Postmark Status

[DEGRADED] - Service Issue: Outbound sending is delayed

Fri, 16 Dec 2022 17:30:46 GMT

Investigating on 2022-12-16T12:30:46-05:00 - Outbound sending is currently delayed. The team is looking into it and we'll update as soon as we have more information.

Investigating on 2022-12-16T13:02:49-05:00 - The team is still investigating the cause of the sending delays. We will continue to update the status here as we have additional information.

[DEGRADED] - Service issue: Customers may be experiencing timeouts when trying to send via API due to an outage with AWS

Mon, 05 Dec 2022 20:41:01 GMT

Pending on 2022-12-05T15:41:01-05:00 - We are aware that AWS is having an outage that is affecting a large portion of internet traffic on a global level which is in turn having an effect on some Postmark customers trying to send. We're continuing to monitor until this is fixed on their end. https://health.aws.amazon.com/health/status. Sending via SMTP is not affected.

Pending on 2022-12-05T16:07:14-05:00 - AWS is now reporting that they are in recovery and continuing to work towards a full resolution.

Resolved on 2022-12-05T16:10:13-05:00 - AWS has confirmed the issue has been resolved and connectivity has been fully restored. As always we will continue to monitor!

[DEGRADED] - Service issue: Link tracking activity events and Click tracking Webhooks are unavailable. Sending and delivery are not affected.

Fri, 02 Dec 2022 21:00:00 GMT

Investigating on 2022-12-02T16:00:00-05:00 - We were alerted to an issue with Link Tracking events not being saved in message events and as a result, Click Tracking webhooks are not firing.

Resolved on 2022-12-05T07:00:00-05:00 - The issue with Link Tracking events not being saved in the message events and Click Tracking webhooks not firing has been resolved. Link tracking data during this time will not show in the UI and will not be available. We have deployed a permanent fix and improved internal alerting so that this does not happen again in the future.

[DEGRADED] - Service Issue: Delay with webhooks.

Thu, 01 Dec 2022 21:35:00 GMT

Investigating on 2022-12-01T16:35:00-05:00 - We're currently investigating delays with webhooks. Outbound delivery and inbound processing are not impacted.

Pending on 2022-12-01T17:50:00-05:00 - We have identified a root cause with webhook delays. We are working through a backlog of queued message but getting them processed as quickly as possible.

Resolved on 2022-12-01T18:25:00-05:00 - The delays with webhooks are now resolved and all webhooks are completely caught up. We appreciate your patience!

[DEGRADED] - Service Issue: Outbound sending via SMTP. Messages are being accepted, with a delay in sending.

Thu, 17 Nov 2022 05:50:00 GMT

Investigating on 2022-11-17T00:50:00-05:00 - Some outbound SMTP messages are delayed, we are still accepting and processing messages

Resolved on 2022-11-17T01:20:00-05:00 - Outbound SMTP sending delays are now resolved. We'll continue to monitor.

[DEGRADED] - Service Issue: Delivery events are delayed. Outbound messages are being sent.

Mon, 14 Nov 2022 18:17:51 GMT

Investigating on 2022-11-14T13:17:51-05:00 - Delivery events are currently delayed in showing up in the web app. Sending is not affected—messages are being sent normally.

Resolved on 2022-11-14T13:25:28-05:00 - Delivery events are all caught up now.

[DEGRADED] - Service Issue: Web app / Front end only. Sending and receiving is Not affected.

Mon, 17 Oct 2022 15:04:00 GMT

Investigating on 2022-10-17T11:04:00-04:00 - Service Issue: Access to postmarkapp.com is currently unavailable but sending and receiving is Not affected. We are investigating now.

Investigating on 2022-10-17T11:24:16-04:00 - We are still working on a fix for the Web App. Message sending and receiving is Not affected by this issue.

Investigating on 2022-10-17T11:54:20-04:00 - The team is continuing to work on a fix to bring the Web App back up. Sending and receiving is Not affected by this issue. Thank you for your patience.

Resolved on 2022-10-17T12:16:56-04:00 - The Web App / UI is now back up and accessible. Thank you for your patience today.

[DEGRADED] - Service Issue: Inbound processing is delayed

Fri, 14 Oct 2022 19:34:20 GMT

Investigating on 2022-10-14T15:34:20-04:00 - Inbound processing is currently delayed. We are looking into the issue.

Investigating on 2022-10-14T16:04:05-04:00 - We have identified the issue with inbound processing delays, and things are improving. We'll update the status again as we have more updates.

Investigating on 2022-10-14T16:30:20-04:00 - We are making progress and the queue continues to improve. We'll keep updating the status as we get closer to everything being back to normal.

Investigating on 2022-10-14T17:06:49-04:00 - Inbound queues are improving rapidly now, and we will update again once everything is back to normal.

Investigating on 2022-10-14T18:05:53-04:00 - Queues are still coming down but not completely back to normal yet. We'll update again when everything is clear.

Resolved on 2022-10-14T18:25:00-04:00 - All queues have now caught up and inbound processing is back to normal. Thank you for your patience as we worked through this, everyone!

[DEGRADED] - Service Issue: Outbound sending via SMTP. Messages are being accepted, with a delay in sending.

Thu, 29 Sep 2022 14:27:59 GMT

Investigating on 2022-09-29T10:27:59-04:00 - We're investigating delays in outbound sending via SMTP in the Americas region. Messages are being accepted, though sending is delayed. EMEA and APAC are not impacted.

Resolved on 2022-09-29T10:45:25-04:00 - The SMTP delays have cleared, and sending is back to normal. We will continue to monitor.

[DEGRADED] - Service Issue: Outbound sending via SMTP. Messages are being accepted, with a delay in sending.

Sat, 24 Sep 2022 11:16:00 GMT

Investigating on 2022-09-24T07:16:00-04:00 - We're investigating delays in outbound sending via SMTP in the Americas region. Messages are being accepted, though sending is delayed. EMEA and APAC are not impacted.

Resolved on 2022-09-24T14:38:31-04:00 - All SMTP delays have cleared, and sending is back to normal.

[DEGRADED] - Service Issue: Creating a new server is showing errors for some accounts

Tue, 13 Sep 2022 08:30:00 GMT

Investigating on 2022-09-13T04:30:00-04:00 - Some accounts might see an Error when creating a new Server or Server Token, both via the Postmark UI and API. Sending and events are not impacted.

Investigating on 2022-09-13T05:00:00-04:00 - We're still investigating this Error, and will update shortly with more information. Thanks for your patience.

Pending on 2022-09-13T05:42:36-04:00 - We are working on implementing a fix and will continue to update here until it's fully resolved.

Resolved on 2022-09-13T06:23:01-04:00 - This issue has been resolved. You should no longer run into any errors when creating Servers or Server tokens. Thanks again for your patience!

[DEGRADED] - Service Issue: Activity page in the UI showing errors for some accounts

Thu, 04 Aug 2022 15:30:00 GMT

Pending on 2022-08-04T11:30:00-04:00 - Some accounts might see an Error when accessing the Activity page in Postmark UI. Sending and events are not impacted.

Resolved on 2022-08-04T11:45:00-04:00 - This has been resolved. Sending and Activity events were not impacted in any way. Thank you for your patience!

[DEGRADED] - Service Issue: Outbound Sending. Issue with ISP blocks causing elevated bounces for some customers.

Sun, 31 Jul 2022 11:34:21 GMT

Investigating on 2022-07-31T07:34:21-04:00 - We are investigating an issue causing some ISP blocks and elevated bounces for some customers. We will continue to update here until this is resolved.

Pending on 2022-07-31T09:18:27-04:00 - We are working on removing the block causing these bounces and also moving traffic off the affected IPs until this is resolved.

Pending on 2022-07-31T10:18:50-04:00 - The block has been removed and resolved and our IPs are no longer affected. We are continuing to monitor and work through this.

