Service Desk
A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value
The AI-powered service management solution you need
SolarWinds Service Desk streamlines IT operations and elevates user experiences through better IT Service Management ensuring IT meets the needs of users and the business.
Incident Management
Faster resolution with an AI-powered incident management system designed for efficiency, scale, and better processes.
Intelligent incident management hyper focused on the efficiency your teams need.
- Assisted response: auto identify solutions, ticket sentiment monitoring, centralized procedures, and automatic assignment
- Live collaboration: Real time comments and status updates
- Multi-channel: Engage via web, email, Teams, Slack, or mobile app
IT Asset Management
Drive visibility, optimization, and compliance through smarter asset management.
Configuration management database (CMDB)
Understand the relationship between infrastructure and your business-critical applications and systems.
Change Management
Structured change processes to minimize risk and maximize stability
Artificial Intelligence
Assisting agents and users with scalable service delivery and issue resolution
Enterprise Service Management
Improve the management, efficiency, interactions and experience across every department
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SolarWinds ITSM Maturity Model. See where you are in your ITSM journey.
Case Study
St Peter’s Prep Schools chooses SolarWinds
Selected over Spiceworks, Atlassian, and Zendesk to improve resolution times while enhancing admin and student productivity