthink.com/effort-inflation-puts-brand-loyalty-at-risk-netcracker-csg-research-finds/</link>
					<comments>https://customerthink.com/effort-inflation-puts-brand-loyalty-at-risk-netcracker-csg-research-finds/#respond</comments>
		
		<dc:creator><![CDATA[News Editor]]></dc:creator>
		<pubDate>Fri, 06 Nov 2026 06:03:07 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085446</guid>

					<description><![CDATA[2027 State of the Customer Experience Report shows customers turn to third-party AI for help, while effective automation and human support strengthen loyalty]]></description>
		
					<wfw:commentRss>https://customerthink.com/effort-inflation-puts-brand-loyalty-at-risk-netcracker-csg-research-finds/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<title>Predictions 2027: The Outcome Economy Hits Enterprise Software, And Reality Hits Back</title>
		<link>https://customerthink.com/predictions-2027-the-outcome-economy-hits-enterprise-software-and-reality-hits-back/</link>
					<comments>https://customerthink.com/predictions-2027-the-outcome-economy-hits-enterprise-software-and-reality-hits-back/#respond</comments>
		
		<dc:creator><![CDATA[Kate Leggett]]></dc:creator>
		<pubDate>Fri, 06 Nov 2026 05:59:50 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Enterprise Technology]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085595</guid>

					<description><![CDATA[Enterprise software no longer creates value on its own. Instead, the value comes from outcomes, and these outcomes are delivered via workflows that span business apps, data, people, and AI. In 2027, technology leaders will shift from governing applications to governing enterprise outcomes. They will do this by using cross-application workflows as the unit of [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerthink.com/predictions-2027-the-outcome-economy-hits-enterprise-software-and-reality-hits-back/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>Show Me the Incentive, and I’ll Show You the Culture</title>
		<link>https://customerthink.com/show-me-the-incentive-and-ill-show-you-the-culture/</link>
					<comments>https://customerthink.com/show-me-the-incentive-and-ill-show-you-the-culture/#respond</comments>
		
		<dc:creator><![CDATA[Annette Franz]]></dc:creator>
		<pubDate>Fri, 06 Nov 2026 05:54:00 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Editor's Pick]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Performance Metrics]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085591</guid>

					<description><![CDATA[Why what organizations reward determines the behaviors they get and the outcomes they achieve.]]></description>
		
					<wfw:commentRss>https://customerthink.com/show-me-the-incentive-and-ill-show-you-the-culture/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>Fibr AI Launches Agent Experience Optimization, Turning Brand Websites Into Engines for AI Visibility and Agent Action</title>
		<link>https://customerthink.com/fibr-ai-launches-agent-experience-optimization-turning-brand-websites-into-engines-for-ai-visibility-and-agent-action/</link>
					<comments>https://customerthink.com/fibr-ai-launches-agent-experience-optimization-turning-brand-websites-into-engines-for-ai-visibility-and-agent-action/#respond</comments>
		
		<dc:creator><![CDATA[News Editor]]></dc:creator>
		<pubDate>Sun, 01 Nov 2026 05:09:05 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085449</guid>

					<description><![CDATA[Optimizes how brand information is presented to AI to improve how the brand appears in AI-generated answers, recommendations, and product comparisons]]></description>
		
					<wfw:commentRss>https://customerthink.com/fibr-ai-launches-agent-experience-optimization-turning-brand-websites-into-engines-for-ai-visibility-and-agent-action/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<item>
		<title>Getting a Payoff from AI While Managing Costs: Inside Scoop with Thomas Wieberneit</title>
		<link>https://customerthink.com/getting-a-payoff-from-ai-while-managing-costs-inside-scoop-with-thomas-wieberneit/</link>
					<comments>https://customerthink.com/getting-a-payoff-from-ai-while-managing-costs-inside-scoop-with-thomas-wieberneit/#respond</comments>
		
		<dc:creator><![CDATA[Bob Thompson]]></dc:creator>
		<pubDate>Fri, 30 Oct 2026 20:17:28 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Digital Marketing]]></category>
		<category><![CDATA[Editor's Pick]]></category>
		<category><![CDATA[Enterprise Technology]]></category>
		<category><![CDATA[Interview]]></category>
		<category><![CDATA[Sales Performance]]></category>
		<category><![CDATA[Service and Support]]></category>
		<category><![CDATA[Inside Scoop Interview]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085479</guid>

					<description><![CDATA[Drawing on his work with vendors and buyers, independent analyst Thomas Wieberneit discusses promising AI applications, the case for outcome-based pricing, and safeguards to keep agents from putting the business at risk.]]></description>
		
					<wfw:commentRss>https://customerthink.com/getting-a-payoff-from-ai-while-managing-costs-inside-scoop-with-thomas-wieberneit/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<title>Insights Curry Launches AI Ecosystem to Turn Consumer Research Into Everyday Business Decisions</title>
		<link>https://customerthink.com/insights-curry-launches-ai-ecosystem-to-turn-consumer-research-into-everyday-business-decisions/</link>
					<comments>https://customerthink.com/insights-curry-launches-ai-ecosystem-to-turn-consumer-research-into-everyday-business-decisions/#respond</comments>
		
		<dc:creator><![CDATA[News Editor]]></dc:creator>
		<pubDate>Thu, 29 Oct 2026 17:01:13 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085408</guid>

					<description><![CDATA[New AI products help teams reuse past research, gather feedback through AI-led chats and turn business goals into automated workflows]]></description>
		
					<wfw:commentRss>https://customerthink.com/insights-curry-launches-ai-ecosystem-to-turn-consumer-research-into-everyday-business-decisions/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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		<title>Stellantis Selects Amperity to Power Trusted Customer Context and Personalized Experiences</title>
		<link>https://customerthink.com/stellantis-selects-amperity-to-power-trusted-customer-context-and-personalized-experiences/</link>
					<comments>https://customerthink.com/stellantis-selects-amperity-to-power-trusted-customer-context-and-personalized-experiences/#respond</comments>
		
		<dc:creator><![CDATA[News Editor]]></dc:creator>
		<pubDate>Thu, 29 Oct 2026 17:00:08 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://customerthink.com/?p=1085405</guid>

					<description><![CDATA[Amperity will enable Stellantis to recognize customers across brands, households and vehicles to deliver relevant experiences in the moments that matter]]></description>
		
					<wfw:commentRss>https://customerthink.com/stellantis-selects-amperity-to-power-trusted-customer-context-and-personalized-experiences/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
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