Resolved on 2022-07-31T11:36:42-04:00 - All traffic is running smoothly again and we have seen no futher issues as a result of the earlier blocks.

[DEGRADED] - Service Issue: Outbound sending. Outbound messages sent via SMTP on newly created Servers are being rejected.

Fri, 29 Jul 2022 08:07:42 GMT

Investigating on 2022-07-29T04:07:42-04:00 - We're currently investigating an issue where outbound messages sent via SMTP on newly created Servers are being rejected. We're also investigating issues with creating and deleting Servers.

Resolved on 2022-07-29T05:07:29-04:00 - This issue has been resolved. You should no longer run into any issues when creating or deleting Servers, and emails sent via SMTP on newly created Servers are being accepted and sent as well.

[DEGRADED] - Service Issue: Web app is down and outbound messages are delayed -- related to AWS issues

Thu, 28 Jul 2022 17:00:00 GMT

Investigating on 2022-07-28T13:00:00-04:00 - Our team is investigating issues with the Postmark web app and sending. Messages are not currently being sent, but they are being received and are being queued for sending.

Investigating on 2022-07-28T13:30:00-04:00 - This service issue is related to some current AWS issues. We'll continue to monitor and update here with more details. Messages are still being accepted and queued for sending.

Pending on 2022-07-28T15:00:00-04:00 - AWS is in the process of resolving the issues on their end. New messages sent through Postmark from this point forward are being sent out immediately. We're currently working on sending the messages queued during the incident. We'll update here once all queued messages have been sent.

Pending on 2022-07-28T16:21:03-04:00 - The web app is back up and running smoothly again. We are continuing to push out queued messages as quickly as we can and new messages are being sent immediately. Thanks for your patience today!

Resolved on 2022-07-28T20:00:00-04:00 - AWS's issues have resolved, and we've successfully processed and sent all messages that were automatically queued during the incident. Thank you for your patience.

[DEGRADED] - Service Issue: Activity events are delayed in showing up. Sending is not affected.

Tue, 10 May 2022 15:19:33 GMT

Investigating on 2022-05-10T11:19:33-04:00 - All messages are being sent and received normally but there is currently a delay in updating Message Events in Activity.

Pending on 2022-05-10T11:43:01-04:00 - We are continuing to work on the issue causing Message Activity Events to be delayed. Sending and receiving is not affected.

Pending on 2022-05-10T12:56:27-04:00 - Message Activity Events are starting to catch up and trending in the right direction. We're continuing to work on this as a priority.

Resolved on 2022-05-10T13:53:06-04:00 - All Events in Activity are now updating normally again. Thank you for your patience!

[DEGRADED] - Service Issue: Inbound processing delays

Thu, 05 May 2022 21:15:00 GMT

Investigating on 2022-05-05T17:15:00-04:00 - We are currently investigating an issue causing delays in inbound processing. Inbound messages are being processed, but at a delay. We'll update shortly with more information. Outbound sending is not impacted.

Resolved on 2022-05-05T17:45:00-04:00 - The incident is now resolved. The inbound processing delays are completely caught up. We appreciate your patience!

[DEGRADED] - Service Issue: Inbound processing delays

Thu, 05 May 2022 14:30:00 GMT

Investigating on 2022-05-05T10:30:00-04:00 - We are currently investigating an issue causing delays in inbound processing. Inbound messages are being processed, but at a delay. We'll update shortly with more information.

Investigating on 2022-05-05T11:15:00-04:00 - We are still investigating delays with inbound processing and will continue to update here with more details. Thank you for your patience!

Pending on 2022-05-05T11:30:00-04:00 - We've identified the issue causing delays with inbound processing and are in the process of a fix. We will update shortly when resolved.

Resolved on 2022-05-05T11:45:00-04:00 - The incident is now resolved. The inbound processing delays are completely caught up. We appreciate your patience!

[DEGRADED] - Service Issue: Activity events are delayed in showing up. Sending is not affected.

Wed, 04 May 2022 15:34:31 GMT

Investigating on 2022-05-04T11:34:31-04:00 - All messages are being sent and received normally but there is currently a delay in updating Message Events in Activity.

Pending on 2022-05-04T11:41:17-04:00 - The delays are normalizing and Activity Events are getting caught up now.

Resolved on 2022-05-04T11:49:15-04:00 - All Activity Events are now up to date. We will continue to monitor.

[DEGRADED] - Service Issue: Outbound sending. Outbound messages are delayed.

Tue, 12 Apr 2022 23:10:10 GMT

Resolved on 2022-04-12T19:10:10-04:00 - We had an issue that caused messages to be delayed between 6:41pm EST and 6:49pm EST. The issue was identified and a fix was deployed immediately.

[DEGRADED] - Service Issue: Outbound sending. Outbound messages are delayed.

Tue, 01 Mar 2022 16:42:00 GMT

Investigating on 2022-03-01T11:42:00-05:00 - We are currently seeing some delays in outbound message delivery. The team is investigating.

Pending on 2022-03-01T12:07:00-05:00 - We are still working on this, and starting to see delivery times improve.

Resolved on 2022-03-01T12:29:00-05:00 - Delivery times are back to normal, and this is resolved. Thanks for your patience.

[DEGRADED] - Service Issue: Outbound sending. Outbound messages to certain providers are delayed.

Mon, 21 Feb 2022 22:33:28 GMT

Investigating on 2022-02-21T17:33:28-05:00 - Mail delivery to Gmail, Hotmail, Yahoo, and AOL is currently delayed by a few minutes. The team is investigating.

Investigating on 2022-02-21T18:27:02-05:00 - We are still investigating the cause of the current email delays. Thanks for your patience!

Pending on 2022-02-21T21:22:12-05:00 - We have identified the issue with delayed emails, and delivery times are starting to come down.

Resolved on 2022-02-21T21:32:07-05:00 - Sending times are back to normal. Thanks for your patience, everyone!

[DEGRADED] - Service Issue: Activity events delayed. Messages are being sent and received normally

Mon, 07 Feb 2022 18:54:56 GMT

Investigating on 2022-02-07T13:54:56-05:00 - Activity events are delayed in getting updated but sending is not affected. We are investigating and working on a resolution now.

Investigating on 2022-02-07T14:20:11-05:00 - We are still investigating a problem with activity events being slow to update. Sending speeds are not affected.

Pending on 2022-02-07T14:53:25-05:00 - Activity events are starting to update but still delayed. We are continuing to work on a fix.

Resolved on 2022-02-07T15:59:34-05:00 - All events have been processed and everything is up to date again.

[DEGRADED] - Service Issue: Web app intermittently unavailable. Outbound messages are being sent.

Mon, 20 Dec 2021 00:30:31 GMT

Investigating on 2021-12-19T19:30:31-05:00 - We are investigating reports of the web app intermittently throwing 500 errors. Messages are being sent/received as normal.

Resolved on 2021-12-19T21:30:37-05:00 - The web app is back up and functioning. Thanks for your patience.

[DEGRADED] - Service issue: Outbound sending. Outbound messages are being accepted slightly delayed

Wed, 15 Dec 2021 11:28:54 GMT

Investigating on 2021-12-15T06:28:54-05:00 - Messages sent via SMTP are delayed. This is not affecting messages sent using the API. We are investigating now.

Pending on 2021-12-15T06:52:22-05:00 - Email queues are going down and delays are minimal. We are continuing to monitor.

Resolved on 2021-12-15T07:04:41-05:00 - Sending via SMTP is back to normal.

[DEGRADED] - Service issue: Outbound sending. Outbound messages are being accepted slightly delayed

Tue, 14 Dec 2021 13:44:38 GMT

Investigating on 2021-12-14T08:44:38-05:00 - Messages sent via SMTP are delayed. This is not affecting messages sent using the API. We are investigating now.

