Comments for Lean Blog

Comment on “Help Me” Doesn’t Mean “Do It for Me” — What ChatGPT Gets Wrong About Coaching by Jack Benedict

Jack Benedict — Wed, 08 Apr 2026 18:38:45 +0000

This lean blog post shows the difference between doing the work versus developing real problem solving skills. This blog talks about how Chatgpt and the Lean Coach have differences in how they complete processes. Furthermore, Chatgpt completed an entire A3, but skipped crucial steps like questioning and collecting data. These steps are essential to complete root cause analysis. Then, the Lean Coach followed a more DMAIC approach by asking questions and gathering data which helped the thinking process. This implements tools like A3 and six sigma which produces a problem solving ability, rather than just answers. Something that I learned was that relying on AI too much can miss crucial parts and create false confidence which leads to inefficiencies.

Comment on Don’t Use AI to Automate a Bad Process — Including Performance Reviews by Ben Royal

Ben Royal — Wed, 08 Apr 2026 16:36:38 +0000

Brief recap of my performance review.
Year 1: You’re spending too much time teaching lean. Grade: 4 = you’re not fired but if there is a layoff, good-bye
Year 2: Nothing changed, I kept teaching. Grade: 1 = you walk on water because management loves what you’re doing.

Comment on Anthropic’s Claude Code Leak: Why the Instinct to Fire Someone Is the Lazy Response by Alex Chen

Alex Chen — Wed, 08 Apr 2026 01:21:51 +0000

I really appreciate the point about how firing someone can often be the lazy response. It’s so true that the instinct is to just punish instead of understanding what went wrong.

Comment on The Starbucks Mobile Order Timing Problem That Chick-fil-A Already Solved by Mark Graban

Mark Graban — Tue, 07 Apr 2026 20:03:04 +0000

In reply to Zachary Capen. That's a good question. Maybe Starbucks thinks its customers won't want their location data to be shared or used like that. But other companies do this, as I discussed. I'm sure customers would be able to opt out or not use these features if Starbucks offered them. But if Starbucks provided some benefits (such as shorter waiting time or bonus loyalty points), I bet many customers would choose this.

Comment on The Starbucks Mobile Order Timing Problem That Chick-fil-A Already Solved by Zachary Capen

Zachary Capen — Tue, 07 Apr 2026 14:30:55 +0000

I like how you explain that the real issue is not speed but rather the timing of the online system. Starbucks is creating, in a sense, finished goods inventory that the customer does not want yet, with their drinks sitting on the counter. This is inefficient, and with the fact that the drinks’ lifetime is so short, it can cause customer frustration. Connecting the mobile ordering to the actual arrival of people seems like an incredible solution that Starbucks should look at. Companies take a whole list of data from their customers, but this is an example of a company doing that, but not using that data to its full advantage. Do you think that the reason Starbucks isn’t implementing this is due to customer privacy issues, or do you think there is another reason?

Comment on Anthropic’s Claude Code Leak: Why the Instinct to Fire Someone Is the Lazy Response by Alex Chen

Alex Chen — Tue, 07 Apr 2026 02:31:03 +0000

It’s refreshing to see the perspective that firing someone after a code leak isn’t always the most effective solution. This idea challenges the common, often reflexive, punitive approach in such situations.

Comment on “Do What I Say” Is Not Good Leadership — Trump and the Failure of Command and Control by Mark Graban

Mark Graban — Mon, 06 Apr 2026 15:04:30 +0000

Trump doesn't like to be told he's wrong...

Former Japanese Prime Minister, Shigeru Ishiba: “I met with Trump three times. If you tell him, ‘You’re wrong,’ he gets angry. If you say, ‘You’re wrong, let me correct you,’ he immediately starts shouting. You simply can’t say things like that. You have to keep telling him, ‘Yes, you’re right.’ If he suddenly gets angry, you’re in trouble.”

Comment on Anthropic’s Claude Code Leak: Why the Instinct to Fire Someone Is the Lazy Response by Mark Graban

Mark Graban — Sun, 05 Apr 2026 17:36:48 +0000

In reply to Ben Royal. Yes, I like that framing a lot.