QlikView Support Updates

Version 11 Service Release 1 Update 1 now available

qliktech@sgaur.hosted.jivesoftware.com — Fri, 13 Apr 2012 08:34:14 GMT

Hi everyone,

Version 11 Service Release 1 Update 1 has been made available for download on our download site. We apologize for the delay in releasing SR1 - details on the bugs fixed in this Update are included in the release notes.

Release notes can be downloaded from here http://d1cf4w4kkla6tb.cloudfront.net/qlikview/11.00/11282/QlikView%2011%20build%2011282%20SR1%20Update%20Release%20Notes.pdf.

Thank you for using QlikView.

Global Support

QlikView Download site technical problems

qliktech@sgaur.hosted.jivesoftware.com — Tue, 27 Mar 2012 14:08:35 GMT

We are aware of some users being unable to access the download site at the moment. Users of Firefox 11 and Internet Explorer 9 are most affected, if you cannot access the download site using these browsers, please try Chrome instead. Our web team are working hard to correct this problem and we apologize for the inconvenience.

Please note that version 11 SR1 will be available on the download site again in the next few days.

Regards

Global Support Team

Version 11 Service Release 1 now available

qliktech@sgaur.hosted.jivesoftware.com — Tue, 20 Mar 2012 12:59:44 GMT

Dear QlikView users,

We are pleased to announce that version 11 Service Release 1 is now available for download http://global.qlikview.com/download/.

Service Release 1 [SR1] contains approximately 160 customer reported bug fixes plus fixes for additional internally detected bugs. SR1 full build number is 11.00.11271 and release notes are attached. Before upgrading or installing version 11 please make sure you read the release notes and follow industry best practices regarding installing and upgrading software.

Thank you for choosing QlikView!

QlikView Global Support

QlikView Update Alert

qliktech@sgaur.hosted.jivesoftware.com — Thu, 05 Jan 2012 19:55:50 GMT

We recommend that all users implement this update without delay

What: A full list of fixes and changes, including description of a security fix is included in the release notes
Who: All QlikView 11 and QlikView 10 SR3 and SR4 users
Where: http://global.qlikview.com/download/
How: Follow the "Upgrading QlikView Server" instructions in the QlikView Server Manual and QlikView Manual
- Once both Developer and QlikView Server are upgraded, recreate QVDs [by running the load script to store the QVD files again] and open and save QVW files in Developer or reload them with Publisher/Server as soon as practical.
- Customers running V10 SR3 who are not planning to upgrade to V10 SR4 should contact QlikView Support to obtain a patch regarding the security fix.
- If you have any problems upgrading your QlikView installation and have a valid maintenance contract, please contact QlikView Support.

QlikView Support Services

Standard Support over the Christmas & New Year - regional support days

qliktech@sgaur.hosted.jivesoftware.com — Fri, 16 Dec 2011 13:08:52 GMT

To all our customers and partners, we wish you compliments of the season!

During the Christmas and New Year period, Standard support will be affected due to various regional public holidays. Premium support is unaffected. For days when Standard Support is unavailable, see the table below. Please note you can still log support cases through the customer and partner portals at any time.

Support closed

Market

23-dec

24-dec

25-dec

26-dec

27-dec

28-dec

29-dec

30-dec

31-dec

01-jan

02-jan

03-jan

04-jan

05-jan

06-jan

Nordic

Yes

Spain & Portugal

Yes

France

Yes

DACH

Yes

Australia

Yes

Japan

Yes

North America

Yes

QlikView Version 10 Service Release 4 now available

qliktech@sgaur.hosted.jivesoftware.com — Fri, 02 Dec 2011 10:32:36 GMT

Hi everyone,

We are very pleased to confirm that version 10 Service Release 4 (SR4) has been released by R&D - 10.00.9274. SR4 is an extensive release with possibly the longest list of fixes of any service release to date. See the release notes attached for details of fixes. We strongly encourage you to upgrade to this service release. If you do, make sure that you follow industry best practices applicable to upgrading any production environment!

You can download your QlikView software here: http://global.qlikview.com/download/.

Thank you for choosing QlikView!

Global Support Team

Power Tools for QlikView now available

qliktech@sgaur.hosted.jivesoftware.com — Tue, 08 Nov 2011 13:15:20 GMT

We are pleased to announce that Power Tools are now available for download and use. Power Tools is a small collection of programs which can be used to help troubleshoot and manager your QlikView Server & Publisher installations.