Pending on 2021-12-14T09:13:49-05:00 - Email queues are coming down and delays are minimal. We are continuing to monitor.

Resolved on 2021-12-14T09:25:32-05:00 - All delays have cleared, and sending is back to normal.

[DEGRADED] - Service Issue: Delays with webhooks, delivery events, bounce processing, and statistics

Wed, 24 Nov 2021 18:45:00 GMT

Investigating on 2021-11-24T13:45:00-05:00 - We're currently investigating delays with webhooks, delivery events, bounce processing, and statistics. Outbound delivery and inbound processing are not impacted.

Pending on 2021-11-24T14:45:00-05:00 - Webhooks, delivery events, bounce processing, and statistics are starting to be processed more quickly. We'll update shortly when everything is caught up.

Resolved on 2021-11-24T15:30:00-05:00 - Delays due to an AWS incident (https://status.aws.amazon.com/) are now completely caught up. All webhooks, bounce processing, and Activity events have been processed. Outbound sending and inbound processing were not impacted. Thank you for your patience!

[DEGRADED] - Service Issue: Outbound sending. Outbound messages are delayed.

Tue, 16 Nov 2021 16:24:30 GMT

Investigating on 2021-11-16T11:24:30-05:00 - We are currently seeing some delays in outbound message delivery. The team is investigating.

Investigating on 2021-11-16T11:52:43-05:00 - We are narrowing in on the cause of the delays, and the team is working on it. Delays should be minimal at the moment.

Resolved on 2021-11-16T12:04:26-05:00 - The issue has been resolved and there are no more delays in sending. Thanks for your patience!

[DEGRADED] - Service Issue: Inbound processing. Inbound messages are currently not being processed.

Sat, 06 Nov 2021 18:46:09 GMT

Investigating on 2021-11-06T14:46:09-04:00 - We are currently not processing any inbound messages. Messages are being queued for processing, and the team is investigating.

Pending on 2021-11-06T15:11:41-04:00 - We have identified the source of the Inbound processing issue and we are working on a fix now.

Pending on 2021-11-06T15:57:30-04:00 - We are still working on implementing a fix and will continue to update here until it's fully resolved.

Pending on 2021-11-06T17:11:34-04:00 - Patches have been deployed and Inbound messages are now processing again. We are working through the backlog now as quickly as possible. Thank you for your patience.

Resolved on 2021-11-06T17:41:35-04:00 - The Inbound queues are all clear and we are back to processing Inbound messages at normal speeds. Again thank you for hanging in there with us today.

[DEGRADED] - Service Issue: Inbound processing delays

Fri, 29 Oct 2021 19:30:00 GMT

Investigating on 2021-10-29T15:30:00-04:00 - We are currently investigating an issue causing delays in inbound processing. Inbound messages are being processed, but at a delay. We'll update shortly with more information.

Pending on 2021-10-29T16:00:00-04:00 - We've located the issue and are implementing a fix. The inbound processing delay is improving and we'll update here once resolved. Thank you for your patience.

Resolved on 2021-10-29T16:30:00-04:00 - The inbound processing delays are completely caught up and the incident is now resolved. Thank you for your patience, we really appreciate it!

[DEGRADED] - Service Issue: Outbound sending delays

Thu, 28 Oct 2021 12:11:08 GMT

Investigating on 2021-10-28T08:11:08-04:00 - We are currently investigating an issue causing messages to be processed slower than expected resulting in delivery delays.

Pending on 2021-10-28T08:34:20-04:00 - We have identified an issue causing sending delays and are working on a fix now. The queues will be clearing out shortly.

Pending on 2021-10-28T09:01:28-04:00 - The queues are continuing to clear and message delays are just around 1 minute now.

Resolved on 2021-10-28T10:27:06-04:00 - The queues are clear and sending is back to normal speeds. Thanks for your patience today.

[DEGRADED] - Service Issue: Outbound sending seeing high bounce rates from Spamhaus

Mon, 07 Jun 2021 14:02:42 GMT

Pending on 2021-06-07T10:02:42-04:00 - We are looking into an increase in bounces from Spamhaus. Our IPs are Not listed on this blacklist provider so we are continuing to investigate a root cause.

Pending on 2021-06-07T10:12:09-04:00 - We have learned that this is a global issue with Spamhaus and not specific to Postmark. We are still not seeing any on our IP's blacklisted will continue to update here as bounces subside.

Pending on 2021-06-07T10:36:32-04:00 - We are seeing bounce rates return to normal levels and the effect of this Spamhaus issue decreasing quickly.

Resolved on 2021-06-07T10:54:06-04:00 - Bounces rates have normalized and we are not seeing any lingering Spamhaus issues. We will continue to monitor.

[DEGRADED] - Sending delays to Yahoo hosted email addresses.

Thu, 27 May 2021 19:45:00 GMT

Investigating on 2021-05-27T15:45:00-04:00 - We're investigating reports of delayed delivery to Yahoo hosted email addresses (Yahoo, AOL, Verizon) and will provide an update as we know more. Messages are being accepted, and we are attempting delivery to these addresses.

Pending on 2021-05-27T17:50:00-04:00 - We've worked with the postmasters at Yahoo/Verizon, and have identified the cause of delays. A configuration change at Yahoo hosted domains is being made to resolve this shortly.

Resolved on 2021-05-27T21:00:00-04:00 - We can confirm the cause of the delays was not caused by Postmark's infrastructure.

Pending on 2021-05-28T09:00:00-04:00 - You may still be experiencing delays to Yahoo/Verizon addresses as Verizon continues to roll back the changes on their end of things.

Pending on 2021-05-28T17:00:00-04:00 - We are continuing to work with Verizon as they fix the issues causing delays to Yahoo / AOL / Verizon hosted email addresses, and will continue to do so until it's fully resolved.

Pending on 2021-05-31T12:12:35-04:00 - We are continuing to work directly with Yahoo/Verizon on this ongoing issue. They are responsive to our requests for updates and working to fully resolve the issue causing the delays and deferrals to Yahoo / AOL domains

Pending on 2021-05-31T16:48:02-04:00 - Over the past hour we have stopped seeing a high volume of deferrals and delays to Verizon domains. The queues are starting to normalize and delivery rates are improving greatly. We are continuing to monitor the situation very closely.

Resolved on 2021-06-01T09:53:29-04:00 - We have been seeing consistent delivery rates for Verizon domain for the last 18 hours and are confident that the previous issue causing bounces and delays for some customers is now fully resolved.

[MAINTENANCE] - Scheduled maintenance at 10pm ET

Thu, 22 Apr 2021 01:53:14 GMT

Pending on 2021-04-21T21:53:14-04:00 - Starting at 10pm ET some non-sending API endpoints, as well as the Web UI, will be unavailable intermittently for up to 30 minutes.

Pending on 2021-04-21T22:00:38-04:00 - Our scheduled maintenance is starting now.

Pending on 2021-04-21T22:21:39-04:00 - We are completing our maintenance and we are starting to process all queued mail now.

Resolved on 2021-04-21T22:36:43-04:00 - Our maintenance is completely and all mail is being sent normally. Thanks for your patience!

[MAINTENANCE] - Scheduled maintenance: TLSv1.0 Blackout Testing

Tue, 30 Mar 2021 15:09:30 GMT

Pending on 2021-03-30T11:09:30-04:00 - We are currently performing our scheduled blackout testing for TLSv1.0 deprecation.

Resolved on 2021-03-30T23:07:07-04:00 - Our scheduled blackout testing for TLSv1.0 deprecation is now complete. Thanks for working through this change with us!

[DEGRADED] - Service Issue: Inbound Processing delays

Tue, 23 Mar 2021 16:15:06 GMT

Investigating on 2021-03-23T12:15:06-04:00 - We are currently investigating an issue with Inbound processing and some Inbound messages are delayed.

