QlikView Support Updates

Version 11.20 Service Release 2 is now available

2013-05-23T08:12:20Z

Hello QlikView users,

We are pleased to announce that QlikView Version 11.20 Service Release 2 is now available for download and install on www.qlikview.com/download. In addition to normal bug fixes, SR2 adds support for Internet Explorer 10, 64BIT Windows 8* and Windows Server 2012. Please see the release notes for details on bugs fixed and software changes.

* touch functionality in Windows 8 is not supported.

As blogged about earlier, please remember that QlikView 10 End of Support is 30 November 2013.

regards,

Global Support

End of Support for Version 10

2013-05-20T07:35:30Z

Hello QlikView users,

Please note, in line with our current release management policy, support for QlikView 10 will end on 30 November 2013.

We recommend that users of QlikView 10 should begin migration planning for moving to version 11.20 as soon as possible to avoid remaining on an unsupported platform. For help and guidance during your upgrade to version 11.20, see http://www.qlikview.com/us/services/consulting-services. Please note we do offer Extended Update Support for customers who are unable to migrate before EoS, however that must be arranged in advance and there is a cost associated with doing so - contact your account manager for more information or see http://www.qlikview.com/~/media/Files/resource-library/global-us/direct/datasheets/DS-QlikView-Support-Services-Brochure-EN.ashx.

Expected soon, 11.20 SR2 release.

regards,

Global Support

Do we support Windows 8 and IE10 yet?

2013-03-07T08:04:14Z

Hi everyone,

We are currently in the process of testing version 11.2 with Windows 8, 2012 Server and also Internet Explorer 10 with a view to introducing support (which may be limited) for the above in a future 11.2 Service Release. Retrospective support in version 10 and already released v11 Service Releases will not be added.

We would advise users of Windows 7 not to upgrade their Internet Explorer browser to IE10 at this time. Be aware that Windows Update may automatically install IE10. Some known issues with IE10 include (use as a guide only, not an exhaustive list):

Color gradients in captions/backgrounds not working
Unable to move columns in table boxes
Scrolling issues in table boxes
QMC task creation dialogs not working correctly
WebParts do not work correctly

regards,

Global Support

QlikView 11.20 Service Release 1 is now available - UPDATED

2013-03-15T09:56:25Z

Hi everyone,

We are pleased to announce that QlikView 11.20 Service Release 1 is now available for download on http://www.qlikview.com/download.

11.20 SR1 contains many fixes, details of which can be found in the attached release notes.

Thank you to all our customers and partners who participated in the beta program, we really appreciate your input!

UPDATE: The initial 11.20 SR1 build , 11.20.11716 has been replaced by a new build, 11.20.11718. There are two reasons for this new build

Build numbers in the pdf documentation did not match the actual build number (11.20.11715 instead of 11.20.11716)
Reported bug 58950 with increased memory usage during reloads for specific script field concatenation has been fixed. If a document script had many field concatenations such as Field1 & Field2 & Field3 & Field4 & Field5 & Field6 as NewFieldName, you may have seen an increase in memory usage during document reloads.

If you have used 11.20.11716 without any evidence of memory increase during reloads then it is not necessary to install the new build. We apologize for any inconvenience.

regards,

Global Support

Note: In line with QlikView's maintenance policy and published release management policy, support for version 10 ends at the end of November 2013. A separate post will follow shortly.

QlikView Support launches Qoncierge Service

2013-02-27T13:26:13Z

Hello QlikView users!

We are pleased to highlight the launch of QlikView's Qoncierge Service - qan we help you? Yes we Qan! Yes, that is probably overdoing the Q a little bit, but we're really excited and proud of this new service!

Please see our press release which expands on what Qoncierge is and what this service can do for you -

http://www.qlikview.com/us/company/press-room/press-releases/2013/en/0226-qliktech-launches-qoncierge-an-agile-world-class-customer-service-team

Need non-technical help - Qoncierge is for you!

For all other technical support questions use the customer portal http://www.qlikview.com/us/services/support/customer-portal or

use the partner portal http://partners.qlikview.com/

regards,

Global Support Team

Version 11 Service Release 2 Update 2 is now available for download

2012-11-29T13:16:37Z

Hello everyone,

We are pleased to announce that Version 11 SR2 Update 2 - build 11.00.11440 is now available. This Update replaces Update 1 (11.00.11426). Unfortunately Update 1 contained two degrades which affected users of Windows XP and Windows Server 2008 (not Server 2008 R2).

We regret the inconvenience caused. You can download the installation files for Update 2 from http://www.qlikview.com/download.

Please see attached release notes for further information.

regards,

Global Support Team

Version 11 Service Release 2 Update 1 is now available - build 11.00.11426

2012-11-09T14:38:19Z

Hi everyone,

We are pleased to announce that the latest Update release for version 11 is now available for download from http://www.qlikview.com/download .

