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AR\",\"/self-storage-management-operation/self-storage-facility-showcase-the-beautiful-yet-unconventional-modern-storage-location-in-springdale-ar\",{},\"Jun 13, 2026\",\"Management and Operation\",[1115],{\"_62\":959,\"_196\":960,\"_198\":961},{\"_969\":23,\"_970\":1117},[],{\"_974\":23,\"_975\":23},{\"_100\":1086,\"_941\":1120},{\"_190\":191,\"_202\":203,\"_204\":205,\"_172\":1121,\"_177\":1124,\"_179\":1124,\"_182\":1125,\"_184\":1125,\"_954\":1126,\"_185\":1127,\"_187\":181,\"_188\":347,\"_189\":348,\"_192\":1128,\"_200\":1133,\"_965\":23,\"_967\":1134,\"_972\":1136},{\"_49\":1122,\"_175\":1123},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/blt6e5cddd450710ab5/6a2c26d716a65517995f854d/Staff-Center-Person.jpg\",\"An image of stick figures on a purple background with the one colored yellow so it stands out\",\"ISS BLOG – The ‘Man in the Arena’: Why Self-Storage Owners Need to Heed and Empower Their Frontline 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Torres\",\"/author/derek-torres\",\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/blt8b29bba6291c0820/68967f71cdcb6c15f75cd760/Derek_Torres.jpg\",{\"_969\":23,\"_970\":1152},[],{\"_974\":23,\"_975\":23},{\"_100\":1086,\"_941\":1155},{\"_190\":191,\"_202\":203,\"_204\":205,\"_172\":1156,\"_177\":440,\"_179\":440,\"_182\":442,\"_184\":442,\"_954\":1157,\"_185\":443,\"_187\":181,\"_188\":408,\"_189\":409,\"_192\":1158,\"_200\":256,\"_965\":23,\"_967\":1160,\"_972\":1162},{\"_49\":438,\"_175\":439},{},[1159],{\"_62\":446,\"_196\":447,\"_198\":448},{\"_969\":23,\"_970\":1161},[],{\"_974\":23,\"_975\":23},{\"_100\":1086,\"_941\":1164},{\"_190\":191,\"_202\":203,\"_204\":205,\"_172\":1165,\"_177\":1168,\"_179\":1168,\"_182\":1169,\"_184\":1169,\"_954\":1170,\"_185\":1171,\"_187\":181,\"_188\":384,\"_189\":385,\"_192\":1172,\"_200\":1133,\"_965\":23,\"_967\":1176,\"_972\":1178},{\"_49\":1166,\"_175\":1167},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/bltb752cd5ee531cec4/6a1e091d289788fc8611f83d/Khetpal_security_components.jpg\",\"Different 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My Playbook for Self-Storage Pricing\",\"/revenue-management/iss-blog-your-street-rates-and-ecri-must-work-hand-in-hand-my-playbook-for-self-storage-pricing\",{},\"May 22, 2026\",[1255],{\"_62\":1256,\"_196\":1257,\"_198\":961},\"Larissa Fincher\",\"/author/larissa-fincher\",{\"_969\":23,\"_970\":1259},[],{\"_974\":23,\"_975\":23},{\"_100\":1086,\"_941\":1262},{\"_190\":191,\"_202\":203,\"_204\":205,\"_172\":1263,\"_177\":1266,\"_179\":1266,\"_182\":1267,\"_184\":1267,\"_954\":1268,\"_185\":1269,\"_187\":181,\"_188\":347,\"_189\":348,\"_192\":1270,\"_200\":1100,\"_965\":23,\"_967\":1275,\"_972\":1277},{\"_49\":1264,\"_175\":1265},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/bltdac6617f2f6426a0/6a025101df3049780df2ff92/Pyle_vetting_job_candidates.jpg\",\"A man using a laptop with digital icons of people above it and one highlighted in orange\",\"Modern Methods for Vetting Your Self-Storage Job Candidates and Clues to Watch for Today\",\"/staffing/modern-methods-for-vetting-your-self-storage-job-candidates-and-clues-to-watch-for-today\",{},\"May 13, 2026\",[1271],{\"_62\":1272,\"_196\":1273,\"_198\":1274},\"Lisa Pyle\",\"/author/lisa-pyle\",\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/bltd41bed5cf2b0a1d2/663d487dfd61796e2bb42a86/Lisa_Pyle_3.jpg\",{\"_969\":23,\"_970\":1276},[],{\"_974\":23,\"_975\":23},\"contributorDisplay\",{\"_100\":1280,\"_939\":1281,\"_941\":1282},\"module_content_cards\",\"blt00f7c6b376c1aaef\",{\"_943\":18,\"_121\":1283,\"_1080\":181,\"_196\":1284,\"_202\":1286,\"_1083\":1287,\"_1353\":1354,\"_1066\":1067,\"_1278\":1067,\"_1073\":1074},\"Management \u0026 Operations\",{\"_5\":323,\"_1082\":1285},\"See all\",\"horizontal\",[1288,1298,1308,1324,1334,1343],{\"_100\":1086,\"_941\":1289},{\"_190\":191,\"_202\":1290,\"_204\":1286,\"_172\":1291,\"_177\":357,\"_179\":357,\"_182\":358,\"_184\":358,\"_954\":1292,\"_185\":212,\"_187\":181,\"_188\":167,\"_189\":168,\"_192\":1293,\"_200\":201,\"_965\":23,\"_967\":1295,\"_972\":1297},\"card-horizontal\",{\"_49\":355,\"_175\":356},{},[1294],{\"_62\":195,\"_196\":197,\"_198\":199,\"_962\":181},{\"_969\":23,\"_970\":1296},[],{\"_974\":23,\"_975\":23},{\"_100\":1086,\"_941\":1299},{\"_190\":191,\"_202\":1290,\"_204\":1286,\"_172\":1300,\"_177\":365,\"_179\":365,\"_182\":367,\"_184\":367,\"_954\":1301,\"_185\":212,\"_187\":181,\"_188\":341,\"_189\":342,\"_192\":1302,\"_200\":372,\"_965\":23,\"_967\":1305,\"_972\":1307},{\"_49\":363,\"_175\":364},{},[1303],{\"_62\":370,\"_196\":371,\"_198\":199,\"_962\":1304},\"Vice President of Sales and Development\",{\"_969\":23,\"_970\":1306},[],{\"_974\":23,\"_975\":23},{\"_100\":1086,\"_941\":1309},{\"_190\":191,\"_202\":1290,\"_204\":1286,\"_172\":1310,\"_177\":1313,\"_179\":1313,\"_182\":1314,\"_184\":1314,\"_954\":1315,\"_185\":287,\"_187\":181,\"_188\":344,\"_189\":345,\"_192\":1316,\"_200\":1133,\"_965\":23,\"_967\":1321,\"_972\":1323},{\"_49\":1311,\"_175\":1312},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/bltea0b98252b899538/6a305521d99d957c8e33909b/Piper_hurricane_season.jpg\",\"A sign tht says hurricane season with grey clouds in the background\",\"Preparing Your Self-Storage Facility for Hurricane Season: Supporting Tenants and Protecting Property\",\"/site-maintenance-safety/preparing-your-self-storage-facility-for-hurricane-season-supporting-tenants-and-protecting-property\",{},[1317],{\"_62\":1318,\"_196\":1319,\"_198\":961,\"_962\":1320},\"Robby Piper\",\"/author/robby-piper\",\"Principal\",{\"_969\":23,\"_970\":1322},[],{\"_974\":23,\"_975\":23},{\"_100\":1086,\"_941\":1325},{\"_190\":191,\"_202\":1290,\"_204\":1286,\"_172\":1326,\"_177\":1091,\"_179\":1091,\"_182\":1092,\"_184\":1092,\"_954\":1327,\"_185\":1094,\"_187\":181,\"_188\":338,\"_189\":339,\"_192\":1328,\"_200\":1100,\"_965\":23,\"_967\":1331,\"_972\":1333},{\"_49\":1089,\"_175\":1090},{},[1329],{\"_62\":1097,\"_196\":1098,\"_198\":1099,\"_962\":1330},\"District