Investigating on 2021-03-23T12:41:48-04:00 - We are continuing to work on an issue causing Inbound delays and will post another update shortly.

Pending on 2021-03-23T13:05:48-04:00 - Delays are starting to clear up. We are working through a backlog of queued message but getting them processed as quickly as possible.

Pending on 2021-03-23T14:21:30-04:00 - Sorry for the extended delays. The volume in queue spiked up again but we have deployed a patch to help get things cleared up. We will continue to update here until the queues are at zero.

Pending on 2021-03-23T15:15:56-04:00 - Remainder of queue is clearing out now and then we will be all up to date.

Resolved on 2021-03-23T15:40:21-04:00 - The queue is cleared and messages are processing normally again. Thank you for your patience. We will continue to work on this internally to ensure it doesn't happen again.

[DEGRADED] - Service Issue: Outbound sending. Outbound messages are being accepted and queued

Wed, 24 Feb 2021 20:34:36 GMT

Investigating on 2021-02-24T15:34:36-05:00 - We are aware of an issue with mail not being sent. We are investigating, and all mail is currently being accepted and queued.

Investigating on 2021-02-24T15:41:04-05:00 - Mail is being processed and sent again, but we are still investigating the current backlog in mail.

Resolved on 2021-02-24T15:48:44-05:00 - The queue is all caught up, and mail is flowing normally again. Thanks for your patience!

[DEGRADED] - Service Issue: Outbound sending. Messages are being accepted and sending is delayed.

Mon, 22 Feb 2021 17:45:52 GMT

Investigating on 2021-02-22T12:45:52-05:00 - We are working on an issue causing Transactional streams to be delayed. Broadcast and Inbound streams are not affected.

Pending on 2021-02-22T13:11:06-05:00 - Transactional sending delays are subsiding but we are continuing to work on a full resolution.

Resolved on 2021-02-22T13:36:35-05:00 - All delays have been resolved and services are running smoothly again. We will continue to monitor.

[DEGRADED] - Service Issue: Outbound sending. API Timeouts

Mon, 21 Dec 2020 15:43:38 GMT

Investigating on 2020-12-21T10:43:38-05:00 - We are investigating reports of sporadic API timeouts and will provide an update as soon as we know more.

Resolved on 2020-12-21T11:53:12-05:00 - We can confirm API timeouts being reported are due to network related issues in Sweden and the Netherlands and not from Postmark specific problem.

[DEGRADED] - Service Issue: Activity events are delayed

Mon, 30 Nov 2020 20:17:24 GMT

Investigating on 2020-11-30T15:17:24-05:00 - All messages are being sent and received normally but there is currently a delay in updating Delivery Events in Activity.

Pending on 2020-11-30T15:26:08-05:00 - We have identified the issue causing a problem for Delivery Events and are actively working on a fix.

Resolved on 2020-11-30T16:01:43-05:00 - All Delivery Events in Activity are now updating normally again.

[DEGRADED] - Service Issue: Outbound sending. Messages are being accepted and sending is slightly delayed.

Thu, 29 Oct 2020 15:30:26 GMT

Investigating on 2020-10-29T11:30:26-04:00 - We are working on an issue causing outbound sending to be delayed.

Pending on 2020-10-29T11:48:34-04:00 - We are still working on resolving the sending delays. Also, an issue causing 500 errors in the web app has now been fixed.

Pending on 2020-10-29T12:27:10-04:00 - The delays have improved but we're still working on a full resolution here. Also, some accounts may still be seeing some sporadic 500 errors at this time.

Pending on 2020-10-29T12:54:16-04:00 - Things have stabilized. New messages are being sent right away, while we continue to work through the accumulated queue.

Pending on 2020-10-29T13:10:39-04:00 - All messages are now sending normally again and all queues are clear. We are continuing to monitor the issue causing errors in the app. Thanks so much for your patience today.

Resolved on 2020-10-29T13:34:29-04:00 - All systems are running smoothly again and all issues from today's incident are now resolved.

[DEGRADED] - Service Issue: Outbound sending. Messages are being accepted and sending is delayed.

Thu, 20 Aug 2020 18:21:17 GMT

Investigating on 2020-08-20T14:21:17-04:00 - We are seeing a delay in sending right now. Messages are being accepted and Inbound processing is not affected.

Pending on 2020-08-20T14:59:06-04:00 - Outbound mail is processing and we're continuing to work through the issue causing a delay.

Pending on 2020-08-20T15:16:44-04:00 - Newer messages are sending normally again and we're working through the backlog of older messages now. Thanks for your patience while we work through this delay.

Resolved on 2020-08-20T15:55:49-04:00 - The backlog is now clear and all messages are sending regularly again. We will continue to monitor.

[DEGRADED] - Service Issue: Activity events are delayed

Thu, 13 Aug 2020 19:34:57 GMT

Investigating on 2020-08-13T15:34:57-04:00 - Activity events are currently delayed, and you might experience some API errors to those endpoints as well. We are investigating. Outbound/Inbound messages are being sent/received as normal.

Pending on 2020-08-13T16:03:36-04:00 - Activity events are catching up now. Sent statuses are just slightly behind and all opens and clicks are fully caught up.

Resolved on 2020-08-13T16:10:34-04:00 - All activity events are now up to date. We will continue to monitor.

[DEGRADED] - Service Issue: Outbound sending. Outbound messages are delayed

Fri, 07 Aug 2020 21:26:36 GMT

Investigating on 2020-08-07T17:26:36-04:00 - We are currently seeing some delays in outbound sending. Our team is looking into it.

Investigating on 2020-08-07T17:52:56-04:00 - We are still investigating the cause of sending delays. We will update the status as we make progress.

Pending on 2020-08-07T18:31:13-04:00 - We have identified the issue with sending delays, and we are catching up on all queues now. We'll update the status again once everything is back to normal.

Resolved on 2020-08-07T18:42:34-04:00 - The queues are clear and sending is back to normal. Thanks for your patience!

[DEGRADED] - Service Issue: Activity is delayed in showing in the UI/API. Messages are being sent and receiving normally.

Tue, 28 Jul 2020 20:45:00 GMT

Investigating on 2020-07-28T16:45:00-04:00 - We're currently investigating a delay with message Activity events being shown in Postmark's UI/API. Messages are being sent and being received normally.

Pending on 2020-07-28T17:13:00-04:00 - We've mitigated the issue causing message events to be delayed. We're working to process the backlog of Activity events. Messages continue to be sent and being received normally.

Pending on 2020-07-28T17:50:00-04:00 - We're continuing to process the backlog of Activity events. Messages continue to be sent and being received normally.

Pending on 2020-07-28T18:23:13-04:00 - We're continuing to work through the backlog of Activity events. Messages continue to be sent and being received normally.

Pending on 2020-07-28T18:56:31-04:00 - It's taking a little longer than expected for the backlog of Activity events to clear. Messages continue to be sent and received normally. We'll provide an update when the backlog is clear or if we have additional information to share. Thanks for your patience!

Resolved on 2020-07-28T22:52:00-04:00 - We're resolving this status, the backlog of Activity events from earlier are all nearly caught up, and new events are not delayed.

[DEGRADED] - Service Issue: Outbound sending delayed. Messages are being accepted.

Tue, 21 Jul 2020 13:21:28 GMT

Investigating on 2020-07-21T09:21:28-04:00 - We are investigating a network issue that is causing messages to be delayed.

Pending on 2020-07-21T09:36:06-04:00 - The issue is related to upstream networking provider, we are working with our hosting provider to resolve the connectivity issue.

Resolved on 2020-07-21T09:56:48-04:00 - All sending delays are clearing up now and delivery is back to normal. We will continue to monitor all services.

[MAINTENANCE] - Scheduled 2-hour maintenance: All services. Web app unavailable, Outbound/Inbound messages accepted and queued for 30-40 minutes.

