https://www.questionpro.com/blog Online Survey Software and Data Intelligence Tue, 17 Mar 2020 11:10:05 +0000 en hourly 1 https://wordpress.org/?v=5.3.2 https://www.questionpro.com/blog/americans-react-to-coronavirus/ Tue, 17 Mar 2020 04:30:24 +0000 https://secure.gravatar.com/avatar/7c0b7597fe59354eb716a30cbf2099d3 https://www.questionpro.com/blog/?p=94076 The coronavirus (COVID-19 virus) has taken the world by storm, originating in China and spreading rapidly across continents. China alerted the WHO on the 31st of December 2019 about an unknown virus causing unusual pneumonia among the residents of Wuhan, a port city in the central Hubei province.  Coronavirus in the USA The first case of coronavirus in the US was detected on February 21st, 2020, and within three weeks, that number crossed the 1300 mark....]]> https://www.questionpro.com/blog/covid-19-commitments/ Mon, 16 Mar 2020 21:25:31 +0000 https://secure.gravatar.com/avatar/23219280fa64b0041890f00956c49521 https://www.questionpro.com/blog/?p=94019 In the wake of the current global outbreak of COVID-19, we wanted to take this time to communicate with you our business continuity plans we have for not only you but our employees and infrastructure. QuestionPro is a global company with employees in remote locations – India, Dubai, Germany, Mexico, and the US. As such, we already had tools and systems in place for remote working and a completely digital presence....]]> https://www.questionpro.com/blog/the-root-cause-is-at-the-top/ Mon, 16 Mar 2020 20:22:22 +0000 https://secure.gravatar.com/avatar/96f26a8bffc4de7ab3c9ba2f238575ca https://www.questionpro.com/blog/?p=94009 On April 20, 2010, the Deepwater Horizon, an oil rig leased to BP Exploration & Production, suffered a series of explosions caused by the uncontrolled flow and ignition of oil from the well onto the rig platform. This happened 50 miles off the coast of Louisiana. With 5 million barrels of oil that spread into the fragile ecosystem of the Gulf of Mexico over 36 hours and the death of 11 workers, Deepwater Horizon became the largest marine oil spill in the history of the petroleum industry....]]> https://www.questionpro.com/blog/check-teams-health-with-free-survey-covid-19/ Mon, 16 Mar 2020 12:22:20 +0000 https://secure.gravatar.com/avatar/96f26a8bffc4de7ab3c9ba2f238575ca https://www.questionpro.com/blog/?p=93976 We, at QuestionPro, understand these are tough times for all of us. COVID-19 has affected all professionals and industries alike. With most of the workforce telecommuting, productivity, business continuity has become a major concern. We also need to remember something very important – employee health. We need to care for their well-being. QuestionPro, with one of its many platforms –...]]> https://www.questionpro.com/blog/how-to-implement-an-emergency-survey-action-plan/ Fri, 13 Mar 2020 14:59:16 +0000 https://secure.gravatar.com/avatar/0ad2379820a7342029395882101cc737 https://www.questionpro.com/blog/?p=93949 In times of uncertainty and potential economic downturn, it’s important to implement an emergency survey action plan. What exactly is an emergency survey action plan? An ESAP gets your organization ready to implement emergency surveys and action protocols to understand your respondents in times of crisis. Emergency survey action plans demonstrate the three pillars of HX (human experience): empathy, belonging, and authenticity....]]> https://www.questionpro.com/blog/livepolls-free-for-edu-and-digital-classrooms/ Wed, 11 Mar 2020 15:39:10 +0000 https://secure.gravatar.com/avatar/23219280fa64b0041890f00956c49521 https://www.questionpro.com/blog/?p=93705 With today’s dynamically changing landscape of the coronavirus, many educational institutions are planning for going full-tilt on an online solution – at least for the next 60 days. MIT, Stanford, and UC Berkeley have all announced that they will be shifting to “Online-Only” mode for the next couple of months.   We think that the LivePolls tool –...]]> https://www.questionpro.com/blog/enhanced-cx-closed-loop-system/ Mon, 09 Mar 2020 11:48:56 +0000 https://secure.gravatar.com/avatar/c1c71893240aaca8691086e8937ee027 https://www.questionpro.com/blog/?p=93395 How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience or not-so-satisfying product experience? It can cost your business very dear if not looked into on time. Of course, there are ways to control the damage, but by then it would have already ruined your online reputation. ...]]> https://www.questionpro.com/blog/auto-submit-survey-responses/ Mon, 09 Mar 2020 10:59:57 +0000 https://secure.gravatar.com/avatar/33be79da19de28bbea9b5a059532a027 https://www.questionpro.com/blog/?p=93370 With our world becoming more high-tech than ever, the emphasis is also on how to improve the user experience. The real benefit of technology is when it improves the daily lives of people and offers them a great experience. When it comes to surveys, some of the features of a good survey creator are intuitive design, fast loading, fluid experience, and minimum user intervention....]]> https://www.questionpro.com/blog/cx-trends-in-2020/ Mon, 24 Feb 2020 14:01:30 +0000 https://secure.gravatar.com/avatar/c1c71893240aaca8691086e8937ee027 https://www.questionpro.com/blog/?p=92061 It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to a presentation from Ian Golding, where he had two quotes that have stuck with me: “It’s our job as CX professionals to educate on the importance of embedding the science of customer experience to enable differentiation.” “Courage – to be a CX Professional, you need to have an exceptionally thick forehead for bashing against the wall....]]> https://www.questionpro.com/blog/cost-of-conducting-a-survey/ Mon, 24 Feb 2020 08:00:01 +0000 https://secure.gravatar.com/avatar/7c0b7597fe59354eb716a30cbf2099d3 https://www.questionpro.com/blog/?p=92071 A survey is defined as the approach taken by market researchers to analyze a particular product or service with the help of survey respondents. Organizations collect direct feedback to understand their requirements, expectations, and characteristics. They make enhancements and make well-informed business decisions based on the survey findings. What are the components of a survey? Let’s first understand the components of a survey before jumping into the cost of conducting a survey....]]>