Manager\",{\"_969\":23,\"_970\":1332},[],{\"_974\":23,\"_975\":23},{\"_100\":1086,\"_941\":1335},{\"_190\":191,\"_202\":1290,\"_204\":1286,\"_172\":1336,\"_177\":1109,\"_179\":1109,\"_182\":1110,\"_184\":1110,\"_954\":1337,\"_185\":1112,\"_187\":181,\"_188\":1113,\"_189\":323,\"_192\":1338,\"_200\":1100,\"_965\":23,\"_967\":1340,\"_972\":1342},{\"_49\":1107,\"_175\":1108},{},[1339],{\"_62\":959,\"_196\":960,\"_198\":961,\"_962\":963},{\"_969\":23,\"_970\":1341},[],{\"_974\":23,\"_975\":23},{\"_100\":1086,\"_941\":1344},{\"_190\":191,\"_202\":1290,\"_204\":1286,\"_172\":1345,\"_177\":1124,\"_179\":1124,\"_182\":1125,\"_184\":1125,\"_954\":1346,\"_185\":1127,\"_187\":181,\"_188\":347,\"_189\":348,\"_192\":1347,\"_200\":1133,\"_965\":23,\"_967\":1350,\"_972\":1352},{\"_49\":1122,\"_175\":1123},{},[1348],{\"_62\":1130,\"_196\":1131,\"_198\":1132,\"_962\":1349},\"Owner\",{\"_969\":23,\"_970\":1351},[],{\"_974\":23,\"_975\":23},\"displayAd\",{\"_1355\":1070,\"_1356\":1357},\"position\",\"pos\",\"300_2v\",{\"_100\":1359,\"_939\":1360,\"_941\":1361},\"module_newsletter_promo\",\"blt576040b843e37117\",{\"_121\":729,\"_876\":1362,\"_1363\":1360,\"_877\":878,\"_1364\":181,\"_202\":205,\"_1365\":1366,\"_1367\":18},\"Stay on top of what’s happening in the industry and get links to the latest news, feature stories, videos and more on the ISS website. It’s fast, free and easy. Just enter your details below and watch for the hottest self-storage news every Wednesday!\",\"newsletterId\",\"buttonUrl\",\"mode\",\"dark\",\"isOnHomepage\",{\"_100\":1369,\"_939\":1370,\"_941\":1371,\"_2008\":2009},\"module_three_column_highlight\",\"blt51291fe10e8c7ceb\",{\"_943\":18,\"_121\":1372,\"_1073\":1074,\"_1066\":1067,\"_941\":1373},\"Videos / Galleries / Blog\",[1374,1453,1534],{\"_1083\":1375,\"_121\":1448,\"_1449\":1450},[1376,1403,1428],{\"_100\":1086,\"_941\":1377},{\"_190\":1378,\"_202\":1290,\"_204\":1286,\"_172\":1379,\"_177\":1382,\"_180\":181,\"_1383\":1384,\"_179\":1382,\"_182\":1395,\"_184\":1395,\"_954\":1396,\"_185\":1397,\"_200\":758,\"_188\":164,\"_189\":165,\"_192\":1398,\"_965\":23,\"_972\":1400,\"_967\":1401},\"Video\",{\"_49\":1380,\"_175\":1381},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/blt6ad7e6b89e5570a4/6a2ae25a2d94f4158964842f/SSTV_-_Matthews_3_Key_Numbers.jpg\",\"A man resembling artist Bob Ross painting the number 3 on a canvas while sitting outside a self-storage facility\",\"Painting the Right Picture for Self-Storage Buyers: 3 Numbers That Must Be Strong for a Facility Sale to Succeed\",\"articleBody\",[1385],{\"_100\":1386,\"_1387\":1388,\"_771\":1391},\"paragraph\",\"attrs\",{\"_1389\":1390},\"textAlign\",\"left\",[1392],{\"_100\":1393,\"_1393\":1394},\"text\",\"When a self-storage owner puts their facility on the market, they need to paint a positive picture for potential buyers, one that entices strong offers and the right type of investor to ensure the deal succeeds. In this video, broker Ben Tracy, vice president of Matthews Real Estate Investment Services, explains the three metrics that must be considered—and make sense—to accomplish that goal. At least two of them must be compelling, or the transaction is likely to fail. Find out what these factors are, how they interconnect, and how they impact the marketing and sale process. Ben also shares his strategy for motivating buyers to act, based on his experience in selling more than $200 million in self-storage across the West Coast in the last five years. If you’re considering a sale in the next year, you don’t want to miss this concise yet critical insight.\",\"/iss-brand/painting-the-right-picture-for-self-storage-buyers-3-numbers-that-must-be-strong-for-a-facility-sale-to-succeed\",{},\"Jun 11, 2026\",[1399],{\"_62\":195,\"_198\":199,\"_196\":197},{\"_974\":23,\"_975\":23},{\"_969\":23,\"_970\":1402},[],{\"_100\":1086,\"_941\":1404},{\"_190\":1378,\"_202\":1290,\"_204\":1286,\"_172\":1405,\"_177\":1408,\"_180\":181,\"_1383\":1409,\"_179\":1408,\"_182\":1420,\"_184\":1420,\"_954\":1421,\"_185\":1422,\"_200\":758,\"_188\":224,\"_189\":225,\"_192\":1423,\"_965\":23,\"_972\":1425,\"_967\":1426},{\"_49\":1406,\"_175\":1407},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/blt19b0b54773a6f3cd/6a219f573fc53157947123a2/Self-Storage_Feasibility_Go_No-Go.jpg\",\"An image of a self-storage facility with a green light and a red light in front of it\",\"Go or No-Go? Ben Burkhart Explains 4 Key Factors to Examine When Determining Self-Storage Feasibility\",[1410,1415],{\"_100\":1386,\"_1387\":1411,\"_771\":1412},{\"_1389\":1390},[1413],{\"_100\":1393,\"_1393\":1414},\"The feasibility study is a crucial step in the self-storage development process. Without it, the owners can’t verify the health of the market and viability of the project. This report not only prevents unnecessary spending and poor investing, it reveals opportunity. Discover the four key elements of this critical analysis in this video by industry operator and consultant Ben Burkhart. He breaks down why each is vital and what questions it should answer to help clarify the information you need to make a confident go/no-go decision. Find out how this evaluation can uncover deal-breakers early or confirm that your site is, indeed, an ideal spot for a profitable self-storage facility.