Sat, 11 Jul 2020 14:41:23 GMT

Pending on 2020-07-11T10:41:23-04:00 - We have started our scheduled database maintenance. We expect the maintenance to last about 2 hours. The affected services will be: - All outbound and inbound messages will be queued for approximately 30-40 minutes during the maintenance. During this time no mail will be processed, but we will accept and queue all messages. - The web app will be unavailable during the maintenance. Throughout the maintenance window, we will post updates on our Status page here to keep you updated on the progress, including when exactly messages will be queued.

Pending on 2020-07-11T11:03:57-04:00 - All outbound and inbound mail will be queued for approximately 30-40 minutes, starting now. We will post another update once messages are being sent and processed again.

Pending on 2020-07-11T11:31:18-04:00 - Messages are now being sent and processed again. New messages are sent and processed immediately, and we expect all queues to be clear shortly.

Pending on 2020-07-11T11:42:41-04:00 - All messages previously queued have now been sent and processed, and new messages are being sent/processed immediately. Our scheduled maintenance is ongoing, and the web app is still unavailable.

Pending on 2020-07-11T11:57:39-04:00 - The web app is now back online and accessible and we are entering the final phase of the Maintenance.

Resolved on 2020-07-11T12:09:11-04:00 - Our scheduled maintenance is now complete, and everything is back to normal. Thank you for your patience, and please let us know if you have any questions!

[DEGRADED] - Service issue: Web app only. Outbound sending / Inbound processing is not affected

Mon, 06 Jul 2020 16:06:21 GMT

Investigating on 2020-07-06T12:06:21-04:00 - We're investigating an issue with the web app that's causing some error pages.

Resolved on 2020-07-06T12:18:51-04:00 - The issue causing error pages in the web app has been resolved.

[DEGRADED] - Service Issue: Activity is delayed within UI / API and Webhooks are delayed in firing. Messages are being sent and received.

Fri, 19 Jun 2020 11:45:00 GMT

Pending on 2020-06-19T07:45:00-04:00 - We're currently investigating a delay with message Activity events, as well as a delay with Webhooks firing. Messages are being sent and being received normally.

Investigating on 2020-06-19T09:00:00-04:00 - We are still investigating these issues. Thank you for your patience.

Investigating on 2020-06-19T10:00:00-04:00 - Activity is almost all caught up. We are continuing to monitor.

Investigating on 2020-06-19T12:15:00-04:00 - We are continuing to investigate the issues with delayed Activity and webhooks firing. We will update shortly with more information.

Investigating on 2020-06-19T16:17:24-04:00 - Activity is still delayed, though is now available within the UI. We'll continue to monitor and update when resolved.

Resolved on 2020-06-19T20:04:00-04:00 - All activity is caught up and all systems are back to normal.

[DEGRADED] - Service Issue: Activity is delayed in showing in the UI / API and Webhooks are delayed in firing. Messages are being sent and receiving normally.

Thu, 18 Jun 2020 12:52:02 GMT

Investigating on 2020-06-18T08:52:02-04:00 - We're currently investigating a delay with message Activity loading and Webhooks firing. Messages are being sent and receiving normally and this is not being affected.

Pending on 2020-06-18T09:07:07-04:00 - Activity is almost all caught up and webhooks are firing as expected again. We are continuing to monitor.

Resolved on 2020-06-18T09:21:46-04:00 - The delays with Activity and webhooks are now fully resolved.

[DEGRADED] - Service issue: Web app only. Messages are being sent and received

Tue, 16 Jun 2020 15:41:22 GMT

Investigating on 2020-06-16T11:41:22-04:00 - We are experiencing intermittent issues accessing the web app. This includes: servers, stats and activity. This is not affecting messages being sent or received.

Resolved on 2020-06-16T11:56:48-04:00 - The problem accessing the web app has been resolved and all pages are loading as expected. We will continue to monitor.

[DOWN] - API service issues

Thu, 28 May 2020 08:00:00 GMT

Investigating on 2020-05-28T04:00:00-04:00 - We are investigating API issues. We are still accepting messages via SMTP.

Resolved on 2020-05-28T04:30:00-04:00 - The API is back up. We are continuing to monitor.

[DEGRADED] - Postmark's web app is currently unavailable, messages are being sent/received.

Mon, 06 Apr 2020 22:48:00 GMT

Investigating on 2020-04-06T18:48:00-04:00 - We're currently investigating this issue causing our web app to be unavailable.

Resolved on 2020-04-06T19:05:00-04:00 - We've resolved the issue with Postmark's web app, and it's available again.

[DEGRADED] - We're investigating an issue with the activity page, message stats and events. Sending and receiving is not affected.

Thu, 26 Mar 2020 15:39:05 GMT

Investigating on 2020-03-26T11:39:05-04:00 - The Activity page will be unavailable while we investigate but messages are being sent and received as normal.

Pending on 2020-03-26T11:57:35-04:00 - We have identified the issue causing the problem for activity, stats and message events. We are working a fix and recovery now.

Pending on 2020-03-26T12:42:59-04:00 - We're continuing to work on recovery and will have the activity pages back up as soon as possible.

Pending on 2020-03-26T13:04:07-04:00 - Activity pages are now enabled and stats and events are up to date. We are still backfilling some bounces from over the last month. This will continue as we work through recovery.

Resolved on 2020-03-26T14:41:54-04:00 - Recovery is complete, activity is now up to date. All services are fully operational and we will continue to monitor closely.

[DEGRADED] - Delays: Activity Events only. Messages are being sent and received.

Mon, 16 Mar 2020 14:33:04 GMT

Pending on 2020-03-16T10:33:04-04:00 - Message event statuses are delayed approximately 10 minutes. Messages are still being sent and delivered but you may see a delay in the delivery event appearing in activity.

Pending on 2020-03-16T12:12:55-04:00 - We've mitigated the issue causing message events to be delayed. It will be a bit longer until the backlog clears up. We will continue to monitor closely.

Resolved on 2020-03-16T13:45:06-04:00 - Message events are all caught up now and new events are processing in real time.

[DEGRADED] - Delays: SMTP outbound sending

Wed, 04 Mar 2020 17:32:00 GMT

Investigating on 2020-03-04T12:32:00-05:00 - Some outbound SMTP messages are delayed, we are still accepting and processing messages

Resolved on 2020-03-04T12:45:00-05:00 - Outbound SMTP sending delays are now resolved.

[DEGRADED] - Delays: SMTP outbound sending

Tue, 03 Mar 2020 09:30:00 GMT

Investigating on 2020-03-03T04:30:00-05:00 - Some outbound SMTP messages are delayed, we are still accepting messages

Resolved on 2020-03-03T05:15:00-05:00 - Outbound SMTP sending delays are now resolved.

[DEGRADED] - API Service Issues

Thu, 27 Feb 2020 15:30:00 GMT

Investigating on 2020-02-27T10:30:00-05:00 - We are investigating issues with our API and will be posting more details shortly. Thank you for your patience.

Pending on 2020-02-27T10:45:00-05:00 - We have identified the issue and the API should be returning to normal. We'll be monitoring closely and will update again shortly.

Resolved on 2020-02-27T10:45:00-05:00 - API is back to normal and we are taking measure to help mitigate similar issues.

[DEGRADED] - API Service Issues

Tue, 25 Feb 2020 17:30:00 GMT

Investigating on 2020-02-25T12:30:00-05:00 - We are currently investigating API issues and delays with outbound messages. We are still accepting messages via SMTP.

Resolved on 2020-02-25T13:00:00-05:00 - All services are back to normal. We will continue to monitor closely. Thank you for your patience.

[DEGRADED] - Delays: Domain verification

Thu, 13 Feb 2020 11:00:00 GMT

Investigating on 2020-02-13T06:00:00-05:00 - We're investigating issues with DKIM and Return-Path verification being delayed.

