Pied Piper Management Company, LLC - Measure, Report and Improve

PSI^® Fact-Based Performance Measurement

Prospect Satisfaction Index^® allows benchmarking how well each location follows best practices to engage new customers, and how that performance compares to what's possible.

PSI^® is a data-driven methodology refined over 15+ years in the motor vehicle industries, with hundreds of thousands of evaluations completed—and now applied across many other industries.

We analyze thousands of real customer interactions to identify the best-practice behaviors that consistently drive sales and loyalty. Then we measure and report how well each location follows those behaviors—using a powerful combination of A.I. and trained human evaluators. "If you measure it <and report it> it will change."

Our annual industry studies reveal how major brands perform relative to one another—enabling clients to benchmark performance and improve based on real-world customer engagement data.

LHE™ Continual Lead Handling Oversight & Warning

Lead Handling Effectiveness™ (LHE™) is an easy-to-use subscription service that monitors how effectively retail locations handle new customer inquiries and follow up, and alerts management when failures occur, before you lose more sales.

• Each week, evaluates inbound customer contact via phone, chat, and web forms
• Measures follow up behavior by phone, text, and email
• Provides location level scoring across networks of retail locations
• Texts or emails Alerts to local management when failures occur
• Delivers monthly interactive Executive Briefings

Facility Evaluation & Audit Programs – Trusted Results

Pied Piper Facility Evaluation / Audit Programs

When it comes to facility evaluation / audit programs, this isn't our first time. Choose Pied Piper when accuracy, reliability, and flexibility matter.

Brands, manufacturers, and franchisors rely on Pied Piper to evaluate how well their retail locations follow established facility standards, supporting consistency and effectiveness across all locations.

With Pied Piper, facility evaluation/audit clients avoid surprises. Programs run smoothly, on time, on budget, and with trusted results. Pied Piper manages every detail using our experienced team and our own flexible, proprietary, in-house software. Unlike other vendors that act as "temp agencies," relying on the "tribal knowledge" of evaluators and using third-party software, Pied Piper delivers fully integrated programs.  We provide in-depth training, including a 100+ page custom Sourcebook™ and training videos, ensuring consistent results. Our A.I.-powered tools, like Computer Vision analysis and interactive chatbots, add precision and insight.