\",{\"_100\":1386,\"_1387\":1416,\"_771\":1417},{\"_1389\":1390},[1418],{\"_100\":1393,\"_1393\":1419},\" \",\"/feasibility/go-or-no-go-ben-burkhart-explains-4-key-factors-to-examine-when-determining-self-storage-feasibility\",{},\"Jun 4, 2026\",[1424],{\"_62\":195,\"_198\":199,\"_196\":197},{\"_974\":23,\"_975\":23},{\"_969\":23,\"_970\":1427},[],{\"_100\":1086,\"_941\":1429},{\"_190\":1378,\"_202\":1290,\"_204\":1286,\"_172\":1430,\"_177\":1433,\"_180\":181,\"_1383\":1434,\"_179\":1433,\"_182\":1440,\"_184\":1440,\"_954\":1441,\"_185\":1442,\"_200\":758,\"_188\":164,\"_189\":165,\"_192\":1443,\"_965\":23,\"_972\":1445,\"_967\":1446},{\"_49\":1431,\"_175\":1432},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/blt003d4686b2a38160/6a1863d27f1d273ace0dc02f/SSTV_-_Matt_Turcutto.jpg\",\"A bearded man talking into a microphone\",\"‘The Self Storage Syndicator’ Digs Into Operational Challenges—and Their Solutions—at the 2026 ISS World Expo\",[1435],{\"_100\":1386,\"_1387\":1436,\"_771\":1437},{\"_1389\":1390},[1438],{\"_100\":1393,\"_1393\":1439},\"The self-storage business is changing, and facility operators are facing new challenges as a result. But industry vendors are on the case, looking to provide the right solutions! In this video, Matt Turcutto, host of “The Self Storage Syndicator” YouTube channel, walks the floor at the 2026 Inside Self-Storage World Expo, where he interviews four product and service providers about the pain points their companies aim to solve for clients. As an owner/operator himself and a 15-year veteran of the business, Matt understands first-hand how important these obstacles are, from empty units and damaged buildings to the need for automated service and remote-management support. Watch his conversations with Brett Coppper of Copper Storage Management, Steven Davis of FindXStorage, Bruce Liebowitz of PostGuard and Dave Peak of EasyBee AI. You’ll get insights to what’s moving the needle in self-storage today, straight from the show floor in Las Vegas.\",\"/iss-brand/-the-self-storage-syndicator-digs-into-operational-challenges-and-their-solutions-at-the-2026-iss-world-expo\",{},\"May 28, 2026\",[1444],{\"_62\":195,\"_198\":199,\"_196\":197},{\"_974\":23,\"_975\":23},{\"_969\":23,\"_970\":1447},[],\"Videos\",\"moreContent\",{\"_121\":1451,\"_64\":1452},\"View more\",\"/videos\",{\"_1083\":1454,\"_121\":566,\"_1449\":1533},[1455,1486,1509],{\"_100\":1086,\"_941\":1456},{\"_190\":1457,\"_202\":1290,\"_204\":1286,\"_172\":1458,\"_177\":1461,\"_180\":181,\"_1383\":1462,\"_179\":1461,\"_182\":1478,\"_184\":1478,\"_954\":1479,\"_185\":1236,\"_200\":1480,\"_188\":221,\"_189\":222,\"_192\":1481,\"_965\":23,\"_972\":1483,\"_967\":1484},\"Slideshow\",{\"_49\":1459,\"_175\":1460},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/bltafbc5e00b7427afa/6a188f9c1d98fb13a068cec5/01_-_SurePoint_Pearland_TX_SurePoint_Development.jpg\",\"An image of SurePoint Self Storage in Pearland, Texas\",\"Fully Functional, Aesthetically Phenomenal: Self-Storage Design Showcase 2026\",[1463,1468,1473],{\"_100\":1386,\"_1387\":1464,\"_771\":1465},{\"_1389\":1390},[1466],{\"_100\":1393,\"_1393\":1467},\"Unlike their predecessors of decades ago, today’s self-storage facilities are often architectural statements reflecting thoughtful design and community integration. They often draw inspiration from diverse sources, seamlessly blending into their surroundings or boldly making their presence known. These contemporary structures masterfully balance practical functionality with striking visual appeal.\",{\"_100\":1386,\"_1387\":1469,\"_771\":1470},{\"_1389\":1390},[1471],{\"_100\":1393,\"_1393\":1472},\"This carefully curated online gallery showcases an impressive collection of self-storage exteriors from around the globe, highlighting innovative design philosophies that are reshaping our industry. From sleek minimalist facades to grand statements, they demonstrate how the industry is expertly combining high-end aesthetics with varied materials, textures and color palettes to push the boundaries of commercial architecture.\",{\"_100\":1386,\"_1387\":1474,\"_771\":1475},{\"_1389\":1390},[1476],{\"_100\":1393,\"_1393\":1477},\"Discover how forward-thinking architects, developers and owners are creating environmentally sustainable and visually compelling projects that define the next generation of self-storage design. Each featured property tells a unique story of how form and function can unite to elevate an entire industry.\",\"/facility-design/fully-functional-aesthetically-phenomenal-self-storage-design-showcase-2026\",{},54,[1482],{\"_62\":195,\"_198\":199,\"_196\":197},{\"_974\":23,\"_975\":23},{\"_969\":23,\"_970\":1485},[],{\"_100\":1086,\"_941\":1487},{\"_190\":1457,\"_202\":1290,\"_204\":1286,\"_172\":1488,\"_177\":1491,\"_180\":181,\"_1383\":1492,\"_179\":1491,\"_182\":1498,\"_184\":1498,\"_954\":1499,\"_185\":1500,\"_200\":1501,\"_188\":338,\"_189\":339,\"_192\":1502,\"_965\":23,\"_972\":1506,\"_967\":1507},{\"_49\":1489,\"_175\":1490},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/bltb37e79c74cb704e4/69a0aba266382600086535c3/Gallery_-_Protect_NOI.jpg\",\"An open hand with a shield with a dollar sign on it floating above it\",\"Protect Your Bottom Line! Strategies to Shield and Grow Self-Storage Net Operating Income and Asset Value\",[1493],{\"_100\":1386,\"_1387\":1494,\"_771\":1495},{\"_1389\":1390},[1496],{\"_100\":1393,\"_1393\":1497},\"While self-storage is widely considered a recession-proof industry because of its resilience during tough economic times, that doesn’t mean your net operating income (NOI) is indestructible. Many factors can quickly erode profits, making it essential to protect your bottom line. This gallery shares operational strategies that preserve and even grow your NOI, which also maximizes facility value.\",\"/revenue-management/protect-your-bottom-line-strategies-to-shield-and-grow-self-storage-net-operating-income-and-asset-value\",{},\"Feb 27, 2026\",25,[1503],{\"_62\":1504,\"_198\":181,\"_196\":1505},\"Scott Holland\",\"/author/scott-holland\",{\"_974\":23,\"_975\":23},{\"_969\":23,\"_970\":1508},[],{\"_100\":1086,\"_941\":1510},{\"_190\":1457,\"_202\":1290,\"_204\":1286,\"_172\":1511,\"_177\":1514,\"_180\":181,\"_1383\":1515,\"_179\":1514,\"_182\":1521,\"_184\":1521,\"_954\":1522,\"_185\":1523,\"_200\":1524,\"_188\":1525,\"_189\":301,\"_192\":1526,\"_965\":23,\"_972\":1530,\"_967\":1531},{\"_49\":1512,\"_175\":1513},\"https://eu-images.contentstack.com/v3/assets/bltf0a690941f58b2e5/blt510bd7abdc7971d7/693b50dae7ea773dc5cadbe4/Feature_art_3.jpg\",\"An image of a self-storage building with the words 2026 finaning on the front\",\"Thinking Beyond Interest Rates: Self-Storage Lending Options and Strategies for 2026\",[1516],{\"_100\":1386,\"_1387\":1517,\"_771\":1518},{\"_1389\":1390},[1519],{\"_100\":1393,\"_1393\":1520},\"Many self-storage developers, investors and owners have waited on the sidelines for the “perfect” interest-rate environment to appear. Some, however, have recognized the futility of this and are instead folding current financing costs into their plans rather than counting on future cuts. This presentation will help you understand the lending options available for 2026 and provide guidance on how to choose the right one for your next business venture.