Pending on 2020-02-13T06:30:00-05:00 - We're still investigating domain verification delays. Thank you for your patience!

Resolved on 2020-02-13T06:45:00-05:00 - We've resolved the issue with domain verification delays, but these will still take a few hours to process. Thank you again for your patience.

[DOWN] - API service issues

Tue, 11 Feb 2020 11:24:04 GMT

Investigating on 2020-02-11T06:24:04-05:00 - We are investigating API issues. We are still accepting messages via SMTP.

Pending on 2020-02-11T06:23:00-05:00 - The API is back up and we're accepting and sending message normally again. We are continuing to monitor.

Resolved on 2020-02-11T06:42:57-05:00 - This issue has been resolved, all services are up and back to normal.

[DEGRADED] - Sporadic UI and API errors. Outbound/Inbound messages are being accepted.

Wed, 05 Feb 2020 23:30:00 GMT

Investigating on 2020-02-05T18:30:00-05:00 - We are currently seeing some degraded performance in the API that might result in some UI and API errors. Messages are being sent once accepted. The team is investigating.

Resolved on 2020-02-05T18:55:00-05:00 - We have identified and fixed the API performance issue, and everything is back to normal.

[MAINTENANCE] - Ongoing today: blackout testing for SMTP TLSv1.0 deprecation copy

Tue, 28 Jan 2020 02:45:58 GMT

Pending on 2020-01-27T21:45:58-05:00 - Throughout the day today (January 27) we will be performing the scheduled blackout testing for our TLSv1.0 deprecation, in periods of about 30 - 45 minutes.

Resolved on 2020-01-27T21:45:58-05:00 - This concludes the part 2 of Blackout testing for today. We will post another update later when blackout testing will begin again.

[MAINTENANCE] - Ongoing today: blackout testing for SMTP TLSv1.0 deprecation

Tue, 28 Jan 2020 03:00:00 GMT

Pending on 2020-01-27T22:00:00-05:00 - Throughout the day today (January 27) we will be performing the scheduled blackout testing for our TLSv1.0 deprecation, in periods of about 30 - 45 minutes.

Resolved on 2020-01-27T22:50:57-05:00 - This concludes the final blackout testing for today. Thanks for bearing with us!

[MAINTENANCE] - Ongoing today: blackout testing for SMTP TLSv1.0 deprecation

Mon, 27 Jan 2020 11:03:54 GMT

Pending on 2020-01-27T06:03:54-05:00 - Throughout the day today (January 27) we will be performing the scheduled blackout testing for our TLSv1.0 deprecation, in periods of about 30 minutes.

Resolved on 2020-01-27T07:32:18-05:00 - This concludes the part 1 of Blackout testing for today. We will post another update later when blackout testing will begin again.

[DEGRADED] - Delays: Analytics, Stats, Delivery Events, and Webhooks. Messages still being sent and received.

Fri, 24 Jan 2020 14:12:55 GMT

Investigating on 2020-01-24T09:12:55-05:00 - The team is investigating the delays. Thanks for your patience!

Investigating on 2020-01-24T09:55:24-05:00 - We are still investigating the delays.

Investigating on 2020-01-24T10:53:53-05:00 - We have identified the cause of the delays and are continuing to investigate. Thank you again for your patience.

Investigating on 2020-01-24T16:38:55-05:00 - Thank you for your patience as we continue to investigate the delays.

Resolved on 2020-01-24T22:32:54-05:00 - The service issues are clearing. Webhooks are delayed, but other affected services are caught up.

[DEGRADED] - Intermittent service issues: APIs.

Wed, 04 Dec 2019 18:55:00 GMT

Investigating on 2019-12-04T13:55:00-05:00 - We are seeing intermittent API failures. The team is investigating. Messages are being accepted and queued.

Resolved on 2019-12-04T14:08:00-05:00 - We have identified and addressed the issue with intermittent API failures. We will keep monitoring closely.

[DEGRADED] - Delays: SMTP outbound sending

Fri, 22 Nov 2019 14:00:00 GMT

Investigating on 2019-11-22T09:00:00-05:00 - Some outbound SMTP messages are delayed, we are accepting and queuing all messages.

Resolved on 2019-11-22T09:45:00-05:00 - Outbound SMTP sending delays are now resolved.

[DEGRADED] - Delays: Outbound SMTP messages

Thu, 21 Nov 2019 18:09:00 GMT

Investigating on 2019-11-21T13:09:00-05:00 - We are seeing some timeouts for messages sent via SMTP.

Resolved on 2019-11-21T13:20:00-05:00 - All SMTP outbound delays have been resolved. We will continue to monitor.

[DEGRADED] - Domain verification delays

Tue, 19 Nov 2019 10:15:00 GMT

Pending on 2019-11-19T05:15:00-05:00 - We're seeing some delays with DKIM and Return-Path verification that should be resolved shortly.

Resolved on 2019-11-19T06:15:00-05:00 - Domain verification delays have been resolved.

[DEGRADED] - Delays: Outbound sending via SMTP and API.

Thu, 07 Nov 2019 05:01:24 GMT

Investigating on 2019-11-07T00:01:24-05:00 - DEGRADED PERFORMANCE: Message delivery and activity events delayed — we are accepting and queueing messages. Web app is also currently not accessible. The team is investigating.

Investigating on 2019-11-07T00:02:27-05:00 - The web app (account.postmarkapp.com) is now accessible.

Pending on 2019-11-07T00:25:53-05:00 - We have identified and resolved the issue with delays, and the messages and event queues are starting to clear up.

Resolved on 2019-11-07T00:39:25-05:00 - We have fully resolved the issues with sending delays and the web app, and sending/receiving is back to normal.

[DEGRADED] - Degraded Performance: Link tracking. Outbound/Inbound messages are being sent and received normally.

Thu, 31 Oct 2019 12:00:00 GMT

Investigating on 2019-10-31T08:00:00-04:00 - From 8AM-12PM EST some link tracking events were not registered. It was sporadic, and did not affect all messages, but some tracking events were missed and cannot be restored.

Resolved on 2019-10-31T12:00:00-04:00 - All link tracking events are being recorded and saved properly.

[MAINTENANCE] - Planned maintenance starting in 15 minutes. Inbound delays for up to 15 minutes. Outbound sending not affected.

Wed, 02 Oct 2019 00:03:35 GMT

Investigating on 2019-10-01T20:03:35-04:00 - We are performing planned maintenance today, starting in 15 minutes (8:15PM ET). Inbound messages will be queued during this time, for up to 15 minutes. Outbound sending will not be affected.

Investigating on 2019-10-01T20:16:18-04:00 - The maintenance is starting now. Inbound message will now be queued for up to 15 minutes.

Pending on 2019-10-01T20:29:14-04:00 - The maintenance is complete, and queued inbound messages have started processing.

Resolved on 2019-10-01T20:31:15-04:00 - And we're caught up! All done. Thanks for your patience.

[DEGRADED] - Delays: Outbound sending via SMTP. API sending is not affected.

Tue, 10 Sep 2019 15:43:54 GMT

Investigating on 2019-09-10T11:43:54-04:00 - We are currently seeing some delays in SMTP sending. Sending via the API is not affected. The team is investigating.

Resolved on 2019-09-10T11:53:54-04:00 - We identified the issues with SMTP sending delays, and all messages are now being sent immediately.

[DEGRADED] - External Service Issue: Delays to Yahoo, AOL and Verizon domains

Thu, 05 Sep 2019 13:51:21 GMT

Pending on 2019-09-05T09:51:21-04:00 - Yahoo, AOL and Verizon mail service has been down and their mailservers are trying to catch up. We are retrying mail as expected and seeing some deliveries, but some soft bounces will be expected.