Included in the suite are:

Shared File Viewer - provides an insight in to .shared files used by QlikView Server to store information and data for amongst other things, server objects, bookmarks and document specific data.
QlikView Server Agent - easily manage all QlikView services, including changing credentials across multiple services.
QMS API Client - interact with all the QMS (QlikView Management Service) API functions without typing any code
QV User Manager - commandline utility to list, add, remove and edit CAL information remotely
Qvs Detector - scans your subnet and lists all QlikView Servers along with information like licenses, root folder and version
Reload Schedule Migration Tool
Server Object Handler
XmlDbViewer - display and search information from the QlikView Publisher Repository XML database

Power Tools is very much a pilot program and as such are not supported as official QlikView products. We believe that they will be very useful, but they are used at your own risk. We do value your feedback, so please let us know your thoughts QlikCommunity http://community.qlikview.com/thread/38461

Download from http://d1cf4w4kkla6tb.cloudfront.net/Power%20Tools/1.0/PowerTools.exe

Thank you Stefan Bäckstrand for these fantastic tools!

QlikView Global Support

SAP Connector 5.6 now available

qliktech@sgaur.hosted.jivesoftware.com — Thu, 06 Oct 2011 13:23:46 GMT

We are pleased to announce the release of our latest SAP Connector, version 5.6. Please visit our download site for the installation files

http://global.qlikview.com/download/

Enhancements to the SAP Connector include:

An additional Connector for SAP Extractors
SUBSELECT on Cluster Tables now possible
Lookup function for variables in BeX queries

Kind regards

Global Support Support

Version 9 SR7 Update now available - build 9.0.7808

qliktech@sgaur.hosted.jivesoftware.com — Thu, 08 Sep 2011 06:55:20 GMT

We are pleased to confirm that the latest Update build for version 9 SR7 is now available on our download site http://global.qlikview.com/download/.

An Update is a build which rolls together several bug fixes (or patch builds) in to an official release which replaces the previous Update for version 9, build 9.0.7778. An Update is subject to basic regression testing on the code changes implemented.

The release notes attached detail the fixes implemented in this release. Thank you for choosing QlikView!

regards

Global Support Team

Version 10 SR3 updated - build 10.0.9061 available

qliktech@sgaur.hosted.jivesoftware.com — Wed, 13 Jul 2011 06:36:06 GMT

Hello everyone,

Unfortunately some defects were detected in version 10 SR3 build 10.0.9055 so we have released an Update which corrects them. Build 10.0.9061 can be downloaded from http://global.qlikview.com/download/.

The Update corrects the following:

QEMC - "Index was out of range" message box
Some Publisher tasks were reset by the upgrade to new scheduled date 2012-01-01
In some circumstances, QV Developer would hang when changing items in the User Preferences, Object tab

We sincerely regret any inconvenience caused and assure you that we are working hard at preventing these defects slipping through.

Thank you for using QlikView.

Global Support Team

QlikView Version 10 Service Release 3 is now available

qliktech@sgaur.hosted.jivesoftware.com — Fri, 01 Jul 2011 11:55:20 GMT

We are pleased to announce that SR3 is now available for version 10.

See http://community.qlikview.com/blogs/technicalbulletin/2011/06/30/qlikview-10-service-release-3-available-build-9055

You can download the installation files and release notes from http://global.qlikview.com/download/.

Always read the release notes and installation instructions before making any changes to your system!

QlikView Release Management Policy

qliktech@sgaur.hosted.jivesoftware.com — Fri, 01 Jul 2011 11:47:58 GMT

The attached document contains information about QlikView's Release Management Policy. This details the different kind of releases, support periods and other useful information.

Important information about End Of Support

qliktech@sgaur.hosted.jivesoftware.com — Fri, 10 Jun 2011 08:20:17 GMT

Hello and welcome to the QlikView Support Updates blog. This entry provides important information about End of Support for QlikView Software versions.

QlikView Version 8 is no longer supported.
- As announced earlier this year, QlikView version 8 is no longer supported - see http://community.qlikview.com/blogs/technicalbulletin/2011/03/09/support-for-version-8x-expires-at-the-end-of-may-2011
- We will offer 3 months limited support for version 8 customers up until the end of August 2011.
- There will be no customer patches or service releases for version 8.

QlikView Version 9 support ends October 2012
QlikView Version 10 support ends November 2013

Major Version Support Policy

QlikView provides support for a major version of the software for a minimum of 2 years from the date that major version is replaced by the next major version. For example, version 9 was replaced by version 10 in October 2010. Version 9 support therefore expires 2 years after that, in October 2012.

Thank you for choosing QlikView! If you would like to raise a support case, please log in to the customer or partner portal.

Direct Customers - http://www.qlikview.com/us/services/support/customer-portal

Partners - http://partners.qlikview.com/