\",\"/financing/thinking-beyond-interest-rates-self-storage-lending-options-and-strategies-for-2026\",{},\"Dec 12, 2025\",29,\"Financing\",[1527],{\"_62\":1528,\"_198\":199,\"_196\":1529},\"Steve Libert\",\"/author/steve-libert\",{\"_974\":23,\"_975\":23},{\"_969\":23,\"_970\":1532},[],{\"_121\":1451,\"_64\":567},{\"_1083\":1535,\"_121\":560,\"_1449\":2007},[1536,1688,1834],{\"_100\":1086,\"_941\":1537},{\"_190\":191,\"_202\":1290,\"_204\":1286,\"_172\":1538,\"_177\":1124,\"_180\":1539,\"_1383\":1540,\"_179\":1124,\"_182\":1125,\"_184\":1125,\"_954\":1682,\"_185\":1127,\"_200\":1133,\"_188\":347,\"_189\":348,\"_192\":1683,\"_965\":23,\"_972\":1685,\"_967\":1686},{\"_49\":1122,\"_175\":1123},\"If you’re a self-storage owner, do you know who's really driving the success of your business? It’s your frontline facility managers—but only if you get out of their way and allow them to properly do their job. Drawing from Theodore Roosevelt's “man in the arena” philosophy and his own hard-earned lessons, fellow operator Ben Burkhart reveals why you need to listen to your staff, trust in their real-world expertise and empower them.\",[1541,1546,1555,1560,1565,1570,1575,1583,1594,1599,1604,1609,1614,1619,1624,1629,1634,1639],{\"_100\":1386,\"_1387\":1542,\"_771\":1543},{\"_1389\":1390},[1544],{\"_100\":1393,\"_1393\":1545},\"In 1910, after serving eight years as U.S. President, Theodore Roosevelt gave a famous speech at the Sorbonne in Paris titled “Citizenship in a Republic.” In it, he made the following famous statement, which is still venerated and referenced widely today:\",{\"_100\":1386,\"_1387\":1547,\"_771\":1548},{\"_1389\":1390},[1549],{\"_100\":1393,\"_1550\":1551,\"_1393\":1554},\"marks\",[1552],{\"_100\":1553},\"italic\",\"It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.\",{\"_100\":1386,\"_1387\":1556,\"_771\":1557},{\"_1389\":1390},[1558],{\"_100\":1393,\"_1393\":1559},\"In essence, this is a call for action, for living life fully and not sitting on the sidelines. The “man in the arena” is the person who’s in the trenches fighting the good fight, doing the hard work to take risks and pursue worthy goals.\",{\"_100\":1386,\"_1387\":1561,\"_771\":1562},{\"_1389\":1390},[1563],{\"_100\":1393,\"_1393\":1564},\"Here’s an example. On my first big self-storage development, which I still own and operate, I hired an engineer to create the plans and a contractor to perform the dirt work. In the middle of the initial mass grading, we ran into lots of bad soil we didn’t anticipate. The engineer told me it would cost $200,000 to solve the problem with import and export, but that meant bankruptcy for me.\",{\"_100\":1386,\"_1387\":1566,\"_771\":1567},{\"_1389\":1390},[1568],{\"_100\":1393,\"_1393\":1569},\"I spoke to the owner of the company doing the site work. He considered the engineer’s solution, then he said, “Let me take care of this. We’ll be OK. I’ve been doing this my whole life, and that engineer is wrong.” Over the next few days, he dug a massive borrow pit and essentially swapped the front of the property with the back so everything balanced. The project was saved, and we ultimately came in at budget. At the time, that guy was my man in the arena. He had the boots-on-the-ground knowledge and knew what he was doing.\",{\"_100\":1386,\"_1387\":1571,\"_771\":1572},{\"_1389\":1390},[1573],{\"_100\":1393,\"_1393\":1574},\"If you’re a self-storage owner, you’re no doubt focused on the health and performance of your business. Do you know who your man in the arena is? It’s your frontline facility manager! And you need to recognize that, as they might save your bacon one day the way that site contractor saved mine.\",{\"_100\":1576,\"_1387\":1577,\"_771\":1580},\"heading\",{\"_1389\":1390,\"_1578\":1579},\"level\",3,[1581],{\"_100\":1393,\"_1393\":1582},\"Lessons Learned\",{\"_100\":1386,\"_1387\":1584,\"_771\":1585},{\"_1389\":1390},[1586,1588,1592],{\"_100\":1393,\"_1393\":1587},\"In my self-storage operation, I focus heavily on my people. I \",{\"_100\":1393,\"_1550\":1589,\"_1393\":1591},[1590],{\"_100\":1553},\"listen\",{\"_100\":1393,\"_1393\":1593},\" to them because I’ve learned first-hand that the person who gets things done on the team isn’t always the one who’s most popular or been around the longest.\",{\"_100\":1386,\"_1387\":1595,\"_771\":1596},{\"_1389\":1390},[1597],{\"_100\":1393,\"_1393\":1598},\"When I went to Virginia Tech, I worked on the university farm as a general laborer. Pretty regularly, some very competent professor in a tie and suitcoat would show up there and present us with a research project we knew was impossible—something that worked on paper but was impractical in the real world. They didn’t ask for or value the staff’s input, and the study would predictably fail. But sometimes, a professor would present us with an idea and ask, “What do you think? Can we make this work?” In collaborating with them, we were often able to make the impossible possible. We applied ourselves harder because we felt valued and supported.\",{\"_100\":1386,\"_1387\":1600,\"_771\":1601},{\"_1389\":1390},[1602],{\"_100\":1393,\"_1393\":1603},\"When I was in my 20s, I worked as a self-storage lender for one of the largest banks in the world. As low man on the totem pole, I was the one dealing with actual borrowers every day, but nobody seemed to listen to me when I spoke about challenges, pricing, marketing or inefficient processes. Understandably, I didn’t like it there; but I liked and related to my customers, though. They worked hard. They took risks and made things happen. They made sacrifices to get through tough situations.