Resolved on 2019-09-05T12:21:25-04:00 - Things with Verizon, AOL and AOL domains have improved, we're now longer seeing Service Not Available responses and a wide range of bounces.. We'll continue to monitor.

[DOWN] - Delays: Outbound SMTP messages

Wed, 04 Sep 2019 16:20:00 GMT

Investigating on 2019-09-04T12:20:00-04:00 - We are seeing some timeouts for messages sent via SMTP.

Resolved on 2019-09-04T13:25:00-04:00 - All SMTP outbound delays have been resolved. We will continue to monitor.

[MAINTENANCE] - Planned maintenance: Wednesday, August 21 at 8:15pm Eastern Time

Wed, 21 Aug 2019 23:32:55 GMT

Investigating on 2019-08-21T19:32:55-04:00 - We will be performing planned maintenance today at 8:15pm Eastern Time. We expect the maintenance to last no longer than 5 minutes. All messages will be queued during this time.

Investigating on 2019-08-21T20:20:01-04:00 - Our planned maintenance is starting now. Messages will be queued for up to 5 minutes.

Resolved on 2019-08-21T20:25:06-04:00 - Our maintenance is complete. All queued messages are now being sent.

[DEGRADED] - Delays: Delivery Events in Activity feed only. Sending and processing messages are not affected.

Wed, 24 Jul 2019 13:25:49 GMT

Investigating on 2019-07-24T09:25:49-04:00 - We're currently investigating a delay in Delivery Events not appearing right away. This not affecting sending or actual normal delivery speed.

Pending on 2019-07-24T09:42:18-04:00 - Delivery event delays in the activity feed are starting to clear up. We should be seeing up to date entries shortly.

Resolved on 2019-07-24T10:24:33-04:00 - Delivery events are now appearing in real time. Thanks for your patience!

[DEGRADED] - Delays: Outbound and Inbound, API: Timeouts

Wed, 03 Jul 2019 19:21:29 GMT

Investigating on 2019-07-03T15:21:29-04:00 - We're making a quick update to improve performance that may cause some delays and API Timeouts. We're working to mitigate customer impact as quickly as possible.

Pending on 2019-07-03T15:40:51-04:00 - API timeouts are subsiding and activity is starting to catch up. Thanks for your patience here, we know today has been a bit rough.

Pending on 2019-07-03T16:09:39-04:00 - Inbound processing queues and outbound delivery is caught up. Opens, inbound activity, and stats are delayed but recovering.

Pending on 2019-07-03T16:33:31-04:00 - Open events and inbound activity are now caught up as well. Statistics will continue to recover for a bit longer.

Resolved on 2019-07-03T16:45:00-04:00 - Outbound sending, inbound processing, activity, and open events are recovered. Statistics are continuing to recover.

[DEGRADED] - Delays: Inbound Activity feed and Activity Stats display only. Sending and processing messages are not affected.

Wed, 03 Jul 2019 18:09:34 GMT

Investigating on 2019-07-03T14:09:34-04:00 - The activity feed for displaying Inbound messages and stats is delayed. But messages are being sent and processed at normal speeds.

Resolved on 2019-07-03T15:19:22-04:00 - Inbound Activity is back to normal again.

[DEGRADED] - Delays: Outbound SMTP messages and API timeouts

Wed, 03 Jul 2019 15:07:24 GMT

Investigating on 2019-07-03T11:07:24-04:00 - Outbound messages sent via SMTP are slightly delayed and we are seeing some timeouts from the API. We're investigating and working on a fix right now.

Pending on 2019-07-03T11:40:07-04:00 - SMTP sending delays have subsided and sending is getting back to normal. We're still working stabilizing the API.

Resolved on 2019-07-03T12:41:06-04:00 - All SMTP outbound delays and API issues have been resolved. We will continue to monitor.

[MAINTENANCE] - Scheduled maintenance: Today July 2nd at 8:15pm EST

Tue, 02 Jul 2019 18:35:52 GMT

Investigating on 2019-07-02T14:35:52-04:00 - We will be performing database maintenance today July 2nd at 8:15pm EST to improve sending performance and general reliability. All messages will be queued and services unavailable for up to 30 minutes.

Investigating on 2019-07-02T20:07:18-04:00 - Reminder: our database maintenance starts in 15 minutes. Messages might be queued for up to 10 minutes.

Investigating on 2019-07-02T20:21:23-04:00 - Our database maintenance is starting now. We're hoping that we won't need to queue messages at all. We'll post an update if we need to queue messages.

Resolved on 2019-07-02T20:27:57-04:00 - Our maintenance is complete, queues are clear, and all messages are being sent immediately.

[DEGRADED] - Delays: Some webhooks. Outbound/Inbound messages are being sent and received.

Wed, 19 Jun 2019 19:05:10 GMT

Investigating on 2019-06-19T15:05:10-04:00 - We are currently seeing delays in some open, click, delivery, and bounce webhooks. Message sending and receiving are not affected.

Investigating on 2019-06-19T15:39:32-04:00 - We're still investigating the cause for webhook delays. This is not affecting message sending and receiving.

Pending on 2019-06-19T16:24:16-04:00 - We identified the issue with some webhooks, and delays are starting to clear. We'll update again once all webhooks have caught up.

Resolved on 2019-06-19T17:12:13-04:00 - Delayed webhooks are up to date. Thanks for your patience!

[DEGRADED] - Outbound Activity is Delayed

Wed, 29 May 2019 10:13:18 GMT

Investigating on 2019-05-29T06:13:18-04:00 - We are currently investigating delays in processing of outbound message activity. Message delivery is not impacted.

Pending on 2019-05-29T07:10:43-04:00 - We have identified the performance issue and have taken steps to mitigate it. All activity should be current shortly.

Resolved on 2019-05-29T07:22:58-04:00 - All systems are back to normal.

[DEGRADED] - Delays: Inbound processing. Outbound sending via SMTP and API are not affected.

Mon, 20 May 2019 09:18:00 GMT

Pending on 2019-05-20T05:18:00-04:00 - Inbound processing is slightly delayed. We're working on resolving this now.

Resolved on 2019-05-20T05:47:41-04:00 - Inbound processing is now back to normal

[DEGRADED] - Activity page not available. Outbound/Inbound messages are being sent and received.

Wed, 15 May 2019 15:46:47 GMT

Pending on 2019-05-15T11:46:47-04:00 - The activity page is not available and message events are currently delayed. Sending and receiving is not affected.

Pending on 2019-05-15T12:21:24-04:00 - Activity is now enabled again. Opens, clicks, delivery events, webhooks & Inbound activity is currently delayed.

Investigating on 2019-05-15T12:57:21-04:00 - Click tracking events are still delayed. Everything else is caught up.

Resolved on 2019-05-15T14:01:04-04:00 - Click tracking events are now fully caught up.

[DEGRADED] - Activity page not available. Outbound/Inbound messages are being sent and received.

Thu, 09 May 2019 14:35:36 GMT

Investigating on 2019-05-09T10:35:36-04:00 - Our activity page is currently not available in the UI. Sending and receiving are not affected — messages are still getting delivered. The team is working on it.

Pending on 2019-05-09T11:16:04-04:00 - We've identified the issue with activity events, and things are catching up. We're going to keep the activity page turned off until everything is back to normal. Sending and receiving are not affected.

Resolved on 2019-05-09T12:14:08-04:00 - The activity page is back in the UI. We are still a little behind on Open/Click events, but most events have caught up.

[DEGRADED] - The Activity page is currently unavailable. Message sending and receiving is not affected.

Wed, 08 May 2019 16:40:46 GMT

Investigating on 2019-05-08T12:40:46-04:00 - We're working on fixing an issue causing the Activity page to be unavailable and message events not updating.

Pending on 2019-05-08T13:11:45-04:00 - We have identified the issue causing the Activity page not to be available and are fixing it now. All message are being sent and received.