Please refer to the release notes for details on fixes included in this Update. Always follow industry best practices when updating your software!

regards,

Global Support Team

End of Support for version 9 - 31 October 2012

2012-10-15T14:36:52Z

Hi everyone,

This is a reminder that support for version 9 ends on 31 October 2012.

For customers who wish to extend support for version 9, please see Extended Update Support information in the QlikView Support brochure http://www.qlikview.com/~/media/Files/resource-library/global-us/direct/datasheets/DS-QlikView-Support-Services-Brochure-EN-082312.ashx.

Extended Update Support is a paid for support extension, the cost of which can be found in the pricing page on our web site : http://www.qlikview.com/us/explore/pricing.

Version 11 Service Release 2 is now available on our download site.

regards,

Global Support

Version 11 Service Release 2 is now available - 11.00.11414

2012-10-26T12:50:44Z

Hi everyone,

We are pleased to confirm that Version 11 Service Release 2 is now available on http://www.qlikview.com/download.

Service Release 2 contains the new QlikView Offline Capability [see page 20 in the release notes], 6 Design Corrections and over 200 bug fixes.

Please make sure you read the release notes before upgrading to this Service Release. Thank you to all the customers and partners who participated in beta testing Service Release 2.

kind regards

Global Support Team

Version 11 Service Release 2 Beta is now closed.

2012-09-14T12:00:13Z

Hello QlikView users!

A big thank you to all those customers and partners who downloaded the version 11 SR2 Beta.

The Beta is now closed and we look forward to shipping Service Release 2 soon.

Thank you for your help!

Global Support Team

Highlighted change to QlikView Maintenance Policy

2012-08-16T12:39:58Z

Hello everyone,

The Support Team would just like to highlight the introduction of our new maintenance policy, specifically paragraph 2.2.2 regarding response times.

Please note that all Severity 1 support issues should be reported to QlikTech by telephone.

2.2.2 Response Times

QlikTech will use commercially reasonable efforts to respond (a) within the Initial Response Time set forth in the table below, to Severity 1 Errors reported by a Technical Contact to QlikTech via telephone or (b) within the Initial Response Times set forth in the table below for Severity 2 and Severity 3 Errors that are reported by a Technical Contact to QlikTech via telephone, email or the Support Portal. QlikTech will respond to Licensee’s Technical Contact by telephone, email or via the Support Portal. QlikTech shall use commercially reasonable efforts, consistent with industry practice, to investigate such reports to determine whether there is an Error present. If QlikTech determines that an Error is present, QlikTech will use commercially reasonable efforts to correct the Error and/or provide a workaround, including, without limitation, by providing Licensee with an Update. QlikTech will communicate with Licensee at least with the frequency set forth in the table below until the Error is resolved (in accordance with Section 2.3 below) or work-around is provided.

Thank you for choosing QlikView!

Global Support Team

Version 10 Service Release 5 is now available

2012-07-04T08:32:50Z

Hello QlikView users,

We are pleased to confirm that Version 10 Service Release 5 is now available on our download site http://eu.demo.qlikview.com/download/.

We encourage Version 10 users to move to Service Release 5, build 10.00.9516, which has undergone the longest testing and beta program of any Service Release. Release notes for Service Release 5 are attached. Always follow industry best practices when upgrading your software.

If you are using Version 9, remember support ends 31 October 2012.

Thank you for choosing QlikView!

Global Support Team

End of Support for Version 9 is rapidly approaching * REMINDER * 31 October 2012

2012-08-29T09:44:11Z

Support for Version 9 ends on 31 October 2012. If you are running Version 9, please make sure you upgrade to Version 10 or version 11 in good time.

Thank you for choosing QlikView!

Global Support

Version 11 Service Release 1 Update 1 now available

2012-04-13T08:34:14Z

Hi everyone,

Version 11 Service Release 1 Update 1 has been made available for download on our download site. We apologize for the delay in releasing SR1 - details on the bugs fixed in this Update are included in the release notes.

Release notes can be downloaded from here http://d1cf4w4kkla6tb.cloudfront.net/qlikview/11.00/11282/QlikView%2011%20build%2011282%20SR1%20Update%20Release%20Notes.pdf.

Thank you for using QlikView.

Global Support

QlikView Download site technical problems

2012-03-27T14:08:35Z

We are aware of some users being unable to access the download site at the moment. Users of Firefox 11 and Internet Explorer 9 are most affected, if you cannot access the download site using these browsers, please try Chrome instead. Our web team are working hard to correct this problem and we apologize for the inconvenience.

Please note that version 11 SR1 will be available on the download site again in the next few days.

Regards

Global Support Team