Pega Events and Webcasts

New Jersey Digital Government Summit

Wed, 29 May 2013 00:00 -0400 Wed, 29 May 2013 00:00 -0400

This event is for and about state and local government. The purpose of the event is to foster discussion and dialogue on the use of information technology as a strategic tool for managers, executives and policy makers. Pega will be attending this event. Stop by and meet us!

Customer Value Management : comment l’intégrer pour piloter la relation client?

Thu, 30 May 2013 14:00 -0400 Thu, 30 May 2013 14:00 -0400

Depuis plusieurs années, les directions marketing et commerciales des opérateurs télécoms bénéficient d’une connaissance approfondie de leurs clients. Elles s’appuient sur une segmentation détaillée prenant en compte différents indicateurs tels que les facteurs sociodémographiques, le revenu moyen par client (ARPU), les types de clients, leur préférence en terme de produit ou services associés, etc

Toutefois cette approche, basée principalement sur des moyennes, ne leur permet pas de différencier de manière pertinente les clients les plus rentables, les plus à même d’évoluer en terme de revenu généré ou encore ceux qu’il vaut mieux laisser partir.

C’est là qu’intervient la notion de « Valeur Client » : Quel est le potentiel de consommation, de fidélité des clients ? Quels sont les risques d’attrition ? Faut-il retenir ce client ? Si oui, quel est le coût associé ? Quelles sont les meilleures offres à proposer à ce client, par quels canaux et à quel moment ?

Une telle démarche permet de développer une stratégie cohérente qui met les clients au centre des actions à mener et contribue à améliorer la Relation Client.

Pour mettre en œuvre cette stratégie, il faut des solutions permettant de considérer le client sous tous ses angles, en capturant toutes les informations reçues quel que soit le canal utilisé : parcours engagé sur le web, informations données lors des interactions… Les opérateurs Télécoms doivent aussi pouvoir traiter chaque client comme un individu, en se fondant sur son histoire et son contexte propres pour élaborer la « Next-Best-Action » (prochaine action la plus adaptée) qui répondra à ses besoins particuliers, tout en respectant la stratégie commerciale et marketing préalablement définies.

Les opérateurs optimisent ainsi la relation avec leur client, et proposent des offres et des actions pertinentes et cohérentes, là encore quel que soit le canal privilégié.

Venez en débattre lors de la Tribune de L’Atelier, organisée avec notre partenaire Pegasystems le 30 mai prochain.

Technology & Innovation – the Future of Banking & Financial Services, Melbourne

Thu, 06 Jun 2013 00:00 -0400 Thu, 06 Jun 2013 00:00 -0400

FST Media is holding its seventh annual Technology & Innovation – the Future of Banking and Financial Services Conference in Melbourne on 6th & 7th June. The conference will feature presentations from leading executives from the Australian banking and financial services sector and will give you an opportunity to engage with 450+ senior IT and business decision makers. Industry executives have complimentary access to the event. Limited seats available.

PegaWORLD 2013

Sun, 09 Jun 2013 00:00 -0400 Sun, 09 Jun 2013 00:00 -0400

Join us for the Industry’s leading BPM conference, PegaWORLD 2013, to be held June 9-11, 2013 in Orlando, FL. Learn how the world’s leading organizations are optimizing the customer experience and automating operations with BPM technology.

Call Center Week

Mon, 10 Jun 2013 00:00 -0400 Mon, 10 Jun 2013 00:00 -0400

The 14th Annual Call Center Week, taking place June 10 - 14, 2013 joins call center leaders and gurus for a week of unforgettable knowledge-sharing and networking.

What Makes this Event Unique:

The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve worldclass call center status.
The event will include: 6 Keynotes; 32 Unique Tracks, 9 Workshops; 2 Master Classes, 2 Site Tours and a dozen hours of Networking
Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results

AHIP’s Institute 2013

Wed, 12 Jun 2013 00:00 -0400 Wed, 12 Jun 2013 00:00 -0400

As you navigate the changes to our health care system, Institute June 12-14 in Las Vegas, will deliver answers to your long-term business considerations, as well as the day-to-day challenges you're facing as you rush to meet the requirements of the ACA. You'll have the opportunity to join thousands of health care stakeholders who are thinking about health care differently. It's the perfect opportunity to connect, converge, and collaborate with thousands of health care stakeholders. No other industry event offers the mix of workshops, general, concurrent and breakfast sessions; networking opportunities; and products and services featured in an extensive Exhibit Hall than AHIP's Institute 2013 does. Pegasystems is a Major sponsor and exhibitor at this year's Institute.

Stop by and visit Pega in booth #221.

Managing Product Complexity in Healthcare

Thu, 20 Jun 2013 14:00 -0400 Thu, 20 Jun 2013 14:00 -0400

The Healthcare climate is more complex than ever. Whether driven by Health reform, retail market, cost-conscious employers, or plan operations, the result is clear: plans face a critical time to develop and deploy new products. Challenges of product development have many sources, including siloed departments and legacy systems with no systematic way to confirm that the product being designed is that product that will be administered. The cost comes in: higher appeal and adjustment rates, lower customer satisfaction, and decreased customer brand loyalty.

Health plans that learn to be adaptive, agile and efficient with product lifecycle management, will differentiate themselves in the marketplace and be better positioned to capitalize on the new opportunities.

Attendees will learn:

Solutions to develop and deploy new products in less time while being cost-conscious
Best practices to be adaptive, agile and efficient within your product lifecycle management
Ways to decrease appeal and adjustment rates while increasing customer satisfaction and brand loyalty

Speakers:

Jeannie Murphy, CPA, Senior Manager, Capgemini Healthcare Practice
Terry Weber, Director, Industry Principal – Healthcare, Pegasystems

Extending the Value of your ERP System with Dynamic Case Management

Thu, 27 Jun 2013 11:00 -0400 Thu, 27 Jun 2013 11:00 -0400

Enterprise Resource Planning (ERP) has become a critical part of the business landscape, handling important data about company financials, customers and employees and helping you execute discrete processes like payroll, order-to-cash, and more.

But now your company is building and managing processes that go beyond core ERP functions to manage people, systems, and work across and outside your organization. And often, these processes have to change fast, handling new customers, products, regulations, and business relationships that challenge your ERP and other core systems to keep up.

So how can you balance the business teams’ need to respond and adapt to change while fully leveraging the data, logic and processes that live in ERP systems?

In this webinar, Stephen Zisk, Senior BPM Marketing Manager at Pegasystems, looks at how you can extend your systems of record in critical business processes with dynamic case management to improve agility, ease-of-use, and speed of change.

Join this webinar to:

Look at the common challenges for ERP applications when changing your business processes and get suggestions on how to overcome them
Explore how dynamic case management – an approach that helps manage both structured and ad hoc processes – can help guide and automate work to improve efficiency, accountability and compliance
Hear case studies of how leading organizations are extending their core ERP platforms (SAP, Microsoft, Oracle, Lawson and others) with Pega

Stephen Zisk has worked in Enterprise Software for over 25 years, building solutions and working with customers in the Retail, Manufacturing, Financial Services, and Government sectors. Stephen has designed, developed, and marketed Workflow, Business Process Management, Business Rules, and Semantic Integration software for the last fifteen years, and focuses on, Process Improvement, Enterprise Interoperability and Business / IT collaboration.

North Carolina Digital Government Summit

Wed, 28 Aug 2013 00:00 -0400 Wed, 28 Aug 2013 00:00 -0400