Pending on 2019-05-08T13:57:02-04:00 - The activity page is now accessible, but message events are currently delayed in updating. Sending and receiving is not affected.

Pending on 2019-05-08T14:27:00-04:00 - Recent outbound sent statues are up to date. Older messages, opens/clicks, bounces, and inbound statuses will updated next.

Investigating on 2019-05-08T14:33:15-04:00 - The activity page is currently unavailable again, sorry for the repeat issue, we're on it.

Pending on 2019-05-08T14:55:44-04:00 - The activity page is back up. Outbound sent statues, opens/clicks, bounces, and inbound statuses will continue to update now.

Pending on 2019-05-08T17:17:37-04:00 - Delivery webhooks are also delayed along with outbound sent statues, opens/clicks, bounces, and inbound statuses. We're continuing to work on a fix.

Pending on 2019-05-08T19:41:52-04:00 - Due to the volume of messages events that need to be updated we have to keep activity off during this time. Sorry for the continued issue but things are continuing to improve.

Resolved on 2019-05-09T00:42:07-04:00 - All backlogged events have been processed and all mail is processing normally.

[DEGRADED] - Open, click, and delivery events delayed.

Fri, 03 May 2019 18:01:55 GMT

Investigating on 2019-05-03T14:01:55-04:00 - Open, click, and delivery events are delayed in the activity page and webhooks. Outbound sending is not affected.

Pending on 2019-05-03T14:44:47-04:00 - Open, click, and delivery delays are clearing.

Resolved on 2019-05-03T15:41:36-04:00 - Open, click, and delivery events are now caught up.

[DEGRADED] - API slow response times

Wed, 01 May 2019 17:38:23 GMT

Investigating on 2019-05-01T13:38:23-04:00 - We're investigating an issue causing slower API response times. We're seeing a few timeouts, but not widespread at this point.

Pending on 2019-05-01T14:18:13-04:00 - We're still working on the issue here but API Response times are improving.

Resolved on 2019-05-01T14:36:13-04:00 - API response times are back to normal and everything is processing as expected again.

[DEGRADED] - Delays: Inbound processing. Outbound sending via SMTP and API are not affected.

Tue, 02 Apr 2019 16:21:47 GMT

Pending on 2019-04-02T12:21:47-04:00 - Inbound processing is slightly delayed. We're working on resolving this now.

Pending on 2019-04-02T12:33:48-04:00 - We have identified the source of the problem and delays will be clearing up shortly.

Resolved on 2019-04-02T12:38:28-04:00 - Inbound delays are now cleared

[DEGRADED] - Delays: SMTP outbound sending. API and Inbound are processing immediately.

Thu, 28 Mar 2019 15:35:00 GMT

Investigating on 2019-03-28T11:35:00-04:00 - Delays: SMTP outbound sending. API and Inbound are processing immediately.

Resolved on 2019-03-28T12:34:00-04:00 - Outbound SMTP sending delays are now resolved.

[DEGRADED] - Delays: Delivery, clicks, open webhooks are delayed. Bounce and inbound webhooks are not affected. Messages are being sent and received.

Wed, 27 Mar 2019 16:05:00 GMT

Investigating on 2019-03-27T12:05:00-04:00 - Delays: Delivery, clicks, open webhooks are delayed. Bounce and inbound webhooks are not affected. Messages are being sent and received.

Pending on 2019-03-27T12:35:00-04:00 - We're working through the delivery, clicks, open webhooks backlog.

Pending on 2019-03-27T12:54:00-04:00 - New delivery, clicks, open webhooks are firing immediately. We're working through the final backlog of delayed webhooks.

Resolved on 2019-03-27T13:04:00-04:00 - The delivery, clicks, open webhooks backlog queue is clear.

[DEGRADED] - Delays: Outbound sending via SMTP. Inbound messages are being processed right away.

Tue, 26 Mar 2019 18:00:00 GMT

Investigating on 2019-03-26T14:00:00-04:00 - Some outbound messages submitted through SMTP are delayed, we are working on resolving.

Resolved on 2019-03-26T14:23:00-04:00 - All message queues are now caught up. SMTP Outbound is being sent immediately. Thank you for your patience.

[DEGRADED] - Delays: Inbound processing. Outbound messages are being sent.

Tue, 19 Mar 2019 14:30:00 GMT

Investigating on 2019-03-19T10:30:00-04:00 - We are currently seeing some delays in inbound processing. The team is investigating. Outbound sending is not affected.

Resolved on 2019-03-19T11:11:00-04:00 - Inbound queues are now caught up.

[DEGRADED] - Service Issues: Webhooks, open tracking, click tracking, statistics, and credit updates are behind. Message sending is not affected.

Mon, 11 Mar 2019 14:15:00 GMT

Pending on 2019-03-11T10:15:00-04:00 - We are working to get all activity events up to date. Messages are being sent and processed immediately.

Investigating on 2019-03-11T15:16:07-04:00 - Webhooks are all caught up. Open tracking, click tracking, statistics, and credit updates are still behind.

Pending on 2019-03-11T16:23:13-04:00 - Open tracking events are caught up. Click tracking events will be up to date shortly. Statistics will be up to date after that.

Pending on 2019-03-11T16:51:54-04:00 - Click tracking event are now caught up. Statistics will be up to date soon, and then all issues for day will be resolved.

Resolved on 2019-03-11T19:29:20-04:00 - Statistics are now up to date and all issues from today are resolved. Thanks for hanging in there with us today.

[DEGRADED] - Delays: outbound sending. Inbound messages are being processed immediately.

Mon, 11 Mar 2019 14:12:16 GMT

Pending on 2019-03-11T10:12:16-04:00 - Messages sent in the last 30 mins are currently delayed. New messages are being sent immediately. We're working on getting queue cleared as quickly as possible.

Pending on 2019-03-11T10:59:26-04:00 - New messages continue to be sent right away while we are still working through a back log of older messages. Inbound, webhooks and statistics and activity events are now also delayed.

Investigating on 2019-03-11T12:34:53-04:00 - All services are temporarily queued while we continue to work on today's issues. Thank you for your patience.

Pending on 2019-03-11T13:07:17-04:00 - We are starting to process messages again and restoring all other services.

Pending on 2019-03-11T13:39:44-04:00 - We are making good progress and the API is stabilizing. The Inbound queue is completely caught up and the Outbound queue is almost cleared. Webhooks and other activity events are still delayed.

Resolved on 2019-03-11T14:39:05-04:00 - All message queues are now caught up. Outbound and Inbound messages are being sent immediately.

[MAINTENANCE] - Delays: Inbound processing. Outbound messages are being sent immediately.

Fri, 01 Mar 2019 21:43:32 GMT

Investigating on 2019-03-01T16:43:32-05:00 - We are currently seeing some delays in inbound email processing. The team is investigating.

Resolved on 2019-03-01T17:07:33-05:00 - Inbound messages are now caught up.

[DEGRADED] - Service issues: Delivery events delayed. Outbound/Inbound messages are being sent and received

Fri, 01 Mar 2019 00:39:00 GMT

Investigating on 2019-02-28T19:39:00-05:00 - We are currently having delays in delivery events showing up in the activity feed. Sending and receiving are not affected.

Resolved on 2019-02-28T21:15:00-05:00 - The issue with delayed delivery events has been resolved. Everything is back to normal.

[DEGRADED] - Delays: Outbound sending. Inbound messages are not affected.

Mon, 04 Feb 2019 15:44:03 GMT

Pending on 2019-02-04T10:44:03-05:00 - We are currently seeing delays in outbound sending and the team is working on it.

Pending on 2019-02-04T11:17:34-05:00 - We are narrowing down the root case of the Outbound delays and are still working to resolve.

Resolved on 2019-02-04T11:40:02-05:00 - Outbound delays have been cleared and all messages are sending normally again.