\",{\"_100\":1386,\"_1387\":1605,\"_771\":1606},{\"_1389\":1390},[1607],{\"_100\":1393,\"_1393\":1608},\"They helped me understand the type of business owner I wanted to be and the types of behaviors I would avoid when I was the one in charge. In short, I learned the importance of both being and listening to the man in the arena.\",{\"_100\":1576,\"_1387\":1610,\"_771\":1611},{\"_1389\":1390,\"_1578\":1579},[1612],{\"_100\":1393,\"_1393\":1613},\"Listen and Empower\",{\"_100\":1386,\"_1387\":1615,\"_771\":1616},{\"_1389\":1390},[1617],{\"_100\":1393,\"_1393\":1618},\"In my self-storage operation, I want to know what our man in the arena—the store manager—sees, experiences and knows. They’re the ones who work closely with our tenants every day, and yet they’re sometimes overlooked by the marketing specialist or middle manager who interprets success or failure from spreadsheets, algorithms and phantom jargon like “search loss.”\",{\"_100\":1386,\"_1387\":1620,\"_771\":1621},{\"_1389\":1390},[1622],{\"_100\":1393,\"_1393\":1623},\"My managers never talk about website impressions or existing-customer rate increases. They tell me what things look like on the ground, where we actually compete for and serve tenants every day. They know my renters and my property. The good ones understand the little submarkets in which we thrive. The best ones know to push back against the protocols that fail, and I listen. They break some eggs along the way, but that’s how the omelet is made.\",{\"_100\":1386,\"_1387\":1625,\"_771\":1626},{\"_1389\":1390},[1627],{\"_100\":1393,\"_1393\":1628},\"I want everyone in my operation to win, not just me as the owner. If my managers are happy and winning, so are my customers, and I’m more likely to be a profitable business person in the long term. And even if we aren’t yet at peak performance, I know it’s coming because my managers are aware that their efforts and day-to-day experience truly matter to me.\",{\"_100\":1386,\"_1387\":1630,\"_771\":1631},{\"_1389\":1390},[1632],{\"_100\":1393,\"_1393\":1633},\"In the course of my career, I’ve visited with thousands of self-storage managers across the country, and honestly, a lot of them are terrible at their job. They’re unhappy and unmotivated because the big company they work for doesn’t listen, doesn’t ask for or trust their input, and doesn’t empower them to do what they need to do to achieve success.\",{\"_100\":1386,\"_1387\":1635,\"_771\":1636},{\"_1389\":1390},[1637],{\"_100\":1393,\"_1393\":1638},\"As our world moves to prioritize “predictable” technology over people, or profit and process over ethics, I’m staying focused on that man in the arena. The result is that my managers are winning and my customers are happy. We may still break some eggs here and there, but I think “The Colonel” would approve.\",{\"_100\":1386,\"_1387\":1640,\"_771\":1641},{\"_1389\":1390},[1642,1646,1656,1660,1667,1671,1678],{\"_100\":1393,\"_1550\":1643,\"_1393\":1645},[1644],{\"_100\":1553},\"Benjamin Burkhart is the owner of \",{\"_100\":1393,\"_1550\":1647,\"_1393\":1655},[1648,1654],{\"_100\":196,\"_1387\":1649},{\"_5\":1650,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"https://storagestudy.com/\",\"target\",\"rel\",\"class\",{\"_100\":1553},\"StorageStudy.com\",{\"_100\":1393,\"_1550\":1657,\"_1393\":1659},[1658],{\"_100\":1553},\", a self-storage feasibility and consulting firm based in Richmond, Virginia. He’s also a managing general partner with \",{\"_100\":1393,\"_1550\":1661,\"_1393\":1666},[1662,1665],{\"_100\":196,\"_1387\":1663},{\"_5\":1664,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"https://www.prosafestorage.com/\",{\"_100\":1553},\"ProSafe Storage\",{\"_100\":1393,\"_1550\":1668,\"_1393\":1670},[1669],{\"_100\":1553},\", a self-storage development and investment company that operates four facilities in Ohio, South Carolina and Virginia. To reach him, call 804.598.8742 or email \",{\"_100\":1393,\"_1550\":1672,\"_1393\":1677},[1673,1676],{\"_100\":196,\"_1387\":1674},{\"_5\":1675,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"mailto:ben@storagestudy.com\",{\"_100\":1553},\"ben@storagestudy.com\",{\"_100\":1393,\"_1550\":1679,\"_1393\":1681},[1680],{\"_100\":1553},\". \",{},[1684],{\"_62\":1130,\"_198\":1132,\"_196\":1131},{\"_974\":23,\"_975\":23},{\"_969\":23,\"_970\":1687},[],{\"_100\":1086,\"_941\":1689},{\"_190\":191,\"_202\":1290,\"_204\":1286,\"_172\":1690,\"_177\":440,\"_180\":441,\"_1383\":1691,\"_179\":440,\"_182\":442,\"_184\":442,\"_954\":1828,\"_185\":443,\"_200\":256,\"_188\":408,\"_189\":409,\"_192\":1829,\"_965\":23,\"_972\":1831,\"_967\":1832},{\"_49\":438,\"_175\":439},[1692,1705,1718,1723,1728,1733,1746,1759,1780,1785,1796,1801],{\"_100\":1386,\"_1387\":1693,\"_771\":1694},{\"_1389\":1390},[1695,1697,1703],{\"_100\":1393,\"_1393\":1696},\"When we talk about \",{\"_100\":1393,\"_1550\":1698,\"_1393\":1702},[1699],{\"_100\":196,\"_1387\":1700},{\"_5\":1701,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"https://www.insideselfstorage.com/self-storage-profit-centers\",\"self-storage profit centers\",{\"_100\":1393,\"_1393\":1704},\", the conversation usually revolves around selling boxes, locks, packing supplies and the such. Perhaps vehicle storage, truck rentals and maybe even wine storage enter the conversation. But there’s a customer segment that’s often missing from this discussion—your business tenants. Yes, they might need all those things I just mentioned, but they also have some unique requirements and they’re seeking companies that can support them on multiple levels, not just provide four walls and a roll-up door. \",{\"_100\":1386,\"_1387\":1706,\"_771\":1707},{\"_1389\":1390},[1708,1710,1716],{\"_100\":1393,\"_1393\":1709},\"The self-storage operators who can deliver the whole package are the ones who'll capture this lucrative, loyal customer base and transform their facilities from commodity storage into \",{\"_100\":1393,\"_1550\":1711,\"_1393\":1715},[1712],{\"_100\":196,\"_1387\":1713},{\"_5\":1714,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"https://www.insideselfstorage.com/sales/how-the-digital-economy-is-driving-new-self-storage-revenue-catering-to-digital-nomads-and-e-commerce-sellers\",\"essential business hubs\",{\"_100\":1393,\"_1393\":1717},\". This isn't just about adding more products and services just because. You’ve likely already done that. Rather, this is a reimagining what self-storage can be in today’s digital economy. These customers represent longer lease terms, higher price tolerance and significantly lower churn rates than traditional residential renters. The question isn't whether this market exists—it's if your self-storage business is positioned to serve it before your competition does.\",{\"_100\":1576,\"_1387\":1719,\"_771\":1720},{\"_1389\":1390,\"_1578\":1579},[1721],{\"_100\":1393,\"_1393\":1722},\"Ditching the Storefront\",{\"_100\":1386,\"_1387\":1724,\"_771\":1725},{\"_1389\":1390},[1726],{\"_100\":1393,\"_1393\":1727},\"The fact is that more entrepreneurs and start-ups are skipping the expensive storefronts, along with the associated utility bills, property taxes and all the headaches that come with traditional brick-and-mortar locations. Instead, they're running thriving companies from their smartphones and laptops from their living rooms, coffee shops, and yes, self-storage units. E-commerce has fundamentally changed the game. You can sell globally without ever greeting a customer face-to-face, which means that prime real estate on Main Street isn't just unnecessary but it's a waste of money for many business owners. \",{\"_100\":1386,\"_1387\":1729,\"_771\":1730},{\"_1389\":1390},[1731],{\"_100\":1393,\"_1393\":1732},\"While these storefront-free entrepreneurs don’t require an office, per se, they do need smart infrastructure. This is where self-storage enters with an affordable solution. Sure, they still might need to rent a unit or two to stash their inventory at your secure site, but there are also other necessities that you can provide for free, or possibly a small fee. This might include workstations or a conference rooms, copiers and printers, notary services, or perhaps units with built-in counters or shelving. They also need reliable WiFi and a comfortable place to take a phone call when visiting their unit.\",{\"_100\":1386,\"_1387\":1734,\"_771\":1735},{\"_1389\":1390},[1736,1738,1744],{\"_100\":1393,\"_1393\":1737},\"Offering onsite shipping services through partnerships with major carriers or providing a full-service shipping center can be a huge draw for a business owner who sends packages. This has been a successful venture for \",{\"_100\":1393,\"_1550\":1739,\"_1393\":1743},[1740],{\"_100\":196,\"_1387\":1741},{\"_5\":1742,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"https://www.insideselfstorage.com/self-storage-profit-centers/how-our-self-storage-facility-became-a-one-stop-shop-by-adding-a-postal-center\",\"Vail Ranch Self Storage\",{\"_100\":1393,\"_1393\":1745},\" in Temecula, California. The site opened an onsite postal center that caters to its own customers and the community at large. \",{\"_100\":1386,\"_1387\":1747,\"_771\":1748},{\"_1389\":1390},[1749,1751,1757],{\"_100\":1393,\"_1393\":1750},\"Conversely, offering package acceptance—where the front office receives, logs and securely holds incoming deliveries for customers—can also be a game-changer for business tenants who are worried about porch pirates. This is a key move \",{\"_100\":1393,\"_1550\":1752,\"_1393\":1756},[1753],{\"_100\":196,\"_1387\":1754},{\"_5\":1755,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"https://www.insideselfstorage.com/facility-operators/nogales-self-storage-of-arizona-supports-and-expands-cross-border-business-into-mexico\",\"Nogales Self Storage in Nogales, Arizona\",{\"_100\":1393,\"_1393\":1758},\", recently made when it expanded its suite of services to support the growing U.S.–Mexico border commercial gateway. In addition to providing storage units, the facility now accepts packages on behalf of tenants from third‑party carriers as well as offers rental mailboxes.\",{\"_100\":1386,\"_1387\":1760,\"_771\":1761},{\"_1389\":1390},[1762,1764,1770,1772,1778],{\"_100\":1393,\"_1393\":1763},\"If you have excess land or are developing a new site, \",{\"_100\":1393,\"_1550\":1765,\"_1393\":1769},[1766],{\"_100\":196,\"_1387\":1767},{\"_5\":1768,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"https://www.insideselfstorage.com/self-storage-profit-centers/iss-blog-flex-space-is-it-the-next-big-opportunity-for-self-storage-operators-\",\"flex space\",{\"_100\":1393,\"_1393\":1771},\" could be another option. These sites cater directly to small businesses seeking more affordable office or warehouse suites. And more \",{\"_100\":1393,\"_1550\":1773,\"_1393\":1777},[1774],{\"_100\":196,\"_1387\":1775},{\"_5\":1776,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"https://www.insideselfstorage.com/search?q=flex+space\",\"self-storage developers\",{\"_100\":1393,\"_1393\":1779},\" are considering it for new projects.\",{\"_100\":1576,\"_1387\":1781,\"_771\":1782},{\"_1389\":1390,\"_1578\":1579},[1783],{\"_100\":1393,\"_1393\":1784},\"Making Bank\",{\"_100\":1386,\"_1387\":1786,\"_771\":1787},{\"_1389\":1390},[1788,1790,1794],{\"_100\":1393,\"_1393\":1789},\"All these services keep your business tenants on site and the revenue flowing \",{\"_100\":1393,\"_1550\":1791,\"_1393\":1793},[1792],{\"_100\":1553},\"into\",{\"_100\":1393,\"_1393\":1795},\" your facility. They don’t need to run over to the UPS store to send a package or visit their mailbox. They don’t have to worry about standing in line at the bank for notary services. For self-storage operators who are paying attention, this isn't just a trend—it's a complete reimagining of who your customers are and what they need from you. \",{\"_100\":1386,\"_1387\":1797,\"_771\":1798},{\"_1389\":1390},[1799],{\"_100\":1393,\"_1393\":1800},\"Moreover, these customers aren't month-to-month renters looking for the cheapest rate to store their household goods. They’re seeking a partner of sorts, a reliable self-storage facility that can provide the services they need to support their growing company. When you do this, you open your site to a loyal renter base. You've also created a competitive advantage that's nearly impossible to replicate. The operators who recognize this opportunity early aren't just renting space. They're becoming business partners, and that's a relationship worth far more than any single lock or box you sell.\",{\"_100\":1386,\"_1387\":1802,\"_771\":1803},{\"_1389\":1390},[1804,1808,1813,1817,1824],{\"_100\":1393,\"_1550\":1805,\"_1393\":1807},[1806],{\"_100\":1553},\"Amy Campbell is senior editor of \",{\"_100\":1393,\"_1550\":1809,\"_1393\":589},[1810,1812],{\"_100\":1811},\"bold\",{\"_100\":1553},{\"_100\":1393,\"_1550\":1814,\"_1393\":1816},[1815],{\"_100\":1553},\". To reach her, email \",{\"_100\":1393,\"_1550\":1818,\"_1393\":1823},[1819,1822],{\"_100\":196,\"_1387\":1820},{\"_5\":1821,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"mailto:amy.campbell@informa.com\",{\"_100\":1553},\"amy.campbell@informa.com\",{\"_100\":1393,\"_1550\":1825,\"_1393\":1827},[1826],{\"_100\":1553},\".\",{},[1830],{\"_62\":446,\"_198\":448,\"_196\":447},{\"_974\":23,\"_975\":23},{\"_969\":23,\"_970\":1833},[],{\"_100\":1086,\"_941\":1835},{\"_190\":191,\"_202\":1290,\"_204\":1286,\"_172\":1836,\"_177\":1233,\"_180\":1837,\"_1383\":1838,\"_179\":1233,\"_182\":1234,\"_184\":1234,\"_954\":2001,\"_185\":1236,\"_200\":256,\"_188\":387,\"_189\":388,\"_192\":2002,\"_965\":23,\"_972\":2004,\"_967\":2005},{\"_49\":1231,\"_175\":1232},\"Most self-storage operators shrug off software glitches as a standard part of doing business, but these problems create a financial impact that can be far higher than you realize. In fact, cumulative losses could easily reach tens of thousands of dollars per year. In this blog post, the chief innovation officer for QuikStor explains what the data shows and what you can do to avoid carrying the burden and cost of unreliable programs.\",[1839,1844,1849,1854,1859,1864,1869,1874,1879,1884,1889,1894,1899,1904,1909,1914,1919,1924,1963,1968,1973],{\"_100\":1386,\"_1387\":1840,\"_771\":1841},{\"_1389\":1390},[1842],{\"_100\":1393,\"_1393\":1843},\"For many self-storage operators, software problems are a fact of life. The booking portal crashes on a Saturday morning. Autopay fails for a handful of tenants. The gate controller falls out of sync, and nobody notices until a delinquent tenant walks in. These disruptions tend to get absorbed as the cost of doing business, but the cumulative impact is far higher than most operators realize.\",{\"_100\":1386,\"_1387\":1845,\"_771\":1846},{\"_1389\":1390},[1847],{\"_100\":1393,\"_1393\":1848},\"Drawing on data provided by Cushman \u0026 Wakefield, Inside Self-Storage, Mordor Intelligence, the Self Storage Association and other publicly available sources, my company built a cost model based on five dimensions of software reliability: uptime, payment processing, integration stability, reporting accuracy and support responsiveness. We estimate that a typical 300-unit facility loses approximately $50,900 per year due to program failure.\",{\"_100\":1386,\"_1387\":1850,\"_771\":1851},{\"_1389\":1390},[1852],{\"_100\":1393,\"_1393\":1853},\"Below I dig deeper to demonstrate how software issues can have serious and measurable revenue implications for a self-storage operation. I also share strategies you can use to stop paying the price incurred by unreliable programs.\",{\"_100\":1576,\"_1387\":1855,\"_771\":1856},{\"_1389\":1390,\"_1578\":1579},[1857],{\"_100\":1393,\"_1393\":1858},\"Uptime: When the System Is Down\",{\"_100\":1386,\"_1387\":1860,\"_771\":1861},{\"_1389\":1390},[1862],{\"_100\":1393,\"_1393\":1863},\"Every hour of unplanned downtime caused by self-storage software failure is an hour when prospective self-storage tenants will move on to the next facility—particularly during peak rental time. The math of these defections is straightforward.\",{\"_100\":1386,\"_1387\":1865,\"_771\":1866},{\"_1389\":1390},[1867],{\"_100\":1393,\"_1393\":1868},\"Using a monthly average rental rate of $128 and an average tenant stay of 12 months, each lost move-in represents roughly $1,536 in annual revenue. Assuming four failed move-ins during a single hour of downtime—a modest estimate—that’s $6,144. Even more concerning, legacy software outages disproportionately occur on weekends and at the end of the month when lead volume is at its peak, which would push that dollar amount even higher.\",{\"_100\":1576,\"_1387\":1870,\"_771\":1871},{\"_1389\":1390,\"_1578\":1579},[1872],{\"_100\":1393,\"_1393\":1873},\"Payment Processing: The Silent Drain\",{\"_100\":1386,\"_1387\":1875,\"_771\":1876},{\"_1389\":1390},[1877],{\"_100\":1393,\"_1393\":1878},\"Most self-storage autopay failures can be traced back to outdated payment-gateway connections that lack automatic card-updater support. When a tenant receives a new debit card, a legacy system has no mechanism to update the stored information, so the next charge attempt fails. Using the same $128 average monthly rent figure from above, that’s another way of losing $1,536 in annual revenue—a realistic vulnerability considering credit card turnover happens at every facility, every month. On the other hand, modern platforms automatically handle this scenario. \",{\"_100\":1576,\"_1387\":1880,\"_771\":1881},{\"_1389\":1390,\"_1578\":1579},[1882],{\"_100\":1393,\"_1393\":1883},\"Integration Stability: The Problem Nobody Sees\",{\"_100\":1386,\"_1387\":1885,\"_771\":1886},{\"_1389\":1390},[1887],{\"_100\":1393,\"_1393\":1888},\"Integration failures are distinct from system crashes because they fail silently. The software keeps running and the dashboard looks normal, but perhaps a gate controller has unknowingly lost its sync, or a listing portal has been showing incorrect availability for days. Our data cites this as the costliest and least-visible reliability problem for operators using older self-storage software platforms.\",{\"_100\":1386,\"_1387\":1890,\"_771\":1891},{\"_1389\":1390},[1892],{\"_100\":1393,\"_1393\":1893},\"The business consequences are real and varied. They include lost rentals from incorrect availability data, potential legal exposure from gate-sync issues in lien disputes, and delinquent tenants gaining improper access to self-storage units. Whereas legacy batch-sync systems may not surface these issues for hours or until the next day’s data synchronization runs, modern platforms with real-time monitoring detect these problems immediately.\",{\"_100\":1576,\"_1387\":1895,\"_771\":1896},{\"_1389\":1390,\"_1578\":1579},[1897],{\"_100\":1393,\"_1393\":1898},\"Reporting Accuracy: Bad Data, Bad Decisions\",{\"_100\":1386,\"_1387\":1900,\"_771\":1901},{\"_1389\":1390},[1902],{\"_100\":1393,\"_1393\":1903},\"Inaccurate self-storage occupancy and revenue reports lead to mispriced units, missed lien-filing windows and misdirected marketing spend. For example, an operator who believes their 10-by-10 drive-up units are at 92% occupancy when it’s actually 78% won’t adjust pricing to reduce vacancy. An operator whose delinquency report misses overdue accounts may forfeit their legal right to recover units. The financial consequences of these errors compound quietly and significantly across every quarter they go undetected.\",{\"_100\":1576,\"_1387\":1905,\"_771\":1906},{\"_1389\":1390,\"_1578\":1579},[1907],{\"_100\":1393,\"_1393\":1908},\"Support Responsiveness: What Happens on a Saturday Morning\",{\"_100\":1386,\"_1387\":1910,\"_771\":1911},{\"_1389\":1390},[1912],{\"_100\":1393,\"_1393\":1913},\"When your software fails at 10 a.m. on Saturday or on the first weekend of the month when peak move-ins occur, having a vendor that provides 24/7 live support vs. coverage only during business hours means the difference between a 30-minute fix and losing your highest revenue days. Weekend and holiday vendor support for software outages isn’t optional during peak activity, it’s an operational necessity.\",{\"_100\":1576,\"_1387\":1915,\"_771\":1916},{\"_1389\":1390,\"_1578\":1579},[1917],{\"_100\":1393,\"_1393\":1918},\"Five Questions to Ask Your Software Vendor\",{\"_100\":1386,\"_1387\":1920,\"_771\":1921},{\"_1389\":1390},[1922],{\"_100\":1393,\"_1393\":1923},\"Before investing in any software for your self-storage operation, ask these five questions to the vendor:\",{\"_100\":1925,\"_771\":1926},\"bulletList\",[1927,1935,1942,1949,1956],{\"_100\":1928,\"_771\":1929},\"listItem\",[1930],{\"_100\":1386,\"_1387\":1931,\"_771\":1932},{\"_1389\":1390},[1933],{\"_100\":1393,\"_1393\":1934},\"What is your documented uptime service-level agreement?\",{\"_100\":1928,\"_771\":1936},[1937],{\"_100\":1386,\"_1387\":1938,\"_771\":1939},{\"_1389\":1390},[1940],{\"_100\":1393,\"_1393\":1941},\"How do you handle payment failures, and what’s your automatic-retry and card-updater logic?\",{\"_100\":1928,\"_771\":1943},[1944],{\"_100\":1386,\"_1387\":1945,\"_771\":1946},{\"_1389\":1390},[1947],{\"_100\":1393,\"_1393\":1948},\"Which integrations are native vs. third-party, and how are sync failures detected?\",{\"_100\":1928,\"_771\":1950},[1951],{\"_100\":1386,\"_1387\":1952,\"_771\":1953},{\"_1389\":1390},[1954],{\"_100\":1393,\"_1393\":1955},\"What real-time monitoring tools are available to my facility manager? (Reliability requires operator-side visibility, not just internal vendor dashboards.)\",{\"_100\":1928,\"_771\":1957},[1958],{\"_100\":1386,\"_1387\":1959,\"_771\":1960},{\"_1389\":1390},[1961],{\"_100\":1393,\"_1393\":1962},\"What are your support hours and documented response-time guarantees, specifically for weekends and holidays?\",{\"_100\":1386,\"_1387\":1964,\"_771\":1965},{\"_1389\":1390},[1966],{\"_100\":1393,\"_1393\":1967},\"The figures in my company’s software-reliability benchmark report are modeled scenarios built on real market inputs and directional assumptions about failure frequencies and loss rates. While every self-storage facility’s financial exposure is different, the message behind the math is consistent: Software failures cost operators more than they think, and the gap between legacy platforms and modern ones is widening.\",{\"_100\":1386,\"_1387\":1969,\"_771\":1970},{\"_1389\":1390},[1971],{\"_100\":1393,\"_1393\":1972},\"The question isn’t whether your self-storage software will fail, it’s whether you’ll know when it does. More importantly: How much lost income will it cost your business before you find out?\",{\"_100\":1386,\"_1387\":1974,\"_771\":1975},{\"_1389\":1390},[1976,1980,1987,1991,1998],{\"_100\":1393,\"_1550\":1977,\"_1393\":1979},[1978],{\"_100\":1553},\"Andre Hadzi-Pavlovic is chief innovation officer at \",{\"_100\":1393,\"_1550\":1981,\"_1393\":1986},[1982,1985],{\"_100\":196,\"_1387\":1983},{\"_5\":1984,\"_1651\":756,\"_1652\":-5,\"_1653\":-5},\"http://www.quikstor.com\",{\"_100\":1553},\"QuikStor\",{\"_100\":1393,\"_1550\":1988,\"_1393\":1990},[1989],{\"_100\":1553},\", where he leads the creation of next-generation technology for the self-storage industry. With extensive experience spanning startups, venture capital and established enterprises, Andre has built and scaled multiple SaaS platforms into sector leaders. He’s known for blending strategic vision with hands-on execution, particularly in transforming technology organizations and driving innovation at scale. At QuikStor, he’s advancing a mission to redefine the way self-storage operators leverage technology to compete